MENU
Forum

Get up to 19

exclusive bonuses

What's so special about

our bonus reviews?


  • only recommended casinos
  • full wagering requirements
  • terms & conditions analysis
  • bonus value calculation
We respect your privacy and won't share your email address.
[X] Close this form and return to site
2.70

Jackpot Grand Status: Closed

Jackpot Grand Casino

Overview

Review last updated – June 2015

As of July 2015 Jackpot Grand casino have closed.

One of the RealTime Gaming venues owned by the AffActive group, Jackpot Grand fall firmly into the dodgy category and as such we’d advise giving them a wide birth.

Trustworthiness

 - 0 / 10

After doing the background research on AffActive, we did not feel comfortable asking any of our reviewers to play with this group.

The most damning justification for not sending out reviewers to the AffActive properties that turned up during our background research of this group was the multiple connections between this group and Gold VIP Club. Gold VIP Club have historically been one of the blackest of the black rogue operations and involved in just about every sort of dodgy behaviour. When talking to various customers, the AffActive casinos have at various points stated that the customer was through to Gold VIP Club support, handed out Gold VIP Club email addresses and in one instance a customer who clicked on an AffActive venue live support on an AffActive casino website ended up with the Gold VIP Club chat window popping open. An AffActive representative has dismissed all of this as technical errors due to sharing the same software provider as Gold VIP Club, but this seems highly implausible as no other RealTime Gaming venues have had similar issues.

Beyond this the AffActive venues have the most extensive list of complaints that have not been responded to that we’ve ever seen.

Alongside generating a huge volume of complaints and failing to respond to them, the AffActive group have been involved in confiscating a player’s winnings based on a vague ‘spirit of the bonus’ term.

There have also been several instances where this group have issued bad cheques to players which have resulted in the player’s bank issuing charges that the casino refuse to take responsibility for.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos chose to ignore that the traffic coming from this affiliate was generated via illegal activity and continue to work with this individual.

For references see AffActive Group Player Issues

You can see the latest updates to Jackpot Grand's terms and conditions here.

Bonuses

 - 4 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

Slots 400% up to $4000

Blackjack and Video Poker 100% up to $1000

Other 200% up to $2000

Sticky - Can never be withdrawn. Once the wagering requirement is complete you are free to withdraw your deposit and any winnings but at the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots 37.5xbonus
  • Blackjack 60xbonus
  • Video Poker 60xbonus
  • Table Poker 120xbonus

Adjustments to ratings;

  • Game restrictions (-1) ;
    • >Slots Bonus - Only wager on the following count towards the wagering requirement - Bonus Bingo, European Slot Poker, Real Series Video Slots, slots, keno and scratch cards
    • Blackjack and Video Poker Bonus - Only wagering on the following count towards the wagering requirement - Blackjack, Perfect Pairs, Texas Holdem Bonus Poker, Tri-Card Poker, Multi Hand Video Poker, Vegas Three Card Rummy™ and Video Poker
    • Other Bonus - Bonus Bingo, European Slot Poker, Real Series Video Slots, slots, keno and scratch cards, Blackjack, Perfect Pairs, Texas Holdem Bonus Poker, Vegas Three Card Rummy, Multi Hand Video Poker and Video Poker
  • Max win restriction (-2) - You are not allowed to win more than 10x your deposit amount playing with any of these bonuses

Game Weightings (already account for in Wagering Requirements)

Other Bonus

  • Bonus Bingo, European Slot Poker, Real Series Video Slots, slots, keno and scratch cards 100%
  • Blackjack, Perfect Pairs, Texas Holdem Bonus Poker, Vegas Three Card Rummy, Multi Hand Video Poker and Video Poker 25%

Notes



Payout Speed: 2+ weeks

 - 0 / 10

The AffActive casinos list their withdrawal time as 5-10 business days.

Minimum withdrawal – $100.

Maximum withdrawal – $500. The AffActive sites list $2500 as their maximum withdrawal but this is only for their top level VIPs. Withdrawals are capped based on your player level and AffActive do not provide information on how to determine this. Most players seem to be capped at $500/withdrawal.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bank Transfer, UKash, EcoCard, UnionPay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

Jackpot Grand casino use RealTime Gaming software for both their download and instant play casinos. Check out our RealTime Gaming Software Review.

Game selections are as follows;

Download

Table Games – 16

Slots – 45

Video Poker – 24

Customer Service

 - 10 / 10

Email Testing Record

  • June 2015 - 16 minutes
  • November 2014 - No Response
  • June 2014 - 33 minutes
  • December 2013 - No Response
  • June 2013 - No Response
  • May 2013 - 1st email - 1 hour 17 minutes

Licensing

 - 2 / 10

JackpotGrand hold the following gambling licenses :

  • Curacao eGaming - JackpotGrand casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Jackpot Grand casino – Jordan, Poland, Romania, Ukraine, Turkey and Israel

Contact Information;

Email : support@jackpotgrand.eu
Phone : 1-866-828-4363

Restricted Countries

Jackpot Grand does not accept players from the following countries: Israel, Jordan, Poland, Romania, Turkey, Ukraine.

Slots RTP

Jackpot Grand do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Jackpot Grand do not appear to offer a comp point program.

Closing Thoughts

Even a vague connection to Gold VIP Club casino would be more than ample justification for avoiding a casino, but with repeated associations and hosts of their own issues, steer clear of the AffActive venues.

Not for you?

Check out the very best!
Deposit Guarantee Casinos

Not for you?

Check out the very best!
Deposit Guarantee Casinos