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2.05

Jackpot Palace Status: Closed

Jackpot Palace Casino

Overview

Review last updated – June 2015

Due to Jackpot Palace’s continued use of Spielo G2 software – a software group that has been caught intentionally cheating, Jackpot Palace are on our Blacklist

See http://thepogg.com/finsoftspielo-g2-rigged-games/ for further details.

Part of the Metro Play group, Jackpot Palace are still using questionable software.

Trustworthiness

 - 2 / 10

Due to their Not Recommended status we did not feel it appropriate to send a reviewer to play with the Metro Play group.

Metro Play casino appear to share ownership with Jackpot Palace and SunSet. These casinos use Boss Media software who have been included on our Blacklist due to the fairness issues encountered with games provided by their parent company Spielo G2. See https://thepogg.com/finsoftspielo-g2-rigged-games/

Metro Play casino have also made clear that they will not discuss player complaints with us.

Payout Speed: 5 days

 - 6 / 10

Due to their Blacklisted status we did not feel comfortable asking a review to play with the Jackpot Palace casino group. The Jackpot Palace website does not provide payout time frames for their eWallets. As they do not accept US players we will assume this to be 5 days.

Minimum withdrawal - None listed.

Maximum withdrawal - None listed.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), ClickAndBuy, PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 0 / 10

Jackpot Palace use Boss Media software for their download casino. Check out our Boss Media Software Review.

Game selections are as follows;

Download

Table Games – 24

Slots – 54

Video Poker – 12

Jackpots - 14

Customer Service

 - 0 / 10

Email Testing Record

  • June 2015 - No response
  • November 2014 - 1 minute
  • December 2013 - 2 hours 11 minutes

Licensing

 - 6 / 10

JackpotPalace Casino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Jackpot Palace casino - USA

Contact Information;

Email : support@sunsetcasino.com
Phone : International +350 200 2224
Germany 0800 000 5147
Austria 0800 005 085
Switzerland 0800 001 726
Canada 1 866 966 2451
Denmark 808 89560
France 0805 101 148
Italy 800 897 656
Spain 800 300 820
United Kingdom 0808 238 6070

Restricted Countries

Jackpot Palace does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Jackpot Palace casino do not publish the Return to Player/House Edge information for their slots games.

Comp Points

Jackpot Palace do run a comp point program but do not provide any information about it on their website.

Closing Thoughts

Jackpot Palace's use of Boss Media software immediately places them on the list of venues we'd recommend players avoid.

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