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4.40

Lady Lucks Status: Does not accept players from United States

Lady Lucks Casino

Overview

Review last updated – June 2017

Lady Lucks are a mobile casino running on the Probability platform.

Trustworthiness

 - 7 / 10

Lady Lucks casino are a white label mobile casino operator who run on the Probability software platform. This software provider is owned by IGT.

We are unaware of any unresolved issues with Lady Lucks casino at any major portal. As long as Lady Lucks maintain this positive reputation their Trustworthiness stat will increase by 1 point every 6 months to a maximum of 8.

Bonuses

 - 4 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £/$/€250.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 50xbonus
  • Blackjack - 500xbonus
  • Roulette - 500xbonus

Adjustments to ratings;

Game Weightings (already account for in Wagering Requirements)

  • Slots 100%
  • Super Fruity, Long John’s Silver, Poseidon’s Kingdom, Gold Rush, The Slot and Reindeer Readies 50%
  • Roulette, Blackjack 10%

Notes



Payout Speed: 48h

 - 9 / 10

Our review reports withdrawals paid within 48h.

Minimum withdrawal – None listed.

Maximum withdrawal – £1500/week and £3000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 1 / 10

Lady Lucks casino use Probability Games software for their instant play casinos.

Game selections are as follows;

Instant

Table Games – 3

Slots – 22

Customer Service

 - 0 / 10

Email Testing Record

  • November 2016 - No answer
  • December 2015 - 1 hour 14 Minutes (Need to create an account to get even simple support questions answered)
  • June 2015 - 27 Minutes
  • December 2014 - 6 hours 3 minutes

Licensing

 - 8 / 10

LadyLucks hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. LadyLucks currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Lady Lucks casino - South Africa, United States

Contact Details;

Email : support@probability.co.uk
Phone : 0333 313 0030
Address : Probability (Gibraltar) Limited
Suite 975
Europort
Gibraltar

Restricted Countries

Lady Lucks does not accept players from the following countries: South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Lady Lucks casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Lady Lucks casino do not appear to offer any form of comp point program.

Closing Thoughts

Lady Lucks offer a very limited game selection but otherwise don't appear to have any significant issues.

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