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5.5

Lady Lucks Status: Not Recommended

Affiliate Program:
Alea Affiliates

Lady Lucks Casino

Overview

Review last updated – May 2018.

Lady Lucks Casino are operated by Alea Gaming  Ltd and they are dual licensed by the MGA in Malta and by the UKGC in the United Kingdom. They have appointed Promediate as their ADR (Alternative Dispute Resolution Service).  Lady Lucks Casino are sister property to Slots Million and they offer a broad range of games by: Play ‘n Go, 2 by 2 Gaming, Scientific Games, Side City Studios, Thunderkick, Quickspin, NextGen, Big Time Gaming, Red Tiger, Push Gaming, Yggdrasil, Realistic, FUGA, IGT, Pragmatic Play, ELK Studios, Leander Games, Lightning Box, Rabcat, Ainsworth, 1×2 Gaming, Genesis, Core Gaming, Irondog, Just for the Win, GamesLab, Gamevy, Bet Digital, Foxium, Games Warehouse, Merkur Gaming, Net Entertainment and Microgaming.  Their site design is built upon a colour palette of blue, red and white and their logo is their name in red with a thick white outline.

 

Trustworthiness

 - 3 / 10

Lady Lucks are currently represented by Alea Affiliates. This program carries aggressive gagging clauses within their contract effectively allowing the program to censor what is published on their partner websites, regardless of whether the content is factually accurate or not. We will not work with operators carrying this type of clause as it could be used to impede our ability offer honest reviews.

Lady Lucks are part of the Alea Gaming Ltd group. This group and was previously part off the Affiliate Republik program. This program represented Tropezia Palace. Tropezia Palace were subsequently broken off onto their own affiliate program but much of the ownership of the operation remained the same. At this point in time the management of the program used this as an opportunity to retroactively insert unfriendly terms into their contracts that detrimentally impacted the affiliates that had already provided them with traffic.

For references see Affiliate Republik Group Affiliate Issues

Bonuses

 - 7 / 10
100% up to £100
Max Bonus 100
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 50xb
50 complimentary spins on Starburst
# of Spins 50
Spin Value 0.10
Max Bet 5
Max Win NA
Wagering 50xw

The Lady Lucks Welcome bonus currently consists of a bonus of 100% up to £100 plus 50 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 50xbonus for the deposit bonus and 50xwinnings for the free spin winnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £5 on any single round of play.

There is no maximum win term for the deposit bonus or complimentary spins.

The bonus is cashable.

Deposits via Neteller or Skrill are not eligible for the Welcome Bonus.

Bonus and associated winnings will expire if the associated wagering requirements are not completed within 7 days.

Game Restrictions:

  • progressive jackpot games, table games and Live dealer

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

Deposit Method Restrictions: Neteller, Skrill
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
£9.12
Bonus Value
low roller
mid
mid roller
mid
high roller
high
superhigh roller
n/a

Payout Speed: 48h

 - 9 / 10

Our review reports withdrawals paid within 48h.

Minimum withdrawal – £30.

Maximum withdrawal – £50,000 every 30 days.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, Trustly and Bank transfer.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 2 / 10

Lady Lucks casino use Net Entertainment Games software for their instant play casinos and add in a selection of They also add in a selection of slots games from Microgaming, Play N Go, 2 by 2 Gaming, Scientific Games, Side City Studios, Thunderkick, Quickspin, NextGen, Big Time Gaming, Red Tiger, Push Gaming, Yggdrasil, Realistic, FUGA, IGT, Pragmatic Play, ELK Studios, Leander Games, Lightning Box, Rabcat, Ainsworth, 1x2 Gaming, Genesis, Core Gaming, Irondog, Just for the Win, GamesLab, Gamevy, Bet Digital, Foxium, Games Warehouse and Merkur Gaming.

.

Game selections are as follows:

Instant

Table Games – 10

Slots – 73

Customer Service

 - 10 / 10

Email Testing Record

  • May 2018 - 29 minutes.
  • November 2016 - No answer
  • December 2015 - 1 hour 14 Minutes (Need to create an account to get even simple support questions answered)
  • June 2015 - 27 Minutes
  • December 2014 - 6 hours 3 minutes

Licensing

 - 10 / 10

Lady Lucks hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Slots Million currently use Promediate. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Lady Lucks does not accept players from the following countries: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Antarctic Territory, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canton and Enderbury Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos [Keeling] Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Dronning Maud Land, East Germany, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Johnston Island, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau SAR China, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Metropolitan France, Mexico, Micronesia, Midway Islands, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar [Burma], Namibia, Nauru, Nepal, EU, EU, Neutral Zone, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Vietnam, Northern Mariana Islands, Norway, Oman, Pacific Islands Trust Territory, Pakistan, Palau, Palestinian Territories, Panama, Panama Canal Zone, Papua New Guinea, Paraguay, People's Democratic Republic of Yemen, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syria, São Tomé and Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, Ukraine, Union of Soviet Socialist Republics, United Arab Emirates, United States, Unknown or Invalid Region, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wake Island, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands.

Contact

Contact Details:

Email : support@ladylucks.com
Address : Alea Gaming Ltd
Sky Offices
2C Marina Street
Pieta
PTA2904
Malta

Slots RTP

Lady Lucks casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Lady Lucks casino do not appear to offer any form of comp point program.

Closing Thoughts

Players should be aware that Lady Lucks have a fairly high minimum withdrawal at £30. After 30 months of dormancy balances at Slots Million will be remitted to the customer and if they cannot be satisfactorily located then balances will be donated to the GREAT Foundation who facilitate education for underprivileged children in India.

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Promotional Terms & Conditions

100% up to £100
Max Bonus 100
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 50xb
50 complimentary spins on Starburst
# of Spins 50
Spin Value 0.10
Max Bet 5
Max Win NA
Wagering 50xw

This promotion is only available to new players and only once they've made their first deposit.

The Lady Lucks Welcome bonus currently consists of a bonus of 100% up to £100 plus 50 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 50xbonus for the deposit bonus and 50xwinnings for the free spin winnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £5 on any single round of play.

There is no maximum win term for the deposit bonus or complimentary spins.

The bonus is cashable.

Deposits via Neteller or Skrill are not eligible for the Welcome Bonus.

Bonus and associated winnings will expire if the associated wagering requirements are not completed within 7 days.

Game Restrictions:

  • progressive jackpot games, table games and Live dealer

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

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