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– No player complaints requiring operator intervention received so far!

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Low value registration incentives.


Leo Vegas Casino Review

Review last updated - January 2021.

OVERVIEW | 7.42/10


Leo Vegas Casino are owned and operated by Leo Vegas Gaming Plc. This group of operators are amongst the best known brands in the gambling market and are licensed in most major markets. LeoVegas offer a substantial array of games provided a wind range of providers including Net Entertainment and Microgaming. The site uses a orange and white colour scheme and their logo is their name with a paw print in the 'o' and a lion head icon.

Leo Vegas is not available in Ontario.

 

 

 

TRUSTWORTHINESS | 8/10


Leo Vegas are part of the Leo Vegas Gaming Plc group. This group has been inconsistent in their approach to managing player complaints, but in the vast majority of cases have addressed any issues raised by this service.

Ordinarily we would not work with a group that will not discuss all complaints. However, Leo Vegas' position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and Leo Vegas Gaming Plc have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that Leo Vegas Gaming Plc has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the odd complaint does harm.

The above being the case we're we're happy to acknowledge that Leo Vegas Gaming Plc policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group we cannot guarantee we will be able to assist you in every case.

For references see LeoVegas Player Issues

BONUSES | 1 / 10


100% on deposits upto £10, £25 or £50
Max Bonus 50
Min Deposit 10
Max Bet 25%xd
Type Post Wager
Wagering 35xb
Deposit Method Restrictions:
Neteller, Skrill
Country/Regional Restrictions:
This is the UK bonus. Other bonuses available in other jurisdictions.
T&Cs

Terms and Conditions

The Leo Vegas Welcome bonus currently consists of a post wager bonus of 100% on deposits of £10, £25 or £50.

The minimum deposit that will trigger the bonus is £10.

Deposits of £10-£24 will receive a £10 reward. Deposits of £25-£49 will receive a £25 reward. Deposits of £50 or more will receive a £50 reward.

This bonus can be claimed on two deposits.

The bonus has a wagering requirement of 35xbonus for the post wager bonus.

This is a post wager bonus, meaning that you have to complete the wagering requirement before the bonus is added to your account. When added to your account the bonus is considered cash and can be withdrawn immediately.

The maximum allowed bet is 25% of the deposited amount on any single round of play.

There is no maximum win on the bonus.

The bonus is cashable.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

This promotion is only available to players ages 18+.

Bonus and associated winnings will expire after 7 days if wagering requirements have not been completed. Bonus must be claimed within 7 days of registration.

Game Weightings:

  • Slots*, Instants and Slingo - 100%
  • Live Casino - 0%
  • Table Games* - 10%
  • * Evolution and Read Dealer Live table games - 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

Leo Vegas is not available in Ontario.


BONUS: 100% on deposits upto £10, £25 or £50
Try another casino
Value to Player for:
£-18.25
Bonus Value
low roller
mid
mid roller
low
high roller
low
superhigh roller
n/a

Payout Speed: 24h | 10 / 10


The Leo Vegas website states that ewallet withdrawals are paid instantly

Minimum withdrawal – £10.

Maximum withdrawal – £100000

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Payment methods vary from country to country.

Software | 10 / 10


Leo Vegas casino use Net Entertainment software for their instant play casino and overall have 25 casino softwares according to their live chat agent. They also add in a selection of slots games from BetSoft, Play 'n Go, NextGen Gaming, iSoftbet and many more.

Game selections are as follows;

Instant

Table Games – 49

Slots – 642

Video Poker – 0

Jackpots - 57

Customer Service | 10 / 10


Email Testing Record

  • January 2021 - 20 hours 42 minutes.
  • December 2016 - 2 hours 5 minutes
  • June 2015 - 51 minutes
  • November 2014 - 55 minutes
  • June 2014 - 44 minutes
  • December 2013 - 39 minute
  • October 2013 - 2 hours 21 minutes

Licensing | 10 / 10


LeoVegas hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. LeoVegas currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Leo Vegas does not accept players from the following countries: Afghanistan, Asia, Belgium, Cyprus, Ethiopia, Finland, France, French Guiana, French Polynesia, French Southern Territories, Germany, Iran, Iraq, Kuwait, Netherlands Antilles, Somalia, Syrian Arab Republic, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen.

Contact


Contact Details;

Email : [email protected]
Phone : UK 0808 189 0184
International 00 356 277 811 87

Slots RTP


Leo Vegas casino publish the house edge figures for all of their slots games.

Comp Points


Leo Vegas casino do not appear to offer any form of comp point program.

Closing Thoughts


While we would love to see the extended Leo Vegas group step forward and address every complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with Leo Vegas should be aware that we cannot always guarantee we will be able to assist with complaints, but given the low chances of this happening this is a high quality operation overall.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Leo Vegas
Found for the player

Leovegas - locked my account

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Leo Vegas
Resolved

Leo Vegas - Adjustment of my bet

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Leo Vegas
Found for the player

Leo Vegas - My account is locked

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Leo Vegas
Resolved

LeoVegas - source of wealth

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