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6.9

Leo Vegas Status: Not Recommended

Leo Vegas Casino

Overview

Review last updated – July 2017

Leo Vegas casino multi software casino and unfortunately have demonstrated a willingness to enforce their terms and conditions in an inconsistent fashion in such a way to benefit the casino financially.

Trustworthiness

 - 2 / 10

Only one of the reviewers who works regularly for this site holds an account with Leo Vegas casino. This was set up to test their withdrawal times. They report positive experiences.

During a complaint, Leo Vegas enforced a maximum bet rule when a player hit a large win, confiscating funds, but refused to apply the same term consistently to several months worth of wins and losses where the same rule had been consistently broken. If the play is to be considered null and void when the player won, then it should equally be void where the player broke the rule and lost.

This inconsistent and bias approach provides an incentive for the casino specifically not to inform the player where their play has broken rules as long as the player is losing, as the casino knows that when the player wins they will simply void their winnings. As such this creates a 'no win' situation for the player and is highly unethical.

For references see LeoVegas Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 10 / 10
200% up to £100
Max Bonus 100
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 35xb
50 complimentary spins on Starburst
# of Spins 50
Spin Value 0.10
Max Bet 5
Max Win NA
Wagering 35xw
Deposit Method Restrictions: Neteller, Skrill
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£29.65
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
n/a

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Maximum Withdrawal - £4000/day and £20000/month

Minimum Withdrawal - None listed

Banking options available - Credit/Debit cards, Neteller, PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Leo Vegas casino use Net Entertainment software for their instant play casino and overall have 25 casino softwares according to their live chat agent. They also add in a selection of slots games from BetSoft, Play 'n Go, NextGen Gaming, iSoftbet and many more.

Game selections are as follows;

Instant

Table Games – 17

Slots – 209

Video Poker – 6

Jackpots - 8

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 2 hours 5 minutes
  • June 2015 - 51 minutes
  • November 2014 - 55 minutes
  • June 2014 - 44 minutes
  • December 2013 - 39 minute
  • October 2013 - 2 hours 21 minutes

Licensing

 - 10 / 10

LeoVegas hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. LeoVegas currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Leo Vegas casino - France, Spain, Italy and Belgium, Afghanistan, Curaçao, Cyprus, Ethiopia, Iran, Iraq, Kuwait, Somalia, Syria, U.S.A or Yemen

Contact Details;

Email : support@leovegas.com
Phone : UK 0808 189 0184
International 00 356 277 811 87

Affiliate Program - LeoVegas Affiliates.

Restricted Countries

Leo Vegas does not accept players from the following countries: Afghanistan, Belgium, Cyprus, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Iran, Iraq, Kuwait, EU, Somalia, Spain, Syria, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States, Yemen.

Contact

Slots RTP

Leo Vegas casino publish the house edge figures for all of their Net Entertainment slots games.

Comp Points

Leo Vegas casino do not appear to offer any form of comp point program.

Closing Thoughts

Until Leo Vegas wake up to the reality that rules are rules and have to be enforced in such a way as to ensure that players as well as the casino are treated fairly, they're never going to be a market leading operation.

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Promotional Terms & Conditions

200% up to £100
Max Bonus 100
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 35xb
50 complimentary spins on Starburst
# of Spins 50
Spin Value 0.10
Max Bet 5
Max Win NA
Wagering 35xw

This promotion is only available to new players and only once they've made their first deposit.

The Leo Vegas Welcome bonus currently consists of a bonus of 100% up to £49.99 or 200% up to £100 plus 50 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus and the complimentary spins have a wagering requirement of 35xwinnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £5 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

Game Weightings:

  • Slots 100%
  • 1429 Uncharted Seas, Blood Suckers, Dead or Alive, Supernova, Simsalabim and Devils Delight 70%
  • Forsaken Kingdom, Pearls of India, Kings of Chicago, Zombies and Robin Hood - Shifting Riches and Wishmaster
    0%
  • Table Games 10%
  • Video Poker 10%
  • All other games 100%

 

 

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