Leo Vegas Casino

During a complaint, Leo Vegas enforced a maximum bet rule when a player hit a large win, confiscating funds, but refused to apply the same term consistently to several months worth of wins and losses where the same rule had been consistently broken. If the play is to be considered null and void when the player won, then it should equally be void where the player broke the rule and lost.

This inconsistent and bias approach provides an incentive for the casino specifically not to inform the player where their play has broken rules as long as the player is losing, as the casino knows that when the player wins they will simply void their winnings. As such this creates a 'no win' situation for the player and is highly unethical.

A complaint closed on 2019 saw a player self-excluded player allowed to open an account with another property own by the group without UKGC phone call discussion taking place. The operator's position was that they had adequate alternative policies in place, however the LCCP does not allow scope for alternative policies and our conversations with the regulator indicate that where historic practice has not met with LCCP standards, that the LCCP standards still have to be upheld.

For references see LeoVegas Player Issues

Using Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Maximum Withdrawal - £4000/day and £20000/month

Minimum Withdrawal - None listed

Banking options available - Credit/Debit cards, Neteller, PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Leo Vegas casino use Net Entertainment software for their instant play casino and overall have 25 casino softwares according to their live chat agent. They also add in a selection of slots games from BetSoft, Play 'n Go, NextGen Gaming, iSoftbet and many more.

Game selections are as follows;

Email Testing Record

• December 2016 - 2 hours 5 minutes
• June 2015 - 51 minutes
• November 2014 - 55 minutes
• June 2014 - 44 minutes
• December 2013 - 39 minute
• October 2013 - 2 hours 21 minutes

LeoVegas hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. LeoVegas currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Leo Vegas casino - France, Spain, Italy and Belgium, Afghanistan, Curaçao, Cyprus, Ethiopia, Iran, Iraq, Kuwait, Somalia, Syria, U.S.A or Yemen

Contact Details;

Affiliate Program - LeoVegas Affiliates.

Leo Vegas does not accept players from the following countries: Afghanistan, Belgium, Cyprus, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Iran, Iraq, Kuwait, Netherlands Antilles, Somalia, Spain, Syria, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States, Yemen.

Leo Vegas casino publish the house edge figures for all of their Net Entertainment slots games.

Leo Vegas casino do not appear to offer any form of comp point program.

Until Leo Vegas wake up to the reality that rules are rules and have to be enforced in such a way as to ensure that players as well as the casino are treated fairly, they're never going to be a market leading operation.