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6.8

Leo Vegas: Not Recommended

Top Rated Casinos

Leo Vegas Casino

Overview

Review last updated – March 2019

Leo Vegas casino multi software casino and unfortunately have demonstrated a willingness to enforce their terms and conditions in an inconsistent fashion in such a way to benefit the casino financially.

Trustworthiness

 - 2 / 10

During a complaint, Leo Vegas enforced a maximum bet rule when a player hit a large win, confiscating funds, but refused to apply the same term consistently to several months worth of wins and losses where the same rule had been consistently broken. If the play is to be considered null and void when the player won, then it should equally be void where the player broke the rule and lost.

This inconsistent and bias approach provides an incentive for the casino specifically not to inform the player where their play has broken rules as long as the player is losing, as the casino knows that when the player wins they will simply void their winnings. As such this creates a 'no win' situation for the player and is highly unethical.

A complaint closed on 2019 saw a player self-excluded player allowed to open an account with another property own by the group without UKGC phone call discussion taking place. The operator's position was that they had adequate alternative policies in place, however the LCCP does not allow scope for alternative policies and our conversations with the regulator indicate that where historic practice has not met with LCCP standards, that the LCCP standards still have to be upheld.

For references see LeoVegas Player Issues

Bonuses

 - 9 / 10
100% on deposits of £10, £20, £50 or £100
Max Bonus 100
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 35xb

The Leo Vegas Welcome bonus currently consists of a bonus of 100% on deposits of £10, £20, £50 or £100.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £5 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

Game Weightings:

  • Slots 100%
  • 1429 Uncharted Seas, Blood Suckers, Dead or Alive, Supernova, Simsalabim and Devils Delight 70%
  • Forsaken Kingdom, Pearls of India, Kings of Chicago, Zombies and Robin Hood - Shifting Riches and Wishmaster
    0%
  • Table Games 10%
  • Video Poker 10%
  • All other games 100%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

Deposit Method Restrictions: Neteller, Skrill
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
£12.34
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
n/a

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Maximum Withdrawal - £4000/day and £20000/month

Minimum Withdrawal - None listed

Banking options available - Credit/Debit cards, Neteller, PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Leo Vegas casino use Net Entertainment software for their instant play casino and overall have 25 casino softwares according to their live chat agent. They also add in a selection of slots games from BetSoft, Play 'n Go, NextGen Gaming, iSoftbet and many more.

Game selections are as follows;

Instant

Table Games – 17

Slots – 209

Video Poker – 6

Jackpots - 8

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 2 hours 5 minutes
  • June 2015 - 51 minutes
  • November 2014 - 55 minutes
  • June 2014 - 44 minutes
  • December 2013 - 39 minute
  • October 2013 - 2 hours 21 minutes

Licensing

 - 10 / 10

LeoVegas hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. LeoVegas currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Leo Vegas casino - France, Spain, Italy and Belgium, Afghanistan, Curaçao, Cyprus, Ethiopia, Iran, Iraq, Kuwait, Somalia, Syria, U.S.A or Yemen

Contact Details;

Email : [email protected]
Phone : UK 0808 189 0184
International 00 356 277 811 87

Affiliate Program - LeoVegas Affiliates.

Restricted Countries

Leo Vegas does not accept players from the following countries: Afghanistan, Belgium, Cyprus, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Iran, Iraq, Kuwait, Netherlands Antilles, Somalia, Spain, Syria, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States, Yemen.

Contact

Slots RTP

Leo Vegas casino publish the house edge figures for all of their Net Entertainment slots games.

Comp Points

Leo Vegas casino do not appear to offer any form of comp point program.

Closing Thoughts

Until Leo Vegas wake up to the reality that rules are rules and have to be enforced in such a way as to ensure that players as well as the casino are treated fairly, they're never going to be a market leading operation.

Associated By Company

Other Associations

Complaints

Leo Vegas – Account locked

Resolved
10 comments
3 months ago

Leo Vegas – Account locked

Resolved
6 comments
4 months ago

Leo Vegas – Self exclusion confusion

Resolved
4 comments
7 months ago

Leo Vegas – Withdrawal is not credited

Resolved
4 comments
7 months ago

LeoVegas – Account locked for security reasons

Found for the Casino
11 comments
1 year ago

LeoVegas – Winnings Confiscation

Found for the Casino
3 comments
1 year ago

Leo Vegas – Gamstop and sister companies

Resolved
10 comments
1 year ago

Leo Vegas – Security Locked Acc With My Funds!

Resolved
8 comments
1 year ago

Leo Vegas – Non-payment

Resolved
3 comments
1 year ago

Leo Vegas – won’t return deposit after closing account

Found for the Casino
3 comments
1 year ago

LeoVegas – made a mistake but refuse to review

Resolved
4 comments
2 years ago

Leo Vegas – Deposit Limit

Found for the Casino
6 comments
2 years ago

Leo Vegas – Casino Withdrawal

Resolved
2 comments
2 years ago

Leo Vegas – Bonus Winnings Removed

Found for the Casino
3 comments
3 years ago

LeoVegas – Can’t withdrawal my winnings

Resolved
6 comments
3 years ago

LeoVegas – Withdrawal

Found for the Casino
5 comments
3 years ago

LeoVegas – blocked account

Found for the Casino
2 comments
3 years ago

LEO VEGAS – not paying

Found for the Casino
3 comments
4 years ago

Leo Vegas – took away my winnings after 3 emails comfirming my win

Found for the Casino
4 comments
4 years ago

Leo Vegas – Delayed payment

Resolved
4 comments
4 years ago

Leo Vegas

Resolved
1 comments
4 years ago

Leo Vegas – Max rule’s not always a rule

Resolved
9 comments
5 years ago
+ show 19 more complaints

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