Leo Vegas Casino

Leo Vegas are part of the Leo Vegas Gaming Plc group. This group has been inconsistent in their approach to managing player complaints, but in the vast majority of cases have addressed any issues raised by this service.

Ordinarily we would not work with a group that will not discuss all complaints. However, Leo Vegas' position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and Leo Vegas Gaming Plc have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that Leo Vegas Gaming Plc has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the odd complaint does harm.

The above being the case we're we're happy to acknowledge that Leo Vegas Gaming Plc policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group we cannot guarantee we will be able to assist you in every case.

For references see LeoVegas Player Issues

The Leo Vegas website states that ewallet withdrawals are paid instantly

Minimum withdrawal – £10.

Maximum withdrawal – £100000

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Payment methods vary from country to country.

Leo Vegas casino use Net Entertainment software for their instant play casino and overall have 25 casino softwares according to their live chat agent. They also add in a selection of slots games from BetSoft, Play 'n Go, NextGen Gaming, iSoftbet and many more.

Game selections are as follows;

Email Testing Record

• January 2021 - 20 hours 42 minutes.
• December 2016 - 2 hours 5 minutes
• June 2015 - 51 minutes
• November 2014 - 55 minutes
• June 2014 - 44 minutes
• December 2013 - 39 minute
• October 2013 - 2 hours 21 minutes

LeoVegas hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. LeoVegas currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom accepted.

Leo Vegas does not accept players from the following countries: Afghanistan, Asia, Belgium, Cyprus, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Iran, Iraq, Kuwait, Netherlands Antilles, Somalia, Syrian Arab Republic, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen.

Contact Details;

Leo Vegas casino publish the house edge figures for all of their slots games.

Leo Vegas casino do not appear to offer any form of comp point program.

While we would love to see the extended Leo Vegas group step forward and address every complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with Leo Vegas should be aware that we cannot always guarantee we will be able to assist with complaints, but given the low chances of this happening this is a high quality operation overall.