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8.32

Live Lounge: Does not accept players from United States

Top Rated Casinos

Live Lounge Casino

Overview

Review last updated – October 2019

Live Lounge Casino are operated by the BetHard Group – a company based in Malta. Live Lounge are dual licensed by the MGA in Malta and by one of the master license issuers in Curacao. Live Lounge Casino are sister casino to: Betive, Sir Jackpot, Night Rush, Toto 2, My Chance, Lets Bet, Scandi Bet, Sverige Kronan Casino, Norge Vegas Casino and Suomi Vegas Casino. The casino offers a range of games provided by Microgaming, Net Entertainment, Quickspin, Evolution Gaming, iSoftBet, NYX Gaming, Yggdrasil, Thunderkick, Elk Studios and Endorphina.  The site utilises a colour palette of lime gold, navy blue and black and the logo is the casino name in gold with the initial capital Ls enclosed in an abstract gold casino chip style circlet.

Trustworthiness

 - 8 / 10

Below we highlight the terms that players should be aware of when playing with Bethard run properties.

Vague or Awkward Terms - Term 3.9 "We reserve the right to limit the number of free payouts per customer within a specific time period determined by us. We also reserve the right to charge an increased fee for payouts to bank accounts held with banks located outside the European Union countries." Casinos should give exact information of such things on their site and not be so vague that they can change this at will. This is not in the best interests of customers.

Bonuses

 - 6 / 10

Payout Speed: 24 hours

 - 10 / 10

Withdrawal information is not published on the casino website other than they they process withdrawals within 24 hours.

Minimum withdrawal - ?

Maximum withdrawal - ?

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Paysafecard, Trustly, Zimpler, Skrill (Moneybookers).

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Live Lounge Casino use Net Entertainment software for their instant play casino alongside games from Microgaming and Quickspin, Evolution Gaming, iSoftBet, NYX Gaming, Yggdrasil, Thunderkick, Elk Studios and Endorphina. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 33

Slots – 552

Video Poker – 11

Jackpots - 37

Live -4

Customer Service

 - 10 / 10

Email Testing Record

  • June 2018 - 23 minutes.
  • December 2016 - No reply
  • December 2015 - 1 hour 4 minutes.

Licensing

 - 8 / 10

Live Lounge Casino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - Live Lounge Casino are licensed by one of the Curacao eGaming Master License holders that is generally unresponsive and uncooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Live Lounge does not accept players from the following countries: Afghanistan, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos [Keeling] Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Cuba, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gabon, Gambia, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar [Burma], Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Oman, Pakistan, Palau, Palestinian Territories, Panama, Panama Canal Zone, Papua New Guinea, Paraguay, Peru, Philippines, Portugal, Puerto Rico, Qatar, Russia, Rwanda, Réunion, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Slovakia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Contact

Contact Details:

Email : [email protected]

Slots RTP

Live Lounge only provide the RTPs for their Net Entertainment games.

Comp Points

Live Lounge Casino do not appear to offer a comp points system for players.

Closing Thoughts

While we do not endorse all of the terms and conditions that the Bethard platform has chosen to include, the vast majority of players are unlikely to be adversely impacted by these terms. Beyond this that we have a contractual relationship with this operator to ensure that complaints are managed appropriately more than offsets the concerns we would have about these specific terms.

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