Live Lounge Status: Not Recommended
Live Lounge is not recommended!
Live Lounge Casino
Review last updated – June 2018.
Live Lounge Casino are operated by the BetHard Group – a company based in Malta. Live Lounge are dual licensed by the MGA in Malta and by one of the master license issuers in Curacao. Live Lounge Casino are sister casino to: Betive, Sir Jackpot, Night Rush, Toto 2, My Chance, Lets Bet, Scandi Bet, Sverige Kronan Casino, Norge Vegas Casino and Suomi Vegas Casino. The casino offers a range of games provided by Microgaming, Net Entertainment, Quickspin, Evolution Gaming, iSoftBet, NYX Gaming, Yggdrasil, Thunderkick, Elk Studios and Endorphina. The site utilises a colour palette of lime gold, navy blue and black and the logo is the casino name in gold with the initial capital Ls enclosed in an abstract gold casino chip style circlet.
Live Lounge Casino are Not Recommended at ThePOGG.
(-1)Dormancy. Term 8.17 "A Player account will be classed ‘inactive’, and players will be contacted if no activity occurs after 6 (six) months successive months (log-in/log-out). After 12 (twelve) months of no activity, (6 months ‘inactive’) the account will be classed ‘dormant’, and players will again be contacted. Both ‘inactive’ and ‘dormant’ account will encounter monthly administration fees of €5 (or currency equivalent), or 5% of the total balance (whichever is larger). Customers residing in the UK will categorically not receive a refund of the administration fees." We are uncomfortable with the use of 5% which is a relatively high fee for inactivity. Dormancy should not be used as a means of seizing funds.
(-1)Maximum Win Installments - "9.12 If you win EURO €50,000 or more and decide to withdraw a major part of the winning (over 50%), we have the right to divide the pay-out into ten installments, paid with 10 per cent every month for 10 months until the full amount is paid out. You will not get any interest on outstanding amounts." When offering progressive jackpots - funds for which are not provided by the casino but the software operator - there is no excuse for not paying out the entire amount immediately.
(-1) Vague or Awkward Terms - Term 9.9 "We reserve the right to limit the number of free payouts per customer within a specific time period determined by us. We also reserve the right to charge an increased fee for payouts to bank accounts held with banks located outside the European Union countries." Casinos should give exact information of such things on their site and not be so vague that they can change this at will. This is not in the best interests of customers.
Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.
| 150% up to €150 | |
|---|---|
| Max Bonus | 150 |
| Min Deposit | 20 |
| Max Bet | 5 |
| Type | Cashable |
| Wagering | 35x(d+b) |
The Live Lounge Casino Welcome bonus currently consists of a bonus of 150% up to €150.
The minimum deposit that will trigger the bonus is €20.
This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus.
The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.
The maximum allowed bet is €5 on any single round of play.
There is no maximum allowed win associated with either the deposit bonus or complimentary spins.
The bonus is cashable.
Bonus and associated winnings will expired after 7 days if the wagering requirements are not completed.
Game Weightings:
- Slots and videoslots 100%
- Live Casino 8%
- Caribbean stud, Roulette, Casino Hold'em and Casino War 5%
- Punto Banco, Baccarat and all poker and videopoker games, and Jackpot games 0%
- Bloodsuckers, The Wish Master, Tower Quest, Dead or Alive 0%
Withdrawal information is not published on the casino website other than they they process withdrawals within 24 hours.
Minimum withdrawal - ?
Maximum withdrawal - ?
Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Paysafecard, Trustly, Zimpler, Skrill (Moneybookers).
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
CLICK HERE TO JOIN NETELLERLive Lounge Casino use Net Entertainment software for their instant play casino alongside games from Microgaming and Quickspin, Evolution Gaming, iSoftBet, NYX Gaming, Yggdrasil, Thunderkick, Elk Studios and Endorphina. Check out our Net Entertainment Software Review for more information.
Game selections are as follows:
|
Instant |
|
Table Games – 33 |
|
Slots – 552 |
|
Video Poker – 11 |
|
Jackpots - 37 |
|
Live -4 |
Email Testing Record
- June 2018 - 23 minutes.
- December 2016 - No reply
- December 2015 - 1 hour 4 minutes.
Live Lounge Casino hold the following gambling licenses :
- Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
- Curacao eGaming - Live Lounge Casino are licensed by one of the Curacao eGaming Master License holders that is generally unresponsive and uncooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.
Live Lounge does not accept players from the following countries: Afghanistan, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos [Keeling] Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Cuba, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gabon, Gambia, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar [Burma], Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Oman, Pakistan, Palau, Palestinian Territories, Panama, Panama Canal Zone, Papua New Guinea, Paraguay, Peru, Philippines, Portugal, Puerto Rico, Qatar, Russia, Rwanda, Réunion, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Slovakia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
Contact Details:
| Email : | [email protected] |
Live Lounge are Not Recommended at ThePOGG as a result of their predatory dormancy clause and the fact that their withdrawal cap clause does not exclude progressive jackpots when the software provider and not the casino pays these. It should also be noted that bonuses are only available for customers in: Austria, Finland, Norway, Sweden and Switzerland. .
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Promotional Terms & Conditions
| 150% up to €150 | |
|---|---|
| Max Bonus | 150 |
| Min Deposit | 20 |
| Max Bet | 5 |
| Type | Cashable |
| Wagering | 35x(d+b) |
This promotion is only available to new players and only once they've made their first deposit.
The Live Lounge Casino Welcome bonus currently consists of a bonus of 150% up to €150.
The minimum deposit that will trigger the bonus is €20.
This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus.
The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.
The maximum allowed bet is €5 on any single round of play.
There is no maximum allowed win associated with either the deposit bonus or complimentary spins.
The bonus is cashable.
Bonus and associated winnings will expired after 7 days if the wagering requirements are not completed.
Game Weightings:
- Slots and videoslots 100%
- Live Casino 8%
- Caribbean stud, Roulette, Casino Hold'em and Casino War 5%
- Punto Banco, Baccarat and all poker and videopoker games, and Jackpot games 0%
- Bloodsuckers, The Wish Master, Tower Quest, Dead or Alive 0%