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– No player complaints requiring operator intervention received so far!

– Fast withdrawals.

– Operator subject to strong regulatory requirement.

– Email support takes longer than average to respond.

– Low value registration incentives.


Live Roulette Casino Review

Review last updated - June 2020.

OVERVIEW | 7.10/10


Live Roulette is a rebranding of MrSmith Casino that was itself a rebranding of Harry Casino.

Live Roulette Casino are the re-branded MrSmith Casino who have so far racked up a wealth of positive feedback on gambling related message boards since their acquisition by the Betsson group – an industry giant – which can only be good for customers. Licensed in Malta by the MGA and in the UK by the UKGC, Live Roulette Casino offers a wide selection of games - in the region of 900 - across categories including: slots, table games, jackpots and live play games. Software providers include: IGT, Play 'N Go, Evolution, Red Tiger, Thunderkick, NYX Gaming, Yggdrasil, iSoftBet, Leander Games, Scientific, Microgaming and NetEntertainment. Full details of Live Roulette Casino's sister properties can be found on the BML Group Ltd's Maltese License page.  The casino's website utilises a: black, grey and red colour scheme and is based on a distinctly British theme.

TRUSTWORTHINESS | 8/10


In early 2018 a representative from the Betsson group - the owners of Live Roulette Casino - reached out to this service and with their help we have managed to review and resolve all historic complaint issues with this group. We now have a strong, positive, working relationship with this group that will allow us to assist players with complaint issues. As such we're very happy to welcome all the properties being run by this group to Recommended status.

For references see Betsson Group Player/Affiliate Issues

While Harry casino are a white label of the Betsson group, they have assured us that if player complaints were to arise that they will do their utmost to ensure that they discuss the complaints fully. As such, until a circumstance occurs wherein they fail to meet that assurance, we will consider Harry casino separately from the Betsson group.

BONUSES | 5 / 10


50% up to £50
Max Bonus 50
Min Deposit 10
Max Bet 6/0.50
Type Cashable
Wagering 40xB
Deposit Method Restrictions:
Neteller, Skrill
Country/Regional Restrictions:
Only available for UK players.

Terms and Conditions

The Live Roulette Welcome bonus currently consists of a bonus of 50% up to £50

The minimum deposit that will trigger the bonus is £10.

This bonus carries a wagering requirement of 40xbonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is £6 on any single round of play or £0.50 on any single payline.

There is no maximum win associated with this bonus.

The bonus is cashable.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

The bonus and any associated winnings will expire after 14 days if the wagering requirements are not completed.

You are only allowed to claim a sign-up bonus at one site owned by this group of operators.

Game Weightings:

  • 100%: Video slots, slot machines, lottery games, scratchcards and other games
  • 50%: Caribbean Stud
  • 20%: Texas Hold’em
  • 10%: Roulette (All types except live roulette), Baccarat (All types except live baccarat), Punto Banco, Oasis Poker
  • 5%: Blackjack (All types except live blackjack), Pontoon, Video Poker (all types)
  • 25%: Other table games
  • 0%: Aliens, Big Bang, Bloodsuckers, Castle builder, Castle Builder 2, Dead or Alive, The Wish Master, Tower Quest, Eye of the Kraken, Eggomatic, Pearls of India, Scrooge, Champion of the Track, Devil´s Delight, 1429 Uncharted Seas, Super Monopoly Money, Wild Gambler, Kings of Chicago, Pearls of India, Robin Hood, Zombies

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 50% up to £50
Try another casino
Value to Player for:
£0.45
Bonus Value
low roller
mid
mid roller
mid
high roller
low
superhigh roller
mid

Payout Speed: 24h | 10 / 10


Withdrawals to ewallets are listed as being paid within 24 hours.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard, Trustly, PayPal, EcoPayz, EntroPay and Bank Transfer.

Maximum Withdrawal - £50,000 in 24 hours.

Minimum Withdrawal - £20.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Live Roulette casino use Net Entertainment software for their instant play casino, but bolt on a series of Microgaming and Playtech slots games. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 78

Slots – 710

Video Poker – ?

Live – 38

Jackpot – 23

Customer Service | 0 / 10


Email Testing Record

  • June 2020 - No response .
  • September 2019 - 45 minutes.
  • May 2019 - 7 minutes.
  • November 2018 - 17 minutes.
  • April 2018 - 10 minutes.
  • November 2016 - 34 minutes
  • December 2015 - 11 minutes
  • June 2015 - 9 minutes
  • November 2014 - 6 minutes
  • June 2014 - 2 hours 20 minutes
  • December 2013 - No Response
  • June 2013 - 30 minutes
  • January 2013 - 1st email - 15 hours

Licensing | 8 / 10


Live Roulette hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. MrSmith casino currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Live Roulette does not accept players from the following countries: Argentina, South America, Australia, Belgium, Brazil, Bulgaria, Canada, China, Finland, Hungary, Israel, Japan, Netherlands, Netherlands Antilles, Russian Federation, Slovenia, South Africa, Spain, Ukraine, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Contact Information:

>
Email : [email protected]

Slots RTP


Live Roulette casino do publish the house edge (RTP) information for their Net Entertainment slots games. For all other games you can contact their live support or email address to find out the figures.

Comp Points


Live Roulette casino do not offer a comp point program.

Closing Thoughts


The Betsson group have a low volume of player complaints and the type of complaints that come through indicate that most players are unlikely to encounter problems. Live Roulette Casino, as part of this group, have a positive reputation in the online gambling industry.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Live Roulette
Resolved

Live Roulette - Cash Funds Confiscation

Read Complaint
Found for the Casino

Harry casino - Confiscation of Winnings and closing of account

Read Complaint
Show all Complaints
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