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2.90

Lock Status: Closed

Lock Casino

Overview

Review last updated – June 2015

As of June 2015 Lock casino appears to have closed.

Lock casino are a RealTime Gaming casino who have had a few problems paying within defined time frames and have made a questionable decision in breaking with industry standards on seizure of player funds.

Trustworthiness

 - 3 / 10

During the background research for this review, several worrying reports about Lock casino came to light.

Firstly Lock casino are listed as Not Recommended at CasinoMeister due to substantial delays in paying winners.

Alongside this, we found a report at Gambling Grumbles which Lock casino did not respond to.

For references see Lock Player Issues

Bonuses

 - 4 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

400% up to $2000.

Sticky - this bonus can never be withdrawn. The bonus will be removed from your account at the time of your first withdrawal.

Wagering Requirements;

  • Slots - 44xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - Only bets on the listed Bonus Games will count towards the wagering requirement, all other games are excluded until the playthrough requirement has been met. Any play on an excluded game will result in the deposit, bonus and all winnings being rendered null and void.
  • Maximum Withdrawal (-2) - You are allowed to withdraw a maximum of $5000 winnings from this bonus.

Game Weightings (already account for in Wagering Requirements)

Notes



Payout Speed: 2+ weeks

 - 0 / 10

Due to their Not Recommended status we have not tested the withdrawal times at Lock casino. The Lock casino website does not display any information on this topic and as they accept US customers we shall assume their withdrawal times to be 2+ weeks.

Minimum Withdrawal - None listed.

Maximum Withdrawal - None listed.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

Lock casino use RealTime Gaming software for both their download and instant casino. Check out our RealTime Gaming Software Review.

Download

Instant

Table Games – 18

Table Games – 17

Slots – 97

Slots – 29

Video Poker – 18

Video Poker – 28

Jackpots - 10

Jackpots - 0

Customer Service

 - 0 / 10

Email Testing Record

  • June 2015 - No response
  • November 2014 - 7 hours 45 minutes
  • June 2014 - No email support
  • December 2013 - 8 hours 2 minutes
  • August 2013 - 33 minutes

Licensing

 - 8 / 10

Lock hold the following gambling licenses :

  • Curacao eGaming - Lock are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Lock casino –

Contact Information;

Email : support@lockcasino.com

Slots RTP

No RTG casino that we are aware of publishes their slots house edge (RTP) information.

Comp Points

The Lock casino comp point program offers 1 comp point for every $10 wagered on any game and every 100 comp points can be redeemed for $1. This is in line with the Playtech standard comp point program and above average for the industry.

Closing Thoughts

The decision to withhold not only a player's winnings but their deposit as well is not one we can condone and combined with slow payment issues leave Lock casino not a venue we'd encourage you to play with.

Associated Casinos

There are no associated casinos to display.

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