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3.3

Lucky 31 Status: Not Recommended

Lucky 31 Casino

Overview

Review last updated – July 2017.

Lucky 31 are part of the Starfish Media N.V. group run by the subsidiary M.T.M.Corp – Starfish Media N.V. has been operational since 2012.  Lucky 31 and its sister sites: Casino Extra, Casino Estrella and Dublin Bet are regulated in Curacao.  The casino offers a range of games by software providers: BetSoft, Play ‘N Go, Altea Gaming, Genii, Microgaming and Visionary iGaming.  The site design is effective and eye-catching featuring a palette of grey, white and red.  The background displays a multitude of tumbling transparent red die The lay-out is sensible and the site is easily navigated.

Trustworthiness

 - 3 / 10

Lucky31 do not hold a UKGC license and as such we have not tested them.

This group of casinos are totally unresponsive to repeated attempts to communicate with them and run on a license that will offer players no assistance if they run into trouble.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 6 / 10
131% up to €131
Max Bonus 131
Min Deposit 10
Max Bet 10
Type Cashable
Wagering 30x(d+b)
Country/Regional Restrictions: Albania, Algeria, Armenia, Belarus, Brazil, Bulgaria, China, Croatia, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, Norway, The Netherlands, The Netherland Antilles, Tunisia, Philippines, Poland, Russia, Serbia, Turkey, Ukraine The United Kingdom and U.S.A
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€7.42
Bonus Value
low roller
mid
mid roller
mid
high roller
high
superhigh roller
mid

Payout Speed: 7 days

 - 3 / 10

As the Starfish Media group does not hold a UKGC license we could not test their withdrawal times.On the Casino Estrella site it states that all withdrawal methids take 7 days.

Minimum withdrawal - €20

Maximum withdrawal - €1000/day; €5000/week; €20,000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, UKash, Trustly, SoFort, Przelewy24, Bank Transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

Lucky 31 use Net Entertainment software for their instant play casino and also include a selection of Betsoft slots games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows;

Instant

Table Games – 28

Slots – 165

Video Poker – 29

Jackpots - 11

Live - 8

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No response
  • October 2015 - 4 minutes
  • June 2015 - 3 hours 14 minutes
  • November 2014 - XXX

Licensing

 - 2 / 10

Lucky31 hold the following gambling licenses :

  • Curacao eGaming - Lucky31 casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Lucky 31 casino – China, Hong Kong, Curacao, Turkey or the U.S.

Contact Information;

Email : support@lucky31.com
Address : MTM Corp
Dr. M.J. Hugenholtzweg Z/N
UTS-Gebouw
Wilemstead
Curacao

Affiliate Program - iGaming Partners.

Restricted Countries

Lucky 31 does not accept players from the following countries: China, Hong Kong SAR China, EU, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Lucky 31 casino only publish the House Edge/Return to Player (RTP) information for their Net Entertainment slots games.

Comp Points

Lucky 31 do offer a comp point program that primarily offers complimentary spins instead of cash. It does offer cash conversion for larger numbers of points, but is not clear on the accrual rates when playing different games and the information we do have would make this system substantially weaker than the standard Playtech comp point program.

Closing Thoughts

Lucky 31 have a nicely designed site that encourages positive player experience. Players from Japan are subject to a different welcome bonus package so be sure to check this if relevant to you.

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Promotional Terms & Conditions

131% up to €131
Max Bonus 131
Min Deposit 10
Max Bet 10
Type Cashable
Wagering 30x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The Lucky31 Welcome bonus currently consists of a bonus of 131% up to €131.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €10 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Albania, Algeria, Armenia, Belarus, Brazil, Bulgaria, China, Croatia, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, Norway, The Netherlands, The Netherland Antilles, Tunisia, Philippines, Poland, Russia, Serbia, Turkey, Ukraine The United Kingdom and U.S.A

Game Weightings:

  • Slots 100%
  • Table Games 0%
  • Video Poker 30%
  • Live Casino 0%
  • Real Casino 25%
  • Other Games 50%

 

 

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