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3.3

Lucky 31: Not Recommended

Top Casinos: United Kingdom

Lucky 31 Casino

Players from United Kingdom cannot play at Lucky 31 casino.

Overview

Review last updated – March 2019.

Lucky 31 are part of the Starfish Media N.V. group run by the subsidiary M.T.M.Corp – Starfish Media N.V. has been operational since 2012.  Lucky 31 and its sister sites: Casino Extra, Casino Estrella and Dublin Bet are regulated in Curacao.  The casino offers a range of games by software providers: BetSoft, Play ‘N Go, Altea Gaming, Genii, Microgaming and Visionary iGaming.  The site design is effective and eye-catching featuring a palette of grey, white and red.  The background displays a multitude of tumbling transparent red die The lay-out is sensible and the site is easily navigated.

Trustworthiness

 - 3 / 10

Lucky31 are part of the Starfish Media group. This group of operators has denied multiple players has become non-responsive to player complaints after two cases came up where the operator refused to pay four figure balances due to the players having been from the same country and having won playing the same game. The assertion was that the players had engaged in fraud, but the players in question were not playing with bonus money and the operator failed to demonstrate any fault with the game (meaning that the House Edge should have been in effect and the players expected to lose).

For references see Starfish Media Group Player Issues

Bonuses

 - 6 / 10
131% up to €131
Max Bonus 131
Min Deposit 10
Max Bet 10
Type Cashable
Wagering 30x(d+b)

The Lucky31 Welcome bonus currently consists of a bonus of 131% up to €131.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €10 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Albania, Algeria, Armenia, Belarus, Brazil, Bulgaria, China, Croatia, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, Norway, The Netherlands, The Netherland Antilles, Tunisia, Philippines, Poland, Russia, Serbia, Turkey, Ukraine The United Kingdom and U.S.A

Game Weightings:

  • Slots 100%
  • Table Games 0%
  • Video Poker 30%
  • Live Casino 0%
  • Real Casino 25%
  • Other Games 50%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

Country/Regional Restrictions: Albania, Algeria, Armenia, Belarus, Brazil, Bulgaria, China, Croatia, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, Norway, The Netherlands, The Netherland Antilles, Tunisia, Philippines, Poland, Russia, Serbia, Turkey, Ukraine The United Kingdom and U.S.A

BONUS CODE: NA

RECOMMENDED BONUSES
Value to Player for:
€7.42
Bonus Value
low roller
mid
mid roller
mid
high roller
high
superhigh roller
mid

Payout Speed: 7 days

 - 3 / 10

As the Starfish Media group does not hold a UKGC license we could not test their withdrawal times.On the Casino Estrella site it states that all withdrawal methids take 7 days.

Minimum withdrawal - €20

Maximum withdrawal - €1000/day; €5000/week; €20,000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, UKash, Trustly, SoFort, Przelewy24, Bank Transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 6 / 10

Lucky 31 use Net Entertainment software for their instant play casino and also include a selection of Betsoft slots games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows;

Instant

Table Games – 28

Slots – 165

Video Poker – 29

Jackpots - 11

Live - 8

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No response
  • October 2015 - 4 minutes
  • June 2015 - 3 hours 14 minutes
  • November 2014 - XXX

Licensing

 - 2 / 10

Lucky31 hold the following gambling licenses :

  • Curacao eGaming - Lucky31 casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United Kingdom NOT accepted.

Lucky 31 does not accept players from the following countries:Australia, China, Hong Kong SAR China, Netherlands Antilles, South Africa, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Contact

Contact Information;

Email : [email protected]
Address : MTM Corp
Dr. M.J. Hugenholtzweg Z/N
UTS-Gebouw
Wilemstead
Curacao

Slots RTP

Lucky 31 casino only publish the House Edge/Return to Player (RTP) information for their Net Entertainment slots games.

Comp Points

Lucky 31 do offer a comp point program that primarily offers complimentary spins instead of cash. It does offer cash conversion for larger numbers of points, but is not clear on the accrual rates when playing different games and the information we do have would make this system substantially weaker than the standard Playtech comp point program.

Closing Thoughts

This group of operators became non-responsive to complaints when we pointed out that to justify non-payment based on fraud they would have to demonstrate that the players in question actually stood to benefit from their activities financially. With no bonuses in play and not established fault with the game, the only conclusion we could reach was that these players were lucky. Not paying on that basis is a very questionable practice.

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.