Lucky 31: Not Recommended
Lucky 31 is not recommended!.
Lucky 31 Casino
Players from United Kingdom cannot play at Lucky 31 casino.
Review last updated - March 2019.
Lucky 31 are part of the Starfish Media N.V. group run by the subsidiary M.T.M.Corp - Starfish Media N.V. has been operational since 2012. Lucky 31 and its sister sites: Casino Extra, Casino Estrella and Dublin Bet are regulated in Curacao. The casino offers a range of games by software providers: BetSoft, Play 'N Go, Altea Gaming, Genii, Microgaming and Visionary iGaming. The site design is effective and eye-catching featuring a palette of grey, white and red. The background displays a multitude of tumbling transparent red die The lay-out is sensible and the site is easily navigated.
Lucky31 are part of the Starfish Media group. This group of operators has denied multiple players has become non-responsive to player complaints after two cases came up where the operator refused to pay four figure balances due to the players having been from the same country and having won playing the same game. The assertion was that the players had engaged in fraud, but the players in question were not playing with bonus money and the operator failed to demonstrate any fault with the game (meaning that the House Edge should have been in effect and the players expected to lose).
For references see Starfish Media Group Player Issues
131% up to €131
Terms and Conditions
The Lucky31 Welcome bonus currently consists of a bonus of 131% up to €131.
The minimum deposit that will trigger the bonus is €10.
This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus.
The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.
The maximum allowed bet is €10 on any single round of play.
There is no maximum win on either the deposit bonus or the complimentary spins.
The bonus is cashable.
Players from the following countries are not eligible to receive this bonus - Albania, Algeria, Armenia, Belarus, Brazil, Bulgaria, China, Croatia, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, Norway, The Netherlands, The Netherland Antilles, Tunisia, Philippines, Poland, Russia, Serbia, Turkey, Ukraine The United Kingdom and U.S.A
- Slots 100%
- Table Games 0%
- Video Poker 30%
- Live Casino 0%
- Real Casino 25%
- Other Games 50%
Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
BONUS CODE: NATry another casino
Payout Speed: 7 days
As the Starfish Media group does not hold a UKGC license we could not test their withdrawal times.On the Casino Estrella site it states that all withdrawal methids take 7 days.
Minimum withdrawal - €20
Maximum withdrawal - €1000/day; €5000/week; €20,000/month.
Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, UKash, Trustly, SoFort, Przelewy24, Bank Transfer
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Lucky 31 use Net Entertainment software for their instant play casino and also include a selection of Betsoft slots games. Check out our Net Entertainment Software Review for more information.
Game selections are as follows;
Table Games – 28
Slots – 165
Video Poker – 29
Jackpots - 11
Live - 8
Email Testing Record
- December 2016 - No response
- October 2015 - 4 minutes
- June 2015 - 3 hours 14 minutes
- November 2014 - XXX
Lucky31 hold the following gambling licenses :
- Curacao eGaming - Lucky31 casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.
Players from United Kingdom NOT accepted.
Lucky 31 does not accept players from the following countries: Australia, China, Hong Kong, Netherlands Antilles, South Africa, Turkey, Turkey, United Kingdom, United States, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Virgin Islands, U.S..
|Email :||[email protected]|
|Address :||MTM Corp|
|Dr. M.J. Hugenholtzweg Z/N|
Lucky 31 do offer a comp point program that primarily offers complimentary spins instead of cash. It does offer cash conversion for larger numbers of points, but is not clear on the accrual rates when playing different games and the information we do have would make this system substantially weaker than the standard Playtech comp point program.
This group of operators became non-responsive to complaints when we pointed out that to justify non-payment based on fraud they would have to demonstrate that the players in question actually stood to benefit from their activities financially. With no bonuses in play and not established fault with the game, the only conclusion we could reach was that these players were lucky. Not paying on that basis is a very questionable practice.
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