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3.05

Lucky Live Status: Closed

Lucky Live Casino

Overview

Review last updated – October 2016

Lucky Live casino are a member of the Live Casino Partners group. This group has been behind the confiscation of player winnings based of vague terms and conditions.

Trustworthiness

 - 2 / 10

Due to their Not Recommended status we did not feel comfortable asking a reviewer to play with Lucky Live casino.

The Live Casino partners group have been involved in multiple instances of confiscation of player winnings due to vague accusations of "bonus abuse" despite the players in question having violated no specific terms.

Alongside this we are aware of a case where the casino confiscated winnings derived from non-bonus play due to use of a betting system - no betting system by itself is ever enough to gain an edge over the house and as such there's no legitimate reason to confiscate funds - and another issue where the casino accused the player of cheating while playing their RNG Baccarat game which is not possible as long as their game functions correctly.

For references see Live Casino Partners Group Player Issues

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to €100.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 72xbonus
  • Roulette - 72xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are not allowed to play the following games while you have a bonus; All BlackJack & BlackJack Early Payout™ games, All Video Poker games, All Punto Banco/Baccarat games, All Texas Hold Em Bonus games, All Sic Bo games All Casino War games, All Poker games

Game Weightings (already account for in Wagering Requirements)

Notes



Payout Speed: 5 days

 - 5 / 10

Due to their Not Recommended status we did not feel comfortable asking a review to play with Lucky Live casino. The Lucky Live website does not provide any information on withdrawal times and they do not accept US players we will assume this to be 5 days.

Maximum Withdrawal - None listed

Minimum Withdrawal - €5000/withdrawal

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, EcoCard, PaySafeCard, EntroPay, Poli and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 5 / 10

Lucky Live use VueTec software for their instant play casinos. Check out our VueTec Software Review.

Game selections are as follows;

Instant

Table Games – 12

Slots – 11

Video Poker – 9

Live - 8

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - Need to register to get support
  • June 2015 - 11 hours 53 minutes
  • November 2014 - 27 minutes
  • June 2014 - 49 minutes

Licensing

 - 2 / 10

LuckyLive hold the following gambling licenses :

  • Curacao eGaming - LuckyLive casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Lucky Live - United Kingdom, USA

Contact Information;

Email : support@luckylivecasino.com
info@luckylivecasino.com
sales@luckylivecasino.com
promo@luckylivecasino.com
Fax : UK +44 (0) 871 720 3410
UK +44 (0) 700 596 3001
Australia +61 (0) 7 3009 0651
Address : VueTec Ltd
49 Victoria Street Douglas
Isle of Man
IM1 2LD

Affiliate Program - Live Casino Partners.

Restricted Countries

Lucky Live does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Lucky Live casino publish the house edge (RTP) information for all of their slots games.

Comp Points

Lucky Live casino do not offer a comp point program.

Closing Thoughts

Lucky Live have a history of controversial fund confiscations and as such we'd advise players to choose a different casino to join.

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