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blacklisted casino thepogg

This casino is closed!

This operator has ceased operation and is no longer available to play with.

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– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– No effective regulation. Licensed in name only.

– Low value registration incentives.


Lucky Spins Casino Review

Review last updated - November 2015.

OVERVIEW | 1.56/10


As of the 23rd of January 2016 Lucky Spins casino appears to have closed.

Lucky Spins Casino are US facing and are owned and operated by Greatwin Holdings Ltd - a company based in Cyprus. Lucky Spins are sister casino to Go Lucky Casino and are regulated in Cyprus. The casino offers a limited range of games provided by Realtime Gaming.  Their site is consistently very slow to load and it is fairly plain in nature utilising a palette of: blue, black and gold with no images to speak of in the background.

TRUSTWORTHINESS | 1/10


Since Lucky Spins Casino does not hold a UKGC license we cannot send a reviewer to test its site.

(-1)Unclear Terms and Conditions. Item 28 of the Promotions section of the Terms and Conditions section states that "The Casino does not allow players who reside in the following countries to participate in any bonus schemes or promotions offered by the Casino: [List of prohibited countries]." but as you can see they do not include the list and so it is impossible for players to tell if they qualify or not.

Dormancy Clause - clause 23 of the Terms and Conditions states that: "The Casino reserves the right to void any winnings and withhold any monetary value in a player's account under any of the following circumstances: If an account is left dormant for a period longer than 180 days. On this occasion, the account will be placed under review until the Casino has determined what action should be taken." dormancy should not be used as an excuse to seize player funds.

(-1)Due to broken links we cannot monitor the Promotions page or the Bonus terms and Conditions page at this casino.

LuckySpins casino has sent payments out via EveningStar Holdings Ltd. This is the parent company of another operation - Europlay - that has a very negative player history and is associated with various disreputable Rival casino operations.

For references see EveningStar Holdings Group Player Issues

BONUSES | 1 / 10


Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 5 days | 5 / 10


Lucky Spins Casino state that withdrawals are processed in 5 days.>

Minimum withdrawal - £100

Maximum withdrawal - None given.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Paysafecard, Pay2Card.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 1 / 10


Lucky Spins Casino use Realtime Gaming software for their instant games. /p>

Game selections are as follows:

Instant

Table Games – 8

Jackpot – 8

Video Poker– 8

Slots – 16

Customer Service | 0 / 10


Email Testing Record

  • November 2015 - No response.

Licensing | 2 / 10


LuckySpinsCasino hold the following gambling licenses :

  • Cyprus - The Cyprus gambling license is one of the less frequently used gambling licenses and is not used by any operator with a significant industry presence. Alongside this their operators accept player from the United States and they have no player complaint procedure that we could find. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Lucky Spins Casino: Bangladesh, Bhutan, China, Cyprus, India, Iraq, Israel, Nepal, Pakistan, Poland, Sri Lanka, United Kingdom.

Contact Information:

Email : [email protected]
UK Telephone: +44 -800-048-8308
US Telephone: +1-888-206-0104
Fax: +44-845-528-0701

Affiliate Program - AffLuckMachine.

Restricted Countries


Players from United States NOT accepted.

Lucky Spins does not accept players from the following countries: Bangladesh, Bhutan, China, Cyprus, India, Iraq, Israel, Nepal, Pakistan, Poland, Sri Lanka, United Kingdom.

Contact


Slots RTP


Lucky Spins Casino do not give the RTPs for their slots games.

Comp Points


Lucky Spins Casino do not appear to offer any sort of comp points system.

Closing Thoughts


Lucky Spins Casino are Not Recommended at ThePOGG as a result of their Dormancy Clause which indicates that they will confiscate player balances after 180 days of inactivity. This is not acceptable. There are also considerable instances of player payment issues connected with lets spin and they pick and choose which complaints to respond to sometimes taking months to respond if they ever do at all. They are unclear as to the scope of their Welcome Bonus and the Promotions section of their site does not work at all. The site runs consistently slowly and player experience is therefore not good. Finally we are unable to monitor the Promotions or bonus Terms and Conditions pages for your convenience and protection due to broken site links on Lucky Spins website.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

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Lucky Spins - Casino not paying!

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Lucky Spins - Delayed withdrawal

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Resolved

Lucky spins - casino delaying

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Resolved

Lucky Spins Casino - not paying

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