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– No player complaints requiring operator intervention received so far!

– Operator subject to strong regulatory requirement.

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– Low value registration incentives.


Lucky VIP Casino Review

Review last updated - June 2020.

OVERVIEW | 6.02/10


Lucky VIP Casino is owned and operated by Rank Interactive (Gibraltar) Limited - they are sister operator to: Spin and Win Casino, Kitty Bingo , Lucky Pants Bingo, Bingo Extra, Give Back Bingo, Lucky VIP and Regal Wins. Lucky VIP Casino is licensed by the Alderney Gambling Control Commission and by the UKGC they utilise the services of eCOGRA as their alternative dispute resolution service. They provide a fairly extensive range of games, in the region of 700, across the following categories: jackpots, slots, live games and table games from providers such as: Microgaming, NetEntertainment, Wagerworks (IGT) and WMS Gaming. Their site features a monochromatic colour palette - their logo is their name in white with a white diamond, spade and club above it. They currently have no complaints logged at any of the major gambling portals.

TRUSTWORTHINESS | 8/10


Lucky VIP Casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

BONUSES | 3 / 10


100% up to £50
Max Bonus 50
Min Deposit 10
Max Bet NA
Type Sticky
Wagering 50x(d+b)
Deposit Method Restrictions:
Neteller
Country/Regional Restrictions:

Terms and Conditions

The Lucky VIP Casino Welcome bonus currently consists of a bonus of 100% up to £50.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 50x(deposit+bonus) for the deposit bonus.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

There is no maximum allowed bet term associated with this bonus.

The maximum allowed win with this bonus is 5xbonus.

The bonus is sticky which means it will be removed from your account after you have completed the wagering requirement at the time of your first withdrawal.

Players depositing via Neteller are not eligible to receive this bonus.

Bonus and associated winnings will expire after 7 days if the wagering requirements are not completed.

Game Weightings:

  • Slots 100%
  • Tower Quest, Light Racers, Super Monopoly Money, Pearls Of India, Rage to Riches, Eye of the Kraken, Newlette Battle, Coral Treasures, Fortune Ninja, Golden Starlight and Objective Jupiter 0%
  • Jackpot Slots 09%
  • All other games 0%


BONUS: 100% up to £50
Try another casino
Value to Player for:
£-4.07
Bonus Value
low roller
low
mid roller
low
high roller
low
superhigh roller
mid

Payout Speed: 5 days | 5 / 10


Using Neteller our reviewer reports their withdrawal taking 5 days.

Maximum Withdrawal: None.

Minimum Withdrawal - £10.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 9 / 10


Lucky VIP Casino use Microgaming software for their instant play casino. They also have a selection of NetEntertainment, WMS Gaming and Wagerworks (IGT) games. Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 30

Slots – 568

Video Poker – 0

Live - 36

Jackpot - 47

Customer Service | 0 / 10


Email Testing Record

  • June 2020 - won't answer without an account.
  • September 2019 - 2 hours 16 minutes.
  • May 2019 - 3 hours 27 minutes.
  • November 2018 - 5 hours 49 minutes.
  • April 2018 - 2 hours 51 minutes.

Licensing | 10 / 10


Lucky VIP Casino hold the following gambling licenses:

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Lucky VIP currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Lucky VIP does not accept players from the following countries: Afghanistan, Asia, Aland Islands, Europe, Albania, Algeria, Africa, American Samoa, Oceania, Andorra, Angola, Anguilla, North America, Antarctica, Antigua and Barbuda, Argentina, South America, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic of The Congo, Cook Islands, Costa Rica, Cote D'ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic of Korea, Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinia, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania, United Republic of, Thailand, Timor-leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Contact


Contact Details:

Email : [email protected]
Phone :0800 901 2512

Slots RTP


Lucky VIP Casino appear to give the RTPs for all of their games.

Comp Points


Lucky VIP Casino appear to offer a loyalty program but we cannot determine its true value for players due to a lack of concrete information on site.

Closing Thoughts


Lucky VIP Casino have an extensive list of restricted countries so be sure to check it thoroughly before creating an account. Be aware that dormant accounts at this operator will have their balances donated to charity after 12 months of inactivity. Be aware too that the Terms state that it can take up to 73 hours for an account closure to be actioned.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Lucky VIP
Declined

Lucky VIP - Delay of funds

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Lucky VIP
Resolved

Lucky VIP - Deposit Limit issue

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