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blacklisted casino thepogg

This casino is closed!

This operator has ceased operation and is no longer available to play with.

We recommend you to enjoy your time elsewhere:

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– No player complaints requiring operator intervention received so far!

– Operator subject to strong regulatory requirement.

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– Low value registration incentives.


Luna Casino Review

Review last updated - May 2016

OVERVIEW | 1.92/10


All SkillOnNet casinos have been included on our Blacklist due to anomalies found in their software and the companies subsequent behaviour.

See https://thepogg.com/skillonnet-software-non-randomnot-fair/ for further details.

Luna casino offer nothing appealing as long as they use a software provider who's fairness has been called into question.

TRUSTWORTHINESS | 0/10


Luna casino have been included on our Blacklist for use of SkillOnNet software, a casino software that has in at least one instances been shown to be offering a non-random Video Poker Gamble feature. See https://thepogg.com/skillonnet-software-non-randomnot-fair/ for further information.

Casinos using SkillOnNet software for the most part appear to be run and managed by SkillOnNet with the exception of a few White Label operators.

In December 2017 we became aware of SkillOnNet offering a Self-Exclusion tool that, in our opinion, was designed with the intent of manipulating users looking to Self-Exclude into selecting the minimum possible exclusion length while making it difficult to locate information on the longer exclusions that should be available to players. We view this practice as morally questionable with the primary intent of allowing at risk users to re-engage with gambling services at SkillOnNet operators more quickly.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos chose to ignore that the traffic coming from this affiliate was generated via illegal activity and continue to work with this individual.

For references see SkillOnNet Group Player Issues

You can see the latest updates to Luna casino's terms and conditions here.

BONUSES | 1 / 10


Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 5 days | 5 / 10


Due to their Blacklisted status we have not tested withdrawal times at the SkillOnNet group. Luna casino do not list their Neteller Withdrawal times and as such we will assume it to be 5 days.

Minimum withdrawal – None listed.

Maximum withdrawal – €5000/transaction, €10000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, UKash, PaySafeCard, ClickandBuy, WebMoney, EntroPay, UseMyBank, EUTeller, NeoSurf, PayPal, Poli

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 0 / 10


SkillOnNet software has been shown to operate in a non-random fashion. Check out our SkillOnNet Software Review.

Game selection is as follows;

Download

Table Games – 19

Slots – 100

Video Poker – 16

Jackpot – 17

Live - 3

Customer Service | 0 / 10


Email Testing Record

  • June 2015 - No Response
  • November 2014 - 28 minutes
  • >
  • June 2014 - 2 hours 59 minutes
  • December 2013 - 2 hours 21 minutes
  • August 2013 - 22 minutes

Licensing | 10 / 10


Luna hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Luna currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Luna casino- Republic of Cyprus, Denmark, Italy, Israel, Turkey, France, Mexico, Spain and the USA

Contact Details;

Email : [email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Phone :+1-647-724-4691
Fax : +1-760-542-6028

Restricted Countries


Players from United States NOT accepted.

Luna does not accept players from the following countries: Cyprus, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Israel, Italy, Mexico, Spain, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Slots RTP


Luna casino do not publish the RTP/house edge figures for any of their slots games.

Comp Points


The Luna casino comp point program awards comp points at a different rate depending on the game you are playing as follows;

  • Slots (including jackpot slots), Doubles heaven, Scratch Games €10 bet = 1 comp point
  • Hi & Lo, Let Them Ride €20 bet = 1 comp point
  • Carribean Poker, Casino Holdem €30 bet = 1 comp point
  • All Roulette, Video Poker, Big Wheel, Blackjack, Baccarat, Punto Banco €40 bet = 1 comp point
  • Craps, Pai Gow Poker €80 bet = 1 comp point

They do not list how many points you need to redeem for €1 or whether points are redeemed to cash or bonuses.

Closing Thoughts


When you run a casino the games are already set in your favor, it seems madness to rig games to provide a higher edge. Some operators are simply greedy.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Luna
Declined

Luna - casino taking too long without explainiation to action withdrawela

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Resolved

Luna Casino - irregular play

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