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Luna: Closed

Top Casinos: United Kingdom

Luna: Closed

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Luna Casino

Players from United Kingdom are welcome at Luna casino.

Overview

Review last updated - May 2016

All SkillOnNet casinos have been included on our Blacklist due to anomalies found in their software and the companies subsequent behaviour.

See https://thepogg.com/skillonnet-software-non-randomnot-fair/ for further details.

Luna casino offer nothing appealing as long as they use a software provider who's fairness has been called into question.

Trustworthiness

 -  0 / 10

Luna casino have been included on our Blacklist for use of SkillOnNet software, a casino software that has in at least one instances been shown to be offering a non-random Video Poker Gamble feature. See https://thepogg.com/skillonnet-software-non-randomnot-fair/ for further information.

Casinos using SkillOnNet software for the most part appear to be run and managed by SkillOnNet with the exception of a few White Label operators.

In December 2017 we became aware of SkillOnNet offering a Self-Exclusion tool that, in our opinion, was designed with the intent of manipulating users looking to Self-Exclude into selecting the minimum possible exclusion length while making it difficult to locate information on the longer exclusions that should be available to players. We view this practice as morally questionable with the primary intent of allowing at risk users to re-engage with gambling services at SkillOnNet operators more quickly.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos chose to ignore that the traffic coming from this affiliate was generated via illegal activity and continue to work with this individual.

For references see SkillOnNet Group Player Issues

You can see the latest updates to Luna casino's terms and conditions here.

Bonuses

 -  1 / 10
Deposit Method Restrictions:
Country/Regional Restrictions:

BONUS CODE:

CLAIM BONUS
Value to Player for:
Bonus Value

Payout Speed: 5 days

 - 5 / 10

Due to their Blacklisted status we have not tested withdrawal times at the SkillOnNet group. Luna casino do not list their Neteller Withdrawal times and as such we will assume it to be 5 days.

Minimum withdrawal – None listed.

Maximum withdrawal – €5000/transaction, €10000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, UKash, PaySafeCard, ClickandBuy, WebMoney, EntroPay, UseMyBank, EUTeller, NeoSurf, PayPal, Poli

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 -  0 / 10

SkillOnNet software has been shown to operate in a non-random fashion. Check out our SkillOnNet Software Review.

Game selection is as follows;

Download

Table Games – 19

Slots – 100

Video Poker – 16

Jackpot – 17

Live - 3

Customer Service

 -  0 / 10

Email Testing Record

  • June 2015 - No Response
  • November 2014 - 28 minutes
  • >
  • June 2014 - 2 hours 59 minutes
  • December 2013 - 2 hours 21 minutes
  • August 2013 - 22 minutes

Licensing

 -  10 / 10

Luna hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Luna currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Luna casino- Republic of Cyprus, Denmark, Italy, Israel, Turkey, France, Mexico, Spain and the USA

Contact Details;

Email : [email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Phone :+1-647-724-4691
Fax : +1-760-542-6028

Restricted Countries

Players from United Kingdom accepted.

Luna does not accept players from the following countries: Cyprus, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Israel, Italy, Mexico, Spain, Turkey, Turkey, United States, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Virgin Islands, U.S..

Contact

Slots RTP

Luna casino do not publish the RTP/house edge figures for any of their slots games.

Comp Points

The Luna casino comp point program awards comp points at a different rate depending on the game you are playing as follows;

  • Slots (including jackpot slots), Doubles heaven, Scratch Games €10 bet = 1 comp point
  • Hi & Lo, Let Them Ride €20 bet = 1 comp point
  • Carribean Poker, Casino Holdem €30 bet = 1 comp point
  • All Roulette, Video Poker, Big Wheel, Blackjack, Baccarat, Punto Banco €40 bet = 1 comp point
  • Craps, Pai Gow Poker €80 bet = 1 comp point

They do not list how many points you need to redeem for €1 or whether points are redeemed to cash or bonuses.

Closing Thoughts

When you run a casino the games are already set in your favor, it seems madness to rig games to provide a higher edge. Some operators are simply greedy.

Associated By Company

There are no associated casinos to display.

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.