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4.72

Magic Box Status: Does not accept players from United States

Affiliate Program:
AffClub

Magic Box Casino

Overview

Review last updated – April 2018

Magic Box casino are a Playtech venue run by the iGlobal Media arm of the BWin/Party Gaming group. The Bwin/Party group has historically refused to discuss complaints with this service but appears to be changing their position.

Trustworthiness

 - 5 / 10

The Bwin/Party group extend to cover Bwin and Party casino alongside the Cashcade group that is made of up several WagerWorks casinos like At The Races and Get Minted and the iGlobal Media group that owns several Playtech casinos.

Historically these groups have been consistent in their refusal to discuss player complaints with 3rd party dispute mediation services (like ThePOGG). This has resulted in a poor reputation with these services. However in late 2017/early 2018 we have managed to establish a line of communication with this group and we have been assured all issues will now be resolved. As such we've elected to allow a probationary period where Magic Box casino's Trustworthiness score will improve by one point for every six months without further issues to a maximum of 8.

For references see Bwin Group Player/Affiliate Issues

You can see the latest updates to Magic Box's terms and conditions here.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £115.

Sticky - You will receive this bonus at the time of your deposit but can never withdraw the bonus. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 50xbonus

Adjustments to ratings;

  • Bonuses on subsequent deposits (+1) - Second deposit 50% up to £225 and third deposit 50% up to £227
  • Game Restrictions (-1) - You are only allowed to play Slots games with this bonus.
  • Maximum Bet Restrictions (-1) - You are not allowed to bet more than £5 on a single round of play or 0.50 per payline.
  • Awkward Rules (-1) - Dropping your betsize by 75% or more or changing the type of game you play after a win could be used to justify fund confiscations.

Game Weightings (already account for in Wagering Requirements)



Notes



Payout Speed: 12 days

 - 0 / 10

Using Neteller our reviewer reports withdrawals paid within 12 days.

Minimum withdrawal - No listed minimum

Maximum withdrawal - $10000/month

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Entropay, myCitadel, PaySafeCard, ClickandBuy, Poli, UKash, Click2Pay, and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Magic Box use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 38

Table Games – 30

Slots – 113

Slots – 107

Video Poker – 15

Video Poker – 15

Live - 6

Live - 3

Jackpot - 25

Jackpot - 23

Customer Service

 - 10 / 10

Our reviewer reports positive experiences with iGlobal Media casino group customer services.

Email Testing Record

  • December 2016 - 5 hours 9 minutes
  • December 2015 - 1 day 4 hours 23 minutes (Need to create an account to get even simple support questions answered)
  • June 2015 - 2 hours 18 minutes
  • November 2014 - 7 minutes
  • June 2014 - 1 hour 37 minutes
  • December 2013 - 1 hour 19 minutes
  • June 2013 - 8 minutes
  • March 2013 -1st email - 15 minutes

Licensing

 - 6 / 10

MagicBox hold the following gambling licenses :

  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Magic Box does not accept players from the following countries: Afghanistan, American Samoa, Australia, Belgium, Bermuda, Bulgaria, China, Colombia, Congo - Brazzaville, Congo - Kinshasa, Cuba, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guadeloupe, Guam, Haiti, Hong Kong SAR China, India, Iran, Iraq, Israel, Italy, Myanmar [Burma], New Caledonia, Northern Mariana Islands, Pakistan, Philippines, Poland, Puerto Rico, Rwanda, Réunion, Saint Barthélemy, Saint Martin, Sierra Leone, Singapore, Somalia, South Korea, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United States, Zimbabwe.

Contact

Contact Information;

Email : support@magicboxcasino.com
cashier@magicboxcasino.com
tech@magicboxcasino.com
Phone : 18778524956 (Canada)
80072789136 (International)
Fax : 2070837341 (UK)
00 800 1000 4607 (International)

Slots RTP

Magic Box casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Magic Box casino offer the standard Playtech comp point program where you earn 1 comp point for every £10 wagered and can convert 100 comp points into £1, with the redemption rates improving as you move up the VIP ladder.

Closing Thoughts

Magic Box casino are part of a group that we can see actively taking steps in a positive direction. We fully support their recent policy decisions and hope this will continue moving forward.

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