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Mansion Status: Not Recommended

Mansion Casino


Review last updated – July 2017

Linked with one of the most exclusive high end casinos in London – Les Ambassadeurs Club – and with a major sponsorship deal with one of the English Premier Football League’s biggest names – Tottenham Hotspurs – in the last 8 years Mansions casino has raced to become one of the biggest names in online gambling.


 - 2 / 10

All six of the reviewers who work for this site on a regular bases holds accounts with Mansion Casino. They report only positive experiences with Mansion Casino.

The Mansion casino group have a well established policy of refusing to discuss player complaints with 3rd party dispute mediation services. This has generated a substantial number of unresolved issues. Normally these issues involve both request for Notarized identification and confiscation of winnings based on vague terms.

Vague 'spirit of the bonus terms are an unacceptable justification for denial of winnings and alongside this they've been shown on several occasions to request notarized ID then when the ID is provided still decline to pay the customer. Given that notarizing ID is a time consuming and expensive process for the player, this level of security check should not be employed if the player is not going to be paid when the ID is provided. This combined with their refusal to engage with 3rd party dispute mediation leave the entire Mansion group a unfriendly place to play.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

Our November 2015 turned up a complaint on the CasinoMeister boards where this group refused to pay a players win due to a breach of terms when a VIP host had specifically and clearly told the player that they were allowed to exceed the maximum allowed bet of 5 credits. Apparently the operator then went on to threaten legal action if the player continued to post on the CasinoMeister forums and ultimately offered to pay only £5k out of a £24k balance to settle the issue.

The Mansion group have been fined for advertising to Dutch players without a license. As such no affiliate should be promoting them to Dutch players.

For references see Mansion Group Player Issues

You can see the latest updates to Mansion casino's terms and conditions here.


 - 7 / 10
100% up to £500
Max Bonus 500
Min Deposit 20
Max Bet 5/0.50
Type Cashable
Wagering 20x(d+b)
Country/Regional Restrictions: China
Value to Player for:
Bonus Value
low roller
mid roller
high roller
superhigh roller

Payout Speed: 5 days

 - 3 / 10

Using Neteller our reviewers report withdrawals paid within 5 business days.

Banking options available - Credit/Debit cards, Neteller, Moneybookers, Click2Pay, PaySafeCard, Citadel, UKash, Bank Wire, Instadebit, Click and Buy

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.


 - 10 / 10

Mansion Casino use Playtech software for their download casinos. They do offer several instant play games – also Playtech powered – however these are only available in free play mode. Check out our Playtech Software Review.

Game selections are as follows;



Table Games – 33

Table Games – 33

Slots – 108

Slots – 125

Video Poker – 15

Video Poker – 14

Live - 4

Live - 4

Jackpots - 21

Jackpots - 31

Customer Service

 - 0 / 10

Our reviewers report positive experiences with Mansion Casino customer services

Email Testing Record

  • December 2016 - Need to register to get support
  • June 2015 - 3 hours 27 minutes
  • November 2014 - 6 hours 56 minutes
  • June 2014 - 22 hours 5 minutes
  • December 2013 - 2 hours 46 minutes
  • June 2013 - 6 hours 31 minutes
  • January 2013 - 1st email
    • No Response
    • 7 hours 52 minutes


 - 8 / 10

Mansion hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Mansion currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Mansion Casino - Czech Republic, Poland, Ireland, Lithuania, Antigua and Barbuda, Netherlands, Netherlands Antilles, Germany, Romania, Israel, France, Estonia, Cyprus, Bulgaria, Belgium, Turkey, Portugal, Macau, Philippines, Slovenia, Hong Kong, Russia, Spain, Libya and the United States of America, in addition residents of Singapore shall be blocked from accessing the Website(s) in their entirety.

Contact Information;

Email :
Phone : UK 0280 166 0060 (free)
Canada 1 866 966 2452 (free)
Australia 1 800 606 729 (free)
Germany 0800 664 8837 (free)
France 0805 101 149 (free)
Italy 800 897 533 (free)
Sweden 0200 899 165 (free)
Finland 0800 914 847 (free)
Netherlands 0800 023 4921 (free)
South Africa 0800 981 042 (free)
International +44 208 166 0060 (toll)
Fax : International +350 200 41001 (toll)
Address : Customer Support
Mansion (Gibraltar) Limited
PO Box 1234

Affiliate Program - iAffiliates.

Restricted Countries

Mansion does not accept players from the following countries: American Samoa, Antigua and Barbuda, Belgium, Bulgaria, Cyprus, Czech Republic, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Germany, Guam, Hong Kong SAR China, Ireland, Israel, Libya, Lithuania, Macau SAR China, EU, EU, Philippines, Poland, Portugal, Romania, Russia, Singapore, Slovenia, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Mansion casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Mansion Casino offer a comp point system that differs from the standard Playtech comp point program. Different games accrue comp points at different rates and differ VIP can redeem comp points for differing sizes of bonus. In comparison to the standard Playtech program the Mansion Casino program allow slots players to earn a lot faster and almost all their games game players to earn a lot slower. As you advance up the VIP ladder this does rebalance slowly – for example a Blackjack player will only earn comp points at Mansion Casino as quickly as they would at most Playtech casinos when they reach the first tier of the ‘VIP’ band. On top of this comp points are credited as bonuses that are both non-redeemable (you cannot withdraw them and they will be removed at the point of your first withdrawal), carry a wagering requirement and expire if you fail to play for 3 months.

Closing Thoughts

Customer service wise Mansion casino are a good operations but poor bonuses, withdrawal times far slower than average for the industry, a refusal to engage with 3rd party dispute mediation and worst of all a reliance on 'bonus abuse' terms to seize player winnings really makes it difficult to see the reasons to pick Mansion over many other high end Playtech casinos.

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Promotional Terms & Conditions

100% up to £500
Max Bonus 500
Min Deposit 20
Max Bet 5/0.50
Type Cashable
Wagering 20x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The Mansion Welcome bonus currently consists of a bonus of 100% up to £500.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 20x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £5 on any single round of play and £0.50 on any single payline.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Game Weightings:

  • Slots (all varieties) 100%
  • Scratch Cards 100%
  • Pai Gow (all varieties), Red Dog 25%
  • Casino Hold'em (all varieties) 25%
  • Roulette (all varieties including Wild Vikings) 25%
  • Baccarat (all varieties) 20%
  • Blackjack (all varieties excluding Blackjack Switch & Pontoon) 20%
  • Stravaganza 20%
  • Craps (all varieties), Sic Bo (all varieties) 20%
  • Video Poker (all varieties) 20%
  • Blackjack Switch , Pontoon (all varieties) 5%
  • Lucky Wheel (Spin a Win) 5%
  • All double options on slots & Video Poker (all varieties) 0%
  • Jacks or Better, Fortunate Five (all game types), Gold Rally, Everybody's Jackpot 0%
  • All other games 100%



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