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5.40

Maria Casino: Not Recommended

Top Casinos: United Kingdom

Maria Casino Casino

Players from United Kingdom are welcome at Maria Casino casino.

Overview

Review last updated – April 2018

Maria Casino is a dedicated Casino-only brand. They are owned and operated by Kindred Group.

Trustworthiness

 - 2 / 10

As of early 2019 the Kindred group has decided they will no longer address complaints submitted to this service. This decision appears to have followed on directly from a responsible gambling complaint against 32Red managed by this service, wherein the complainant both repeatedly asked for support staff to excluded them and expressed suicidal feelings due to their losses without the operator taking appropriate actions to ensure the player could not access their gambling services. The operator were not inclined to refund losses to the player until such point as we suggested taking guidance from the UKGC on this matter, at which point they adopted a more appropriate position. Following this issue, the next complaints submitted to ThePOGG.com against Kindred group properties have received the response that Kindred are not prepared to work with ThePOGG.com's ADR services.

For references see Unibet Group Player Issues

You can see the latest updates to Maria casino's terms and conditions here.

Bonuses

 - 0 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

None

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal regularly being paid within an hour but at most taking 24 hours. There website states that withdrawals can take up to 48 hours.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Moneybookers, UKash and PaySafeCard

Maximum Withdrawal - None listed

Minimum Withdrawal - None listed

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Maria casino use software for their instant play casino with the additions of some Microgaming and Leander slots games.

Game selections are as follows;

Instant

Table Games – 18

Slots – 210

Video Poker – 6

Live – 15

Customer Service

 - 10 / 10

Email Testing Record

  • November 2018 - 2 minutes
  • November 2016 - 1 hour 21 minutes
  • November 2014 - 2 hours 50 minutes
  • June 2014 - 8 minutes
  • December 2013 - 55 minutes
  • October 2013 - No Response

Licensing

 - 10 / 10

Maria hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Unibet currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United Kingdom accepted.

Maria Casino does not accept players from the following countries:Afghanistan, Australia, Denmark, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hong Kong SAR China, Iran, Iraq, Italy, Jordan, Kuwait, Pakistan, Philippines, South Africa, Spain, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States, Yemen.

Contact

Contact Information;

Email : [email protected]

Slots RTP

Maria casino publish the house edge figures for all of their Net Entertainment slots games.

Comp Points

Maria casino do not appear to offer any form of comp point program.

Closing Thoughts

Maria do not generate a lot of complaints and we now have a relationship with them where they're enthusiastic to discuss any problems that come up in the future. We're thrilled to work more closely with this group and happy to Recommend them to players.

Associated By Company

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.