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3.50

Marsbet Status: Not Recommended

Ownership:
Radon B.V.

Marsbet Casino

Overview

Review last updated – June 2017.

Marsbet Casino are primarily a sportsbook operator owned and operated by Alpha Entertainment B.V. Marsbet Casino Appear to be licensed in Curacao  but there is no active link to a license page in evidence on their site. They provide a small selection of games by: Zeus, Playson, Endorphina, Bet Construct, Pragmatic Play, Microgaming, Net Entertainment, 1×2 Gaming, NextGen Gaming, ELK Studios, Amaya, IGaming2Go and Evolution. Their site features a black, grey, red and white colour scheme and it is typically pared back in nature as with most sportsbook operators.

Trustworthiness

 - 1 / 10

Marsbet Casino does not hold a UKGC license and therefore we cannot send a reviewer to test their site.

Contradictory Terms (-1) - Marsbet Casino's Terms and Conditions are contradictory in that to begin the General Terms and Conditions state that Marsbet hold a Curacao license - however Term 9.12 indicates that accounts inactive for 30 months will have their balances remitted to the MGA - an organisation with which this operator is not licensed. This claim then cannot be true. This is concerning as this appears to wilfully mislead customers into believing that this operator holds a license in Malta which they do not.

Terms and Conditions Monitoring (-1) - ThePOGG cannot monitor the Terms and Conditions at this operator for your security and convenience as a result of their website design.

Marsbet are non-responsive to both player and affiliate complaints and have issued spurious legal threats against
against this site.

We have concerns that this group are specifically choosing brand names that could possibly infringe on major brand names outside of the gambling sector. Namely Mars, Avon and Adobe.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed: 5 days

 - 5 / 10

Since Marsbet Casino do not hold a UKGC license we have been unable to test their withdrawal times - they do not give any information on site and therefore since they do not accept US customers we have given them the industry standard rating of 5.

Banking Options Available: Credit/Debit cards, Neteller, Otopay, Astropay, Bank Transfer and Skrill (Moneybookers).

Maximum Withdrawal: None given.

Minimum Withdrawal - None given.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 5 / 10

Marsbet Casino use Net Entertainment software for their instant play casino alongside games from: Zeus, Playson, Endorphina, Bet Construct, Pragmatic Play, Microgaming, 1x2 Gaming, NextGen Gaming, ELK Studios, Amaya, IGaming2Go and Evolution Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 0

Slots – 247

Video Poker – 36

Jackpots - 4

Live - 5

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 1 minute
  • May 2016 - no response.

Licensing

 - 2 / 10

MarsbetCasino hold the following gambling licenses :

    Curacao

The following countries are restricted from participation with Marsbet Casino: United States and its territories and United Kingdom.

Contact Details:

Email : support@marsbet.com
Postal address: Alpha Entertainment B.V., New Haven Office Center, Emancipatie Boulevard 31, PO Box 6052, Curacao.

Restricted Countries

Marsbet does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Marsbet only provide the R.T.P.s for their Net Entertainment games.

Comp Points

Marsbet Casino do not appear to offer a comp points system for all players.

Closing Thoughts

Marsbet Casino are Not Recommended at ThePOGG as a result of their claims in Term 9.12 of their General Terms and Conditions that they will remit the balances of accounts that have been inactive for 30 months to the MGA - an organisation that they do not hold a license with and therefore this cannot be true. Unfortunately Live Support at this operator was incredibly slow and inefficient and ultimately unhelpful throughout our contact with them though they were polite.

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