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Maxino: Closed

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Top Casinos: United Kingdom

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Maxino Casino

Players from United Kingdom are welcome at Maxino casino.

Overview

Review last updated - November 2014

As of October 2015 Maxino casino appear to have closed.

From the group that brought you one of the highest rated casinos currently listed on the site – Nordic Bet – Maxino have a very strong and reputable group behind them and a very bright future ahead of them.

Trustworthiness

 -  6 / 10

The Betsson group have bought Maxino. All six of the reviewers who work for this site on a regular bases have held accounts with the Betsson group for many years and all the feedback they’ve given is positive.

Historically, the Betsson group have been unwilling to discuss player complaints and have confiscated funds only providing vague terms as justification. However, in early 2016 we had an extended conversation with this group and they have subsequently assured us that going forward they will ensure that all complaints are addressed fully. This a huge step forward for the Betsson group and we look forward to working more closely with them in the future.

For references see Betsson Group Player/Affiliate Issues

Bonuses

 -  5 / 10
Deposit Method Restrictions Deposit Method Restrictions:
Country/Regional Restrictions Country/Regional Restrictions:

BONUS CODE:

CLAIM BONUS
Value to Player for:
Bonus Value

Payout Speed: 24 hours

 - 10 / 10

Using Neteller our reviewer reports withdrawals normally paid within a couple of hours but at most 24 hours.

Banking options available - Credit/Debit cards, Entropay, Skrill (Moneybookers), Neteller, Bank Transfers, WebMoney and ClickandBuy

It is worth noting that for both Skrill (Moneybookers) and Neteller only one withdrawal a month is free. If you make more than one withdrawal in a four week period you will be charged 2% of the total withdrawal and if you fail to wager the money in your account (i.e. deposit then immediately look to withdraw without having placed any bets) or in any other fashion contravene Nordic Bet’s terms and conditions you will be charged 4% of the withdrawal.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 -  10 / 10

Maxino Casino use Net Entertainment software for their instant play casino but augment this with a selection of Microgaming slots games. Check out our Net Entertainment andMicrogaming Software Reviews.

Game selections are as follows;

Instant

Table Games – 15

Slots – 156

Video Poker – 31

Jackpots - 25

Customer Service

 -  10 / 10

Our reviewers reports positive experiences with Maxino casino customer service.

Email Testing Record

  • December 2015 - 11 minutes
  • November 2014 - 59 minutes
  • June 2014 - 3 minutes
  • December 2013 - 3 hours 3 minutes
  • June 2013 - 17h 49min
  • January 2013 - 1st email - 1 hours 7 minutes

Licensing

 -  8 / 10

Maxino Casino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Maxino casino – United States of America, France, Belgium, Spain, Turkey, Hong Kong, Afghanistan, Ethiopia, Iran, Iraq, Jordan, Kuwait, Pakistan, Syria and Yemen

Contact Information;

Email : [email protected]
Phone : 00356 2132 3638
Address : Vault 14
Level 2
Valletta Waterfront
FRN 1913
Malta

Restricted Countries

Players from United Kingdom accepted.

Maxino does not accept players from the following countries: Afghanistan, Asia, Belgium, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong, Iran, Iraq, Jordan, Kuwait, Pakistan, Spain, Syrian Arab Republic, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen.

Contact

Slots RTP

Maxino Casino do publish the house edge (RTP) information for all their Net Entertainment slots games but not for the Microgaming slots games they offer.

Comp Points

Maxino Casino run the Frequent Player Point comp program. When playing Table games or Video Poker you'll earn 0.5 FFPs for every €10 wagered and when playing other games you'll earn 1 FFP for every €10 wagered. The upper rate is as good as the standard Playtech comp point program. When cashing in you'll receive €1 for every 100 FFPs. If you cash in 1000 FFPs in one go you get an extra €1 and if you cash in 10000 FFPs in one go you'll get an extra €20. This program is better than the industry average but not quite as good as the standard Playtech comp point program.

Closing Thoughts

The Betsson group have a low volume of player complaints and have now made clear that they intend to cooperate with this site to resolve the few they do have. We're happy to welcome them back and are confident that the issues of the past are just that, a thing of the past.

Associated By Company

There are no associated casinos to display.

COMPLAINTS

Best Casinos: United Kingdom

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.