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3.20

Metro Play Status: Closed

Metro Play Casino

Overview

Review last updated – June 2015

As of May 2015 Metro Play casino have closed.

Metro Play casino is another venue that doesn’t feel that discussing player complaints is in it’s best interest.

Trustworthiness

 - 2 / 10

Due to their Not Recommended status we did not feel it appropriate to send a reviewer to play with the Metro Play group.

Metro Play casino appear to share ownership with Jackpot Palace and SunSet. These casinos use Boss Media software who have been included on our Blacklist due to the fairness issues encountered with games provided by their parent company Spielo G2. See https://thepogg.com/finsoftspielo-g2-rigged-games/

Metro Play casino have also made clear that they will not discuss player complaints with us.

Due to the design of their website we cannot monitor the terms and conditions at Metro Play casino.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

150% up to £250.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 42xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are only allowed to play slots games with this bonus
  • Vague Terms (-2) - The terms give game weightings for most game types then state that playing any non-slot game is abusive behavior.

Game Weightings (already account for in Wagering Requirements)

Notes



Payout Speed: 5 days

 - 6 / 10

Due to their Not Recommended status we did not feel comfortable asking a review to play with the Metro Play casino group. The Metro Play website does not provide payout time frames for their eWallets. As they do not accept US players we will assume this to be 5 days.

Minimum withdrawal - None listed.

Maximum withdrawal - None listed.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers)

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 9 / 10

Metro Play casino use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Instant

Table Games – 8

Slots – 64

Video Poker – 12

Customer Service

 - 0 / 10

Email Testing Record

  • June 2015 - No response
  • November 2014 - 50 minutes
  • December 2013 - 9 minutes

Licensing

 - 8 / 10

MetroPlay hold the following gambling licenses :

  • Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

The following countries are not allowed to register with Metro Play casino - USA

Contact Details;

Email : support@metroplay.co.uk
Phone : 0800 011 94 95
Address : Metro Play
Suite 7
Pollet House
Lower Pollet
St Peter Port
Guernsey
GY1 1WF

Restricted Countries

Metro Play does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Metro Play casino do not publish the Return to Player/House Edge information for any of their slots games.

Comp Points

Metro Play casino do not appear to offer a comp point program.

Closing Thoughts

Metro Play's staunch refusal to discuss player complaints puts them way behind the market leaders and as such players could do far better than this casino.

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