OVERALL VERDICT
3.24/10

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OVERALL VERDICT

3.24/10

PAYOUT SPEED

5/10

Customer Service

0/10

Bonuses

0/10

Software

6/10

Licensing

8/10

WEBSITE

OWNERSHIP

Plus 5 Gaming Limited

AFFILIATE PROGRAM

Mouse Club Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

There are no recommended casinos to your country to display.

– Operator subject to strong regulatory requirement.

–

– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– Low value registration incentives.

Mouse Club Casino Review

Name: Mouse Club Casino Review
Item: Mouse Club
Rating: 3.24
Author: ThePOGG

Review last updated - July 2017

OVERVIEW | 3.24/10

As part of the Plus Five gaming group, Mouse Club have management that have been unresponsive to player complaints.

TRUSTWORTHINESS | 3/10

Mouse Club casino are part of the Plus 5 gaming group. Due to this group's Not Recommended status we did not feel it was appropriate to send a review to play with any of their casinos.

The Plus 5 group of casinos have been unresponsive to player complaints posted at this site. As such we have marked all Plus 5 casinos as Not Recommended unless they give written assurance that they will discuss complaints.

BONUSES | 0 / 10

Mouse Club Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 5 days | 5 / 10

Due to their Not Recommended status we did not feel it appropriate to ask a review to play with Mouse Club. The Mouse Club website does not provide any information on withdrawal times. As they do not accept US players we will assume these to be 5 days for ewallets.

Minimum withdrawal – £20.

Maximum withdrawal – €1000/week and €5000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), ClickAndBuy, Click2Pay, PaySafeCard, UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 6 / 10

Mouse Club casino use Microgaming, Sheriff and IGT software for their instant play casino. Check out our Microgaming Software Review.

Game selections are as follows;

Instant

Table Games – 23

Slots – 105

Live – 1

Customer Service | 0 / 10

Email Testing Record

December 2016 - No Response
November 2014 - 4 minutes
June 2014 - 2 minutes
December 2013 - No Response

Licensing | 8 / 10

MouseClub hold the following gambling licenses :

Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Mouse Club casino – USA

Contact Information;

Email :	[email protected]
Phone :	UK 0844 567 6148
	International +44 844 567 6148

Restricted Countries

Players from United States NOT accepted.

Mouse Club does not accept players from the following countries: United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

Mouse Club casino publish the RTP ranges for their IGT slots games.

Comp Points

Mouse Club casino do not offer a comp point program.

Closing Thoughts

With a group of small White Label casinos like the Plus 5 network runs, which pop-up and go out of business frequently and instances of non-responsiveness, there's nothing about this group that we feel comfortable with.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.