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3.10

Mouse Club Status: Not Recommended

Mouse Club Casino

Overview

Review last updated – July 2017

As part of the Plus Five gaming group, Mouse Club have management that have been unresponsive to player complaints.

Trustworthiness

 - 3 / 10

Mouse Club casino are part of the Plus 5 gaming group. Due to this group's Not Recommended status we did not feel it was appropriate to send a review to play with any of their casinos.

The Plus 5 group of casinos have been unresponsive to player complaints posted at this site. As such we have marked all Plus 5 casinos as Not Recommended unless they give written assurance that they will discuss complaints.

Payout Speed: 5 days

 - 5 / 10

Due to their Not Recommended status we did not feel it appropriate to ask a review to play with Mouse Club. The Mouse Club website does not provide any information on withdrawal times. As they do not accept US players we will assume these to be 5 days for ewallets.

Minimum withdrawal – £20.

Maximum withdrawal – €1000/week and €5000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), ClickAndBuy, Click2Pay, PaySafeCard, UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

Mouse Club casino use Microgaming, Sheriff and IGT software for their instant play casino. Check out our Microgaming Software Review.

Game selections are as follows;

Instant

Table Games – 23

Slots – 105

Live – 1

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No Response
  • November 2014 - 4 minutes
  • June 2014 - 2 minutes
  • December 2013 - No Response

Licensing

 - 8 / 10

MouseClub hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Mouse Club casino – USA

Contact Information;

Email : support@mouseclubcasino.com
Phone : UK 0844 567 6148
International +44 844 567 6148

Restricted Countries

Mouse Club does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Mouse Club casino publish the RTP ranges for their IGT slots games.

Comp Points

Mouse Club casino do not offer a comp point program.

Closing Thoughts

With a group of small White Label casinos like the Plus 5 network runs, which pop-up and go out of business frequently and instances of non-responsiveness, there's nothing about this group that we feel comfortable with.

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