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5

MyCasino.io Status: Not Recommended

Ownership:
iTains N.V.

MyCasino.io Casino

Overview

Review last updated – September 2017.

MyCasino.io are part of the iTains N.V. Group. They are licensed by Curacao eGaming, one of the weaker Curacao Master License holders that is rarely useful or responsive to player complaints. Their website uses a grey and purple colour theme and has a 1930’s style gangster theme.

Trustworthiness

 - 1 / 10

The iTains group appear to have engaged in highly questionable behaviour, dropping the player's maximum allowed bet to an unfeasible low level to meet the required wagering requirements. They subsequently directed the player to contact their regulator who were responsive in a very basic form but made no reasonable efforts to independently review the situation or assist the player.

When we approached them about the same complaint the only response they offered was to once again direct the player to their regulator.

MyCasino.io carry a maximum allowed withdrawal of €5000/week but do not exclude progressive jackpots from this term. This means that based on some of the progressive jackpots offered at the time of writing this review it would take over 21 years to receive full payment.

For references see iTain N.V. Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 5 / 10
100% up to €100
Max Bonus 100
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 50xb
Country/Regional Restrictions: Armenia, France, Great Britain, the Netherlands, Russia and United States
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€5.34
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
n/a

Payout Speed: 24h

 - 10 / 10

MyCasino.io stated on their site that they pay ewallets within 24 hours.

Minimum withdrawal - No information provided.

Maximum withdrawal - €5000/week.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bank Transfer, EcoCard, AstroPay, PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

MyCasino.io casino use Play N Go, Net Entertainment, iSoftBet, GamesOS and NetGame Gaming software for their instant play casino.

Game selections are as follows;

Instant

Table Games – 62

Slots – 700

Video Poker – 26

Jackpots - 22

Live - 12

Customer Service

 - 10 / 10

Email Testing Record

  • August 2017 - 57 minutes.

Licensing

 - 2 / 10

MyCasino.io hold the following gambling licenses :

  • Curacao eGaming - MyCasino.io are licensed by the Curacao eGaming Master License holder. Our experience of dealing with this Master License holder is they are typically non-responsive to player complaints and where we have seen them respond their approach is minimalist and offers no real support to players. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with MyCasino.io - Netherlands, South Africa, United Kingdom, United States of America and other U.S. territories

Contact Details;

Affiliate Program - MyCasino.io Affiliates

Restricted Countries

MyCasino.io does not accept players from the following countries: EU, South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

MyCasino.io do not publish the RTP or House Edge figures for their slots games.

Comp Points

MyCasino.io do offer a comp point program, but do not give enough information about accrual and redemption rates to compare it with other programs.

Closing Thoughts

Having seen both the responses given to a player when dealing with a complaint and the responses they gave to their regulator we're entirely unhappy with the professionalism shown by the iTains N.V. group. That they then flatly refused to discuss the complaint with us just reinforces this poor opinion.

Associated Casinos

There are no associated casinos to display.

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Promotional Terms & Conditions

100% up to €100
Max Bonus 100
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 50xb

This promotion is only available to new players and only once they've made their first deposit.

The MyCasino.io Welcome bonus currently consists of a bonus of 100% up to €100.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet with this bonus is 5 credits.

The maximum allowed win with this bonus is €2500.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Armenia, France, Great Britain, the Netherlands, Russia and United States

Game Restrictions:

  • Netent: Aliens, Big Bang, Blood suckers, Champion of the Track, Dead or Alive, Devils Delight, Eggomatic, King of Slots, Kings of Chicago, Lucky Angler, Muse: Wild Inspiration, Robin Hood, Secret of Atlantis, Secret of the Stones, Simsalabim, When Pigs Fly!, Wish Master, Table games, Jackpot games, Video poker games, Scratch games
  • Playngo: 5x Magic, Beat Me, Energoonz, Eye of the kraken, Fire Joker, Gemix, Golden ticket, Gunslinger, Holeinone, Mystery Joker, Pearls of india, Pimped, Rage to riches, Royal Masquerade, Tower quest, Wizard of gems, Table games, Jackpot games, Video poker games, Scratch games
  • Microgaming: Castle Builder, Forsaken Kingdom, Four by Four, Game Of Thrones 15 Lines, Game Of Thrones 243 Ways, Hexaline, Immortal Romance, Mega Moolah, Mega Moolah Isis, Peek-A-Bo, Ragnarok, Scrooge, Thunderstruck, Thunderstruck II, Tomb Raider, Tomb Raider II, Table games, Jackpot games, Video poker games, Scratch games
  • Gameart: Venetia, Lady Luck, Wolf Quest, Dancing Lion, Phoenix Princess, Fortune Panda, Magic Unicorn, Power Dragon, Jumpin Pot, Kitty Twins, Tesla, DaVinci Codex, Table games, Jackpot games, Video poker games, Scratch games
  • NYX: 1429 Uncharted Seas, Joker Jester, Jackpot Jester 50000, Jackpot Jester Wild Nudge, Table games, Jackpot games, Video poker games, Scratch games
  • Game OS: Freaky Wild West Jackpot, Fruit Salad Jackpot, Freaky Fruits, House of Scare, Table games, Jackpot games, Video poker games, Scratch games
  • iSoftbet: Table games, Jackpot games, Video poker games, Scratch games

 

 

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