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7.85

Paddy Power Status: Not Recommended

Paddy Power Casino

Overview

Review last updated – June 2017

Paddy Power is the biggest bookmaker in Ireland. Formed in 1988 when 3 Irish bookmakers merged, Paddy Power now own over 200 stores across the UK and Ireland and have a yearly revenue in excess of €200 million.

In late 2015 Paddy Power merged with Betfair.

Trustworthiness

 - 3 / 10

Four of the reviewers who work regularly for this site have held accounts with Paddy Power Casino for a year or more. All report very positive experiences.

It should be noted in this review that while Paddy Power are a very large and well-funded group, they have a history of management policies that boarder on unprofessional. To be clearer, they have on several occasions offered bets that could be construed as ethically bankrupts – such as a bet on when Polar Bears will go extinct and another that is widely viewed as a bet on whether US President Barak Obama will be assassinated.

In early 2015 this form was continued when they made tasteless tweets referencing the death of Eric Garner and other African Americans in police custody.

Alongside this, in quite a high profile case stemming from Shane Lowry’s 2009 victory at the Irish Open, Paddy Power refused to pay out on 3000:1 odds that they’d initially offered saying that they’d reached an agreement with the players involved. The nature of this agreement seems to have been very one sided with a lot of pressure supposedly having been exerted on said players.

In the last two years there have been a couple of concerning incidents involving Paddy Power. The first relates to a tournament where they changed the terms of the promotion then retroactively applied the rules. It's one thing to change the terms and conditions from the point of change forward, but when you retroactively change the rules - due to your mistake - players who would not have played in the promotions if the new rules had been there from the start are left with no recourse.

Betfair casino are one of the largest online casinos currently in operation, but ran into substantial issues due to a very poorly designed promotion in 2010.

The Happy Hour promotion offered players the opportunity to claim an unlimited number of 50% up to £100 bonuses with a 10xbonus wagering requirement during a 4 hour period one Saturday during November. This bonus was massively over generous and gave even unskilled slots players who did not play substantially more than the wagering requirement a sizable edge over the casino.

Unsurprisingly, Betfair lost a hefty amount of money before they realised their mistake. Rather than paying players who had legitimately won on this promotion, Betfair chose to rectify their mistake by locking the accounts of players who participated in the Happy Hour promotions and confiscate winnings from players. There are also reports that they redeposited funds from players eWallet accounts to their Betfair accounts then confiscated their winnings and even one account that suggested that withdrawn funds have been taken out of a player's bank account without permission.

Alongside this, Betfair made clear that they were not interested in discussing any player complaints related to this incident with any 3rd party mediation services and became uncommunicative with affected players.

For references see Paddy Power Player Issues

Bonuses

 - 8 / 10
100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet 30%xb
Type Cashable
Wagering 20x(d+b)
£10 No Deposit Bonus
Bonus Value 10
Max Bet 30%xb
Max Win 25
Wagering 40xb
Deposit Method Restrictions: Only available for Credit/Debit Card deposits.
Country/Regional Restrictions: Only available to UK and Ireland
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
£11.15
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Banking options available - Credit and Debit cards, Paypal, Moneybookers (currently being rebranded to ‘Skrill’), Neteller, UKash, PaySafeCard, Bank Transfers and Cheques

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 9 / 10

Paddy Power Casino use Playtech software for both their download and instant play casinos and WagerWorks software in the ‘Games’ section of their site. Check out our Playtech Software Review and WagerWorks Software Review.

Game selections are as follows;

Download

Instant

Table Games – 33

Table Games – 53

Slots – 100

Slots – 241

Video Poker – 12

Video Poker – 23

Live – 0

Live –3

Jackpots – 46

Jackpots - 40

Customer Service

 - 10 / 10

All our reviewers report very positive experiences with Paddy Power customer services.

Email Testing Record

  • December 2016 - 6 hours 7 minutes
  • June 2015 - 18 minutes
  • November 2014 - 11 hours 26 minutes
  • June 2014 - 1 hour 27 minutes
  • December 2013 - 34 minutes
  • June 2013 - 16 minutes
  • January 2013 - 1st email - 4 hours 47 minutes

Licensing

 - 10 / 10

PaddyPower hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. PaddyPower currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Isle of Man Gambling Supervision Commission - The IoMGSC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

The following countries are allowed to play with Paddy Power - Ireland, United Kingdom, Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antarctica, Antigua And Barbuda, Argentina, Armenia, Austria, Azerbaijan, Bangladesh, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, China (Hong Kong S.A.R.), Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic of the Congo, Cook Islands, Costa Rica, Cote D'Ivoire (Ivory Coast), Croatia (Hrvatska), Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Islas Malvinas), Faroe Islands, Fiji Islands, Finland, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey - Channel Islands, Guinea, Guinea-Bissau, Guyana, Haiti, Heard and McDonald Islands, Honduras, Hungary, Iceland, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey Islands, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Korea – North, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Former Yugoslav Republic of Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Palau, Panama, Papua new Guinea, Paraguay, Peru, Philippines, Pitcairn Island, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saint Barthelemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent And The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia And The South, Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Svalbard And Jan Mayen Islands, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad And Tobago, Turks And Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City State (Holy See), Venezuela, Vietnam, Virgin Islands (British), Wallis And Futuna Islands, Western Sahara, Yemen, Zambia, Zimbabwe

Contact Details;

Email : support@paddypowercasino.com
Phone : Ireland 1800 924 406
UK 0800 028 2497
ROW 00 353 1 488 1750
Fax : 00 353 1 6864985
Address : Paddy Power Gaming
Support Dept.
Airton House
Airton Road
Tallaght
Dublin 24

Affiliate Program - Paddy Power Partners.

Restricted Countries

Paddy Power does not accept players from the following countries: American Samoa, Aruba, Australia, Bahamas, Bahrain, Barbados, Belarus, British Antarctic Territory, British Virgin Islands, Canton and Enderbury Islands, Djibouti, Dronning Maud Land, East Germany, Heard Island and McDonald Islands, Hong Kong SAR China, Johnston Island, Metropolitan France, Midway Islands, EU, EU, Neutral Zone, Nigeria, North Vietnam, Pacific Islands Trust Territory, Pakistan, Palestinian Territories, São Tomé and Príncipe, Tunisia, Turkey, Turkmenistan, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Union of Soviet Socialist Republics, United States, Unknown or Invalid Region, Wake Island, Åland Islands.

Slots RTP

PaddyPower casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Paddy Power Casino offer the standard Playtech comp point program, that being 1 comp point earned for every £10 wagered and 100 comp points = £1. Alongside this they improve the redemption rate as you move up the VIP ladder. This puts their comp point program above average for the industry.

Closing Thoughts

Paddy Power have time and time again pushed over the line of what we view to be acceptable practices for advertising. Many people could find their approach offensive and we're not happy to be associated with that.

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Promotional Terms & Conditions

100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet 30%xb
Type Cashable
Wagering 20x(d+b)
£10 No Deposit Bonus
Bonus Value 10
Max Bet 30%xb
Max Win 25
Wagering 40xb

This promotion is only available to new players and only once they've made their first deposit.

The Paddy Power Welcome bonus currently consists of a £10 No Deposit Bonus plus a bonus of 100% up to £200.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 20x(deposit+bonus) for the deposit bonus and the No Deposit Bonus has a wagering requirement of 40xbonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is 30% of the value of the bonus on any single round of play.

There is no maximum win on the deposit bonus and the No Deposit Bonus has a maximum allowed win of £25.

The deposit bonus is cashable. The No Deposit Bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Only players depositing via Credit or Debit card are eligible to receive this bonus.

Only players from the UK and Ireland are eligible to receive this bonus.

Game Weightings:

  • Slots (Excluding double options) 100%
  • Roulette (All varieties excluding Zero Roulette, 3D Roulette and Multi Wheel Roulette) 25%
  • Card Games (All varieties excluding Red Dog, Casino Hold'Em, Casino War, Wild Vikings and Baccarat 20%
  • Sic Bo 20%
  • Blackjack (All varieties excluding Pontoon, Blackjack Surrender, Blackjack Switch, Zero Blackjack and Stravaganza 10%
  • Video Poker (All varieties) 10%
  • Craps 5%
  • Pontoon, Blackjack Switch, Red Dog, Casino War, Casino Hold'Em, Wild Vikings and Stravaganza 5%
  • Zero Games, Blackjack Surrender, Baccarat, all double options on slots and any other unlisted game 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

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