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– ThePOGG.com can issue legally binding rulings on player complaints under the MGA license.

– No player complaints requiring operator intervention received so far!

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Withdrawals take over 24 hours.

– Low value registration incentives.

Pelataan Casino Review

Review last updated - January 2021.

OVERVIEW | 5.92/10

Pelataan Casino runs on the White Hat Gaming Platform. Pelataan Casino is dual licensed: in Malta by the  MGA and in Great Britain by the UKGC they use ThePogg as their ADR for non UK customers and eCogra for UK customers. They provide a range of games from: NetEnt, Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Merkur, Lightning Box, Just for the Win, Genesis, Foxium, Big Time Gaming, Microgaming, Aristocrat, Leander Gaming and NYX. Their site has a simple design based around a colour palette of mid blue and white - their logo is their name in mid blue, lower case letters.

TRUSTWORTHINESS | 5/10

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Pelataan Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

While we have a great degree of confidence in the white label license holder that represent The Grand Ivy Casino - White Hat Gaming - unfortunately our direct interactions with the owners of this property have on multiple occasions left us with the impression that this group are not always transparent with their intent/actions and dissatisfied with the manner in which this business is managed. As to date these issues have not impacted players, we have decided to provide this group an opportunity rebuild trust. As such, assuming that there are no further issues this group's Trustworthiness stat will increase by one point for every 6 months without further issues.

BONUSES | 0 / 10

Pelataan Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 48-72 hours | 8 / 10

The Pelataan Casino website ststes that it takes up to 48 hrs to accept a withdrawal - it does not state how long it takes to process a withdrawal once it has been accepted and therefore, we have assumed another 24 hours.

Maximum Withdrawal - €5,000 per week.

Minimum Withdrawal - €20

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

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Software | 10 / 10

Pelataan Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 79

Slots – 515

Video Poker – 10

Jackpot - 29

Live - 14

Customer Service | 9 / 10

Email Testing Record

  • January 2021 - 7 hours 59 minutes.
  • June 2020 - won't answer without an account.

Licensing | 10 / 10

Pelataan Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Pelataan currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Pelataan Casino for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Pelataan does not accept players from the following countries: Australia, Netherlands, South Africa, Sweden, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Contact Information:

Email : [email protected]
Live Chat: Available on casino website 24/7.

Slots RTP

Pelataan Casino provide the RTPs for all of their slots games.

Comp Points

Pelataan provide an 8 level loyalty program - further details can be found on site.

Closing Thoughts

The casinos operating on the Imperium Network Solutions platform have built a stellar reputation due to their fair approach to the player/operator relationship and experienced team. We hope going forward that the Ivy Affiliates properties will demonstrate the same commitment to integrity.

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