Planet Kings Casino

Due to our experiences trying to mediate a dispute with group, the nature of the issue and the numerous other occurrences of similar issue we found reported across the web, we did not feel comfortable sending a reviewer to Planet Kings casino.

A large proportion of the casinos that use Rival software are owned and operated by the Bonne Chance group, the same group that owns and operates Rival software. The centralized support and payment processing services that Bonne Chance provide for all of their casino had developed a substantially negative reputation due to excessive player payment problems and a lack of transparency when it comes to player disputes. Rival have even gone so far as to threaten CasinoMeister with legal action over a thread on the site's message boards, a threat that they later withdrew.

Rival are secretive about the ownership of the various casinos that use their software, but it seems likely that Planet Kings are operated by Bonne Chance.

We can find no evidence what-so-ever to support these claims.

For references see Bonne Chance Group Player/Affiliate Issues

Planet Kings casino restrict the maximum withdrawal for their progressive jackpots.

We have not tested the withdrawal times at Planet Kings casino. There website states that they "aim" to process withdrawals in three business days of less, but given that this is only an aim and the experiences of the various players with issue, we're going to consider this to be 1+ week.

Minimum Withdrawal - $/£/€ 25, MXN35

Max Withdrawal - US$ 1,000 per week and US$4,000 per month

Banking Options Available - UseMyBank, Credit/Debit cards, Neteller, Skrill (MoneyBookers), Click2Pay, EcoCard, UKash

Planet King use Rival software for their download casino. Check out our Rival Software Review.

Game selections are as follows;

Our reviewer report positive experiences with Planet Kings casino customer services.

Email Testing Record

• June 2014 - No Response
• December 2013 - 3 days 15 hours 23 minutes
• July 2013 - No Response

PlanetKings hold the following gambling licenses :

• Curacao eGaming - PlanetKings are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Planet Kings casino; Afghanistan, Antigua and Barbuda, Belarus, Bulgaria, Burma, Canada, China, Cuba, Cyprus, Democratic Republic of Congo, Estonia, and its territories, Hong Kong, Iran, Iraq, Israel, Ivory Coast, Kahnawake, Latvia, Lebanon, Liberia, Libya, Macau, Netherlands Antilles or Curacao, North Korea, Republic of Serbia, Somalia, Sudan, Syria, the Philippines, Turkey, the United States of America and any U.S. territories, possessions and commonwealths (including American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands), and Zimbabwe

Contact Details;

Players from United Kingdom accepted.

Planet Kings does not accept players from the following countries: Afghanistan, Asia, American Samoa, Oceania, Antigua and Barbuda, Belarus, Bulgaria, Canada, China, Congo, The Democratic Republic of The Congo, Cuba, Cyprus, Estonia, Guam, Hong Kong, Iran, Iraq, Israel, Democratic People's Republic of Korea, Latvia, Lebanon, Liberia, Libya, Macao, Netherlands Antilles, Philippines, Puerto Rico, Serbia, Somalia, Sudan, Syrian Arab Republic, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Zimbabwe.

Planet King do publish the Return to Player (RTP)/house edge figures for all of their slots games.

Planet King casino do not appear to offer any form of comp point program.

Putting aside the failure to engage when we took a player complaint to Planet King casino, this is a Rival casino. Rival as a software provider have historically has a high instance of venues claiming "new management" to try and outrun a negative reputation. The possibility that financial transaction information has been lost during a 'rebranding' happened is very worrying. Using their mistake to justify not paying players is downright dangerous to a player's financial health.

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