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6.95

Play Hippo Status: Not Recommended

Play Hippo Casino

Overview

Review last updated – July 2017

A new Net Entertainment casino that have bolstered their game selection with Betsoft and Microgaming, Play Hippo are competing in a very tough market.

Trustworthiness

 - 3 / 10

Only one of the six reviews who work regularly for this site holds an account with Play Hippo and that was opened for testing purposes. They report positive experiences.

Our October 2016 re-review highlighted a couple of player complaints against PlayHippo that never received a response.

PlayHippo Casino run on the EveryMatrix platform. EveryMatrix manage complaints for their clients and have been unwilling to discuss complaints with this service.

For references see Play Hippo Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Play Hippo casino's terms and conditions here. Due to changes to the Play Hippo website we can no longer monitor their terms and conditions.

Bonuses

 - 7 / 10
100% up to €150
Max Bonus 150
Min Deposit 10
Max Bet 4
Type Cashable
Wagering 35xb
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€12.33
Bonus Value
low roller
high
mid roller
mid
high roller
mid
superhigh roller
n/a

Payout Speed: 24h

 - 10 / 10

Our review reports Neteller withdrawals paid within 24 hours.

Minimum withdrawal – €10.

Maximum withdrawal – €5000/day.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, EntroPay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Play Hippo casino use Net Entertainment, Microgaming and BetSoft for their instant casino. Check out our Net Entertainment Software Review, Microgaming Software Review and BetSoft Software Review.

Game selection is as follows;

Instant

Table Games – 71

Slots – 350

Video Poker – 39

Jackpot – 38

Customer Service

 - 10 / 10

Email Testing Record

  • November 2016 - 7 hours 17 minutes
  • June 2015 - 1 hour 21 minutes
  • November 2014 - 22 minutes
  • June 2014 - 44 minutes
  • December 2013 - 14 minutes
  • August 2013 - 37 minutes

Licensing

 - 10 / 10

PlayHippo hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. PlayHippo currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Play Hippo casino – South Africa, USA

Contact Information;

Email : support@playhippo.com

Affiliate Program - PlayHippo Affiliates.

Restricted Countries

Play Hippo does not accept players from the following countries: South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Play Hippo casino publish the RTP/house edge figures for their Net Entertainment slots games.

Comp Points

While playing at Play Hippo you will earn comp points a differing rates depending on which game you choose to play as follows;

  • Most Slots games - 1 point for every €5 wagered
  • Most Table games - 1 point for every €20 wagered
  • Most Blackjack and Roulette - 1 point for every €100 wagered

You can redeem comp points at a rate of 200 comp points for €2.

This system is twice as good for slots players as the standard Playtech comp point program and worse for all other games.

Closing Thoughts

PlayHippo are effectively let down by their white label provider. While complaints levels against this group are relatively low, when complaints do come in that require EveryMatrix input we get a dead line with nothing coming back. As such we can't recommend any operator running on this platform.

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Promotional Terms & Conditions

100% up to €150
Max Bonus 150
Min Deposit 10
Max Bet 4
Type Cashable
Wagering 35xb

This promotion is only available to new players and only once they've made their first deposit.

The Play Hippo Welcome bonus currently consists of a bonus of 100% up to €150.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is €4 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Game Weightings:

  • Every game weighted individually - see PlayHippo website for more information

 

 

 

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