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3.30

Play2Win: Blacklisted

Top Casinos: United Kingdom

Play2Win Casino

Players from United Kingdom are welcome at Play2Win casino.

Overview

Review last updated – July 2017

Play2Win are part of the BestPay Partners group, a group of casinos that utilise Rival software.

Trustworthiness

 - 0 / 10

The Cyberrock Entertainment group encompass a large number of Rival casinos that have been bought up from their original owners.

Rival has a history of issues and have failed to explain why they shared a Google Analytics code with a company, CertainKey, that were supposedly doing independent game testing for them.

The Cyberrock Entertainment group has been repeatedly linked to Rom

The Cyberrock Entertainment group of casinos are subject to a warning for various player issues at CasinoMeister and have been non-responsive to player complaints at various mediation portals.

The Cyberrock Entertainment casinos have been repeatedly associated with Rome casino - a defunct casino with a very poor reputation - via players reporting payments turning up in statements from "www.romecasino.com".

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open). The BestPay Partners group failed to take appropriate action to deal with this issue.

In the first half of 2015 a complaint on Ask Gamblers saw a player suggesting that the terms and conditions of the promotion they played were changed AFTER they won to justify non-payment. Having looked at our terms monitoring service, if the information provided by the player regarding the dates they played is accurate then the rules were indeed changed after the date of play.

The BestPay Partners group - the central subset of the Cyberrock Entertainment group - have reportedly detagged affiliate referrals.

During September 2017 links came to light connecting the Real Vegas Group and Cyberrock Entertainment N.V. We consider it highly likely that these groups are managed by the same people.

For references see Cyberrock Entertainment NV Group Player Issues

You can see the latest updates to Play2Win's terms and conditions here.

Bonuses

 - 5 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

300% up to £1665.

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account

Wagering Requirements;

  • Slots - 46.7xbonus

Adjustments to ratings;

  • Restricted Games (-1) - Not allowed to play any of the following; Baccarat, Blackjack, Caribbean Stud, Craps, Double Up, Let It Ride, PaiGow, Red Dog, Roulette, Progressive Slots, 3 Card Poker, War

Game Weightings (already account for in Wagering Requirements)



Notes



Payout Speed: 3 days

 - 8 / 10

Our reviewer reports withdrawals paid within 3 days.

Minimum Withdrawal - £50

Max Withdrawal - £2000. Sums larger than £2000 will be paid in instalments of £2000 every 2 weeks

Banking Options Available - Credit/Debit cards, Neteller, Skrill (MoneyBookers), Click2Pay, EcoCard, UKash and PaySafeCard

CLICK HERE TO JOIN NETELLER

Software

 - 3 / 10

Play2Win use Rival software for their download casino. Check out our Rival Software Review.

Game selections are as follows;

Download

Instant

Table Games – 12

Table Games – 8

Slots – 95

Slots – 100

Video Poker – 7

Video Poker – 7

Jackpot - 4

Jackpot - 4

Customer Service

 - 0 / 10

Our reviewer report positive experiences with Play2Win casino customer services.

Email Testing Record

  • July 2017 - No Response
  • November 2016 - No answer
  • June 2015 - No Response
  • November 2014 - No Response
  • June 2014 - 3 days 21 hours 58 minutes
  • December 2013 - 2 hours 30 minutes
  • June 2013 - No Response
  • January 2013 - 1st email - 3 hours 4 minutes

Licensing

 - 2 / 10

Play2Win hold the following gambling licenses :

  • Curacao eGaming - Play2Win casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Play2Win casino; Canada

Contact Details;

Email : [email protected]
[email protected]
[email protected]
Phone : +33 977 195 322 (France)
+1 702 997 3016 (International)
+34 912 901 420 (Spain)
+ 49 89 2351 4722 (Germany)
+ 1 855 558 1717 (USA)

Affiliate Program - BestPay Partners.

Restricted Countries

Players from United Kingdom accepted.

Play2Win does not accept players from the following countries:American Samoa, Canada, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States, Unknown or Invalid Region.

Contact

Slots RTP

Play2Win do publish the Return to Player (RTP)/house edge figures for all of their slots games.

Comp Points

Play2Win do run a comp point program wherein you receive comp points for every wager you make and 1000 comp points can be converted to £1. Unfortunately they don’t state how much you have to wager to receive 1 comp point or whether the accrual rates differ between games.

Closing Thoughts

The group behind Play2Win aren't willing to make the changes necessary to gain positive placement on this site and appear not to be willing to discuss complaints unless we say nice things about them in the review. That's a major conflict of interests.

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.