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5.45

PlayFrank Status: Not Recommended

PlayFrank Casino

Overview

Review last updated – July 2017.

PlayFrank Casino are part of the Trusted Media International N.V. group and they are sister casino to Florijn. They are licensed and regulated by the CyberLuck division of Curacao eGaming.   The casino offers a range of games by software providers: BetSoftNet Entertainment, NYX Gaming, GamesOS, Evolution Gaming, Endorphina, Play ‘n Go and GameArt.  The site design is bright and bold with a black, grey, green and white colour scheme- the background is ombre grey moving to green at the outer edges.

Trustworthiness

 - 3 / 10

Since PlayFrank Casino do not hold a UKGC license we cannot send a reviewer to test its site.

(-2) Dormancy - PlayFrank Casino state as Article 11, Item 8: "Player is aware and agrees that PlayFrank Casino may stop all available funds for withdrawals if the player account has been inactive for a year or no bets were placed during a year. This condition also applies to winnings of the progressive jackpots. This condition is not in conjunction with any other provision of these terms and conditions." Inactivity should never be used to seize balances - charging a nominal monthly fee to maintain inactive accounts is acceptable - seizing entire balances is inexcusable.

(-1) Vague/Awkward Terms - Not listing maximum withdrawals and citing that they can be changed and that customers must contact customer support for current limits isn't acceptable.

Play Frank Casino run on the EveryMatrix platform. EveryMatrix manage complaints for their clients and have been unwilling to discuss complaints with this service.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 6 / 10
100% up to €200
Max Bonus 200
Min Deposit 20
Max Bet 5/5%
Type Cashable
Wagering 30x(d+b)
100 complimentary spins on Starburst
# of Spins 100
Spin Value 0.10
Max Bet 5/5%
Max Win NA
Wagering 40xw
Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions: Lithuania, Belarus, Latvia, Czech Republic, Bulgaria, Hungary, Ukraine, Slovakia, Latvia Poland, Bosnia and Herzegovina, Croatia, Estonia, Lithuania, Romania, Russia, Greece, France, Italy, Spain, Portugal, Turkey, Republic of Moldova, Malaysia, Georgia, Philippines, Kazakhstan, Vietnam, Thailand, Indonesia, Pakistan, India, Nigeria, Bangladesh, Mongolia and Ukraine, USA and China
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€8.34
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
mid

Payout Speed: 24 hours

 - 10 / 10

Since they do not hold a UKGC license we cannot send a reviewer to sign-up at this venue but customer support assures us that withdrawals take 24 hours.

Minimum Withdrawal - €20.

Maximum Withdrawal - Not listed. Terms and Conditions state that maximum withdrawals change and for current limits customers should contact customer support.

Banking options available - Credit/Debit cards, Moneybookers (Skrill), Giropay, Sofort, Ukash, Mistercash and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 9 / 10

PlayFrank use Net Entertainment software for their instant play casino games and also games from: BetSoft, NYX Gaming, Games OS, Evolution Gaming, Endorphina, Play 'n Go and GameArt. Check out our Net Entertainment Software Review.

Game selections are as follows:

Instant

Table Games – 50

Slots – 392

Video Poker – 14

Live - 22

Jackpot - 41

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 17 hours 48 minutes
  • November 2015 - 15 hours;

Licensing

 - 2 / 10

Play Frank Casino hold the following gambling licenses :

  • Curacao eGaming - Play Frank Casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Play Frank Casino: American Samoa, France, Guam, Israel, Malta, Northern Mariana Islands, Spain, Turkey, United Kingdom, United States and its territories .

Contact Information:

Email : support@playfrank.com
Live Support: casino website.
Address : Trusted Media International
Van Engelenweg 23
Curacao

Affiliate Program - Cash Affiliate Partners.

Restricted Countries

PlayFrank does not accept players from the following countries: American Samoa, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guam, Israel, Malta, Northern Mariana Islands, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

PlayFrank Casino do not appear to provide the RTPs for their slots.

Comp Points

PlayFrank Casino do not have a comp points system for players.

Closing Thoughts

PlayFrank Casino have a huge range of games but concerns over their dormancy clause (see main body of the review) mean that they find themselves Not recommended at ThePOGG. Unfortunately their maximum win for the welcome Bonus being 1x the initial customer deposit devalues the bonus they offer too. Be aware that areas of the website direct customers to the FAQ section for further information but this section does not actually exist. Customer support assured our reviewer that this section is currently unavailable but that they are working on this issue. Be aware that this operator does not clearly state maximum withdrawal limits - they ask players to contact customer support for current limits and this does not inspire players with confidence that they are being treated fairly.

Not for you?

Check out the very best!
Deposit Guarantee Casinos

Not for you?

Check out the very best!
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Promotional Terms & Conditions

100% up to €200
Max Bonus 200
Min Deposit 20
Max Bet 5/5%
Type Cashable
Wagering 30x(d+b)
100 complimentary spins on Starburst
# of Spins 100
Spin Value 0.10
Max Bet 5/5%
Max Win NA
Wagering 40xw

This promotion is only available to new players and only once they've made their first deposit.

The PlayFrank Welcome bonus currently consists of a bonus of 100% up to €200 plus 100 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and the complimentary spins have a wagering requirement of 40xwinnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is 5% of your deposited amount or €5, whichever is larger, on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players depositing via Neteller or Skrill are not eligible for this bonus.

Players from the following countries are not eligible to receive this bonus - Lithuania, Belarus, Latvia, Czech Republic, Bulgaria, Hungary, Ukraine, Slovakia, Latvia Poland, Bosnia and Herzegovina, Croatia, Estonia, Lithuania, Romania, Russia, Greece, France, Italy, Spain, Portugal, Turkey, Republic of Moldova, Malaysia, Georgia, Philippines, Kazakhstan, Vietnam, Thailand, Indonesia, Pakistan, India, Nigeria, Bangladesh, Mongolia and Ukraine, USA and China

Game Weightings:

  • Video Slots - 100%*
  • All games under the "classic slots"- 50%*
  • All Tables games, Video Poker, Other games, Jackpot Games and Live Casino - 0%
  • Kings of Chicago, Devil's Delight™, Champion of the Track, Robin Hood, Tower Quest, Scrooge, Castle Builder - 0%

 

 

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