PlayFrank Casino

PlayFrank Casino run on the EveryMatrix platform. We have a positive working relationship with the EveryMatrix platform and while there have been some historic complaint issues with some of their properties, we are now confident that we can resolve any issues that come up with their operators.

The PlayFrank website states that they pay Neteller withdrawals within 24 hours.

Minimum Withdrawal - €20.

Maximum Withdrawal - Not listed. Terms and Conditions state that maximum withdrawals change and for current limits customers should contact customer support.

Banking options available - Credit/Debit cards, Moneybookers (Skrill), Neteller, Trustly, ecoPayz, Moneta.ru, Speedcard Direct, Webmoney and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

PlayFrank use Net Entertainment software for their instant play casino games and also games from: BetSoft, NYX Gaming, Evolution Gaming, Endorphina, Play 'n Go. Check out our Net Entertainment Software Review.

Game selections are as follows:

Email Testing Record

• June 2020 - No response.
• September 2019 - 6 minutes.
• May 2019 - 14 minutes.
• November 2018 - 13 minutes
• December 2016 - 17 hours 48 minutes
• November 2015 - 15 hours;

PlayFrank Casino hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. PlayFrankCasino currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom NOT accepted.

PlayFrank does not accept players from the following countries: American Samoa, Oceania, Armenia, Australia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, China, Comoros, Croatia, Czech Republic, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Greece, Guadeloupe, Guam, Hungary, India, Indonesia, Iran, Ireland, Italy, Democratic People's Republic of Korea, Latvia, Lebanon, Lithuania, Malta, Martinique, Mauritius, Mayotte, Moldova, Netherlands, Netherlands Antilles, New Caledonia, Northern Mariana Islands, Pakistan, Poland, Portugal, Reunion, Romania, Russian Federation, Saint Pierre and Miquelon, Slovakia, South Africa, Spain, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact Information:

PlayFrank Casino do not appear to provide the RTPs for their slots.

PlayFrank Casino do not have a comp points system for players.

The recently cooperative approach of the EveryMatrix team means that we can once again help players who experience problems with this platform's operators. This is a really positive development and we are looking forward to expanding on this relationship in the coming years.