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– ThePOGG.com can issue legally binding rulings on player complaints under the MGA license.

– No player complaints requiring operator intervention received so far!

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

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– Long delays on payment of withdrawals.

– Low value registration incentives.

Playigo Casino Review

Review last updated - January 2021.

OVERVIEW | 5.32/10

Playigo Casino run on the Cyberplay Management LTD platform and it is licensed by Malta Gaming Authority. They provide a range of games from NetEnt, PlaynGo, Yggdrasil Gaming, Microgaming and Quickspin. Their site features a  colour theme of: grey, yellow and white and their logo is their name in an array of colours.

TRUSTWORTHINESS | 6/10

Playigo Casino are operated by Cyberplay Management Limited. As all properties owned by this company share the same affiliate program as all the properties owned by Atlantic Management B.V. in our opinion it is reasonable to conclude that these groups are likely being operated by the same people. Atlantic Management B.V. hold Not Recommended status due to the predatory practices we have encountered while managing complaints. Specifically this group have enforced a 24 hour bonus expiration on a winning player without having any such term included in their conditions.

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for PlayiGo Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

The Cyberplay Management properties have been non-responsive to player complaints submitted to this service however these pre-date the ADR agreement. On this basis these properties will start off at a Trustworthiness of 6 which will increase by one point for each 6 months that pass without further unresolved issues.

For references see Atlantic Management BV Group Player Issues

BONUSES | 0 / 10

Playigo Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 7 days | 3 / 10

The Playigo Casino website states that withdrawals are paid within 5 business days.

Minimum Withdrawal - €20

Maximum Withdrawal - €3000/day, €10000/week, €30000/month.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Playigo Casino use NetEnt, PlaynGo, Yggdrasil Gaming, Microgaming and Quickspin.

Game selections are as follows:

Instant

Live Games – 179

Slots – 3600

Video Poker – 67

Customer Service | 9 / 10

Email Testing Record

  • January 2021 - 4 hours 41 minutes.
  • March 2020 - 20 hours 32 minutes

Licensing | 8 / 10

Playigo hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Playigo does not accept players from the following countries: Afghanistan, Asia, American Samoa, Oceania, Armenia, Australia, Belarus, Bosnia and Herzegovina, Bulgaria, Cambodia, China, Comoros, Congo, The Democratic Republic of The Congo, Denmark, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Greece, Guadeloupe, Hungary, India, Iran, Iraq, Ireland, Italy, Jordan, Democratic People's Republic of Korea, Kuwait, Lebanon, Libya, Martinique, Mauritius, Mayotte, Moldova, New Caledonia, Pakistan, Palestinia, Portugal, Puerto Rico, Reunion, Romania, Saint Pierre and Miquelon, Saudi Arabia, Somalia, Spain, Sudan, Syrian Arab Republic, Turkey, Ukraine, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen.

Contact

Slots RTP

Playigo Casino publish the RTPs for all of their slots games.

Comp Points

Playigo Casino do not appear to offer a comp points program for all players.

Closing Thoughts

PlayiGo Casino are licensed by Cyberplay Management Limited. Our role as ADR for this groups MGA license gives us a high degree of confidence that player complaints can and will be managed fairly.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Loki
Loki rating
5.54 / 10
Playigo
Playigo rating
5.32 / 10

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

Playigo
Found for the Casino

Playigo - fund confiscation

Read Complaint

November 2, 2020 3 comments

Playigo
Found for the Casino

Playigo - Manipulated software

Read Complaint

October 10, 2020 2 comments

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