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blacklisted casino thepogg

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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– Operator subject to strong regulatory requirement.

– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– Low value registration incentives.


Pocket Fruity Casino Review

Review last updated - July 2017

OVERVIEW | 3.96/10


Pocket Fruity Casino is a white label operating on the Bear Group Ltd platform - Bear Group Ltd are a subsidiary of Gaming Realms PLC. Pocket Fruity are licensed in Alderney and also by the UKGC. The white label casinos Slingo and Spin Genie are on the same platform. Spin Genie offer a range of games from: Net Entertainment, IGT, Microgaming, Alchemy Bet, Realsitic, Eyecon and also some proprietary games.  Their logo is rainbow coloured and their site design is fairly plain in nature - the background is a blue sky and there are no additional images. This group are not responsive to player complaints.

TRUSTWORTHINESS | 2/10


Pocket Fruity Casino's platform neighbour, Spin Genie, will not engage with discussion of player complaints and this extends to Slingo too.

(-2)Vague and Awkward Rules - Pocket Fruity Casino count Video Poker as a Table Game which it is certainly not - this could cause issues for players who correctly assign it a different category and therefore do not see it as restricted from bonus wagering.

This group of operators has been involved in the closure of affiliate and player accounts based on the affiliate posting on the same message board as the player. This is a massive over extension of a standard anti-fraud policy and is dangerous to both players and affiliates.

For references see Bear Group Player Issues

BONUSES | 5 / 10


300% up to £150
Max Bonus 150
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 80xb
Deposit Method Restrictions:
Country/Regional Restrictions:

Terms and Conditions

The Pocket Fruity Welcome bonus currently consists of a bonus of 300% up to £150 plus 50 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 80xbonus for the deposit bonus and the complimentary spins have a wagering requirement of 60xwinnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

There is no maximum win on the deposit bonus and the complimentary spins carry a maximum allowed win of £100.

The bonus is cashable.

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 300% up to £150
Try another casino
Value to Player for:
$4.00
Bonus Value
low roller
low
mid roller
mid
high roller
high
superhigh roller
high

Payout Speed: 5 days | 5 / 10


Pocket fruity Casino do not state withdrawal times on their site - they may well do so after login but this is not acceptable - this information should be available to players prior to sign-up. Since they are unable to accept US traffic we default to a withdrawal time of 5 days.

Minimum withdrawal - £20.

Maximum withdrawal - £10,000 or requests over this will be paid in monthly instalments of £10,000 until the amount requested is complete.

Banking options available - Credit/Debit cards.

Software | 4 / 10


Pocket Fruity Casino use Net Entertainment Software for their slots games and also: IGT, Microgaming, Realistic, Eyecon, Alchemy Bet and some proprietary games. Check out our Net Entertainment Software Review.

Game selections are as follows:

Instant

Slots – 172

Video Poker– 3

Table – 3

Customer Service | 0 / 10


Email Testing Record

  • December 2016 - Need to register to get support
  • November 2015 - 24 hours and 13 minutes.

Licensing | 10 / 10


PocketFruity Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. PocketFruity currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

The following countries are not allowed to register with Pocket Fruity Casino: US and its territories.

Contact Details:

Email : [email protected]
Address : Bear Group Ltd
Upland Business Centre
Upland Road
St. Peter Port
Guernsey
GY1 1US

Affiliate Program - QuickThink Affiliates.

Restricted Countries


Players from United States NOT accepted.

Pocket Fruity does not accept players from the following countries: United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Slots RTP


Pocket Fruity Casino do appear to give the RTPs for their slots games - they may do so after login but this information should be available to players prior to signing up.

Comp Points


Pocket Fruity Casino do not appear to offer a comp points system for players but the do offer a V.I.P. program - further details of this can be found on the casino website.

Closing Thoughts


Pocket Fruity Casino are Not Recommended at ThePOGG as a result of their platform neighbour, spin Genie's, lack of willingness to engage with discussion regarding customer complaints logged at this portal. It is safe to assume that this approach will extend to this venue too. Though we do Not Recommend this casino players should still be aware that Video Poker is considered a table game at this venue despite the fact that it cannot accurately be assigned this category - it is therefore restricted during bonus play. This casino only appears to offer credit/debit card deposit/withdrawal methods which is not particularly diverse considering the number of options now available at other venues.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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