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2.85

Prime Status: Blacklisted

Prime Casino

Overview

Review last updated – July 2017

All SkillOnNet casinos have been included on our Blacklist due to anomalies found in their software and the companies subsequent behaviour.

See http://thepogg.com/skillonnet-software-non-randomnot-fair/ for further details.

Prime casino are the namesake of the Prime group. This group has a poor reputation with players and affiliates.

Trustworthiness

 - 0 / 10

The Prime casino group have an inconsistent reputation with their affiliate partners as shown by their Rogue status at Affiliate Guard Dog.

Multiple venues in this group run on the SkillOnNet platform. This platform have been shown to have run non-random games. See https://thepogg.com/skillonnet-software-non-randomnot-fair/.

In December 2017 we became aware of SkillOnNet offering a Self-Exclusion tool that, in our opinion, was designed with the intent of manipulating users looking to Self-Exclude into selecting the minimum possible exclusion length while making it difficult to locate information on the longer exclusions that should be available to players. We view this practice as morally questionable with the primary intent of allowing at risk users to re-engage with gambling services at SkillOnNet operators more quickly.

The Prime group have also been caught out trying to hide significant terms and conditions.

The SkillOnNet license appear to have engaged in a retroactive Responsible Gambling exclusion to justify non-payment of winnings. A player who asked whether they had ever self-excluded at a property on the SkillOnNet license was advised that they had not, that they should consider self-excluding and allowed to play on. Months later when the player hit a four figure win, the same conversation was then used to justify non-payment of the win despite the operator not feeling the conversation was significant enough to require application of an enforced exclusion at the time the conversation occurred.

For references see Prime Group Player Issues

Bonuses

 - 9 / 10
100% up to £100
Max Bonus 100
Min Deposit 20
Max Bet 10%xb/5
Type Cashable
Wagering 30xb
25 complimentary spins on Starburst
# of Spins 25
Spin Value 0.10
Max Bet 10%xb/5
Max Win 100
Wagering 60xw

The Prime Welcome bonus currently consists of a bonus of 100% up to €100 plus 25 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 30xbonus for the deposit bonus and 60xwinnings for the complimentary spins.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet while playing with this bonus is €5 or 10% of the bonus amount, whichever is lower.

There is no maximum win associated with the deposit bonus and the complimentary spins have a maximum allowed win of €100.

The bonus is cashable.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

Players from the following countries are not eligible to receive a bonus - Ukraine, Belarus, Latvia, Russia and Lithuania

Game Weightings:

  • GVG Slots and Scratch games 100%
  • All other Slots and Scratch 60%
  • All other games 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions: Ukraine, Belarus, Latvia, Russia and Lithuania
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
€16.57
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
n/a

Payout Speed: 5 days

 - 6 / 10

Due to their Not Recommended status we did not feel comfortable asking a review to play with the Prime casino group. The Prime website does not provide payout time frames for their eWallets. As they do not accept US players we will assume this to be 5 days.

Minimum withdrawal - None listed.

Maximum withdrawal - None listed.

Banking options available - Credit/Debit cards, Neteller, Click2Pay, ClickAndBuy, EntroPay, EcoCard, InstaDebit, EcoCard, EZIPay, UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 0 / 10

SkillOnNet software has been shown to operate in a non-random fashion. Check out our SkillOnNet Software Review.

Game selection is as follows;

Download

Table Games – 19

Slots – 100

Video Poker – 16

Jackpot – 17

Live - 3

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - Need to register to get support
  • June 2015 - 2 hours 3 minutes
  • November 2014 - 11 hours 7 minutes
  • June 2014 - 1 minute
  • December 2013 - 16 hours 20 minutes

Licensing

 - 8 / 10

Prime hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Prime casino - Belgium, France & Outlying Territories, Denmark, Iran, Israel, Italy, North Korea, South Africa, Spain, Turkey and USA & Outlying Territories

Contact Information;

Email : support@primecasino.com
Phone : UK: 0800-051-8932
Canada: 1-800-615-7069
International +44-800-051-8932

Affiliate Program - Prime Partners.

Restricted Countries

Prime does not accept players from the following countries: Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Iran, Israel, Italy, North Korea, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Slots RTP

Prime casino do not publish the Return to Player/House Edge information for any of their slots games.

Comp Points

The Prime casino comp point program awards 1 comp point for every €10 wagered and every 1000 comp points can be converted to €10. If you earn 5000 comp points or more before accruing you can get an improved redemption rate.

Not all games accrue comp points at the same rate. See below for information;

  • All Slots, American Roulette and all Parlor Games 100%
  • All Table Pokers, Red Dog, all Roulettes (except American Roulette), Casino War and Sic Bo 50%
  • All Video/Power Pokers (except All Aces Video/Power Pokers), all Blackjacks (except Classic Blackjack), all Craps and all Baccarats 10%
  • Classic Blackjack and All Aces Video/Power Pokers 2%

Closing Thoughts

While there don't appear to be any specific player issues with Prime casino, their Rogue status with affiliates and the fact that the same group runs on SkillOnNet casino makes us absolutely unwilling to recommend playing with them.

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Promotional Terms & Conditions

100% up to £100
Max Bonus 100
Min Deposit 20
Max Bet 10%xb/5
Type Cashable
Wagering 30xb
25 complimentary spins on Starburst
# of Spins 25
Spin Value 0.10
Max Bet 10%xb/5
Max Win 100
Wagering 60xw

This promotion is only available to new players and only once they've made their first deposit.

The Prime Welcome bonus currently consists of a bonus of 100% up to €100 plus 25 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 30xbonus for the deposit bonus and 60xwinnings for the complimentary spins.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet while playing with this bonus is €5 or 10% of the bonus amount, whichever is lower.

There is no maximum win associated with the deposit bonus and the complimentary spins have a maximum allowed win of €100.

The bonus is cashable.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

Players from the following countries are not eligible to receive a bonus - Ukraine, Belarus, Latvia, Russia and Lithuania

Game Weightings:

  • GVG Slots and Scratch games 100%
  • All other Slots and Scratch 60%
  • All other games 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

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