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4.65

Princess Star Status: Not Recommended

Princess Star Casino

Overview

Review last updated – November 2016.

Princess Star casino are a developing brand licensed in Curacao. They provide a limited range of games from: Betsoft, Amatic, Ezugi, Swissbet and SoftSwiss. They currently have no complaints logged on any of the major gambling portals.

 

Trustworthiness

 - 3 / 10

Princess Star casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals. As Princess Star casino do not hold a UKGC license we have not sent a reviewer to test them.

Princess Star Casino include a dormancy clause that we are not happy with and as such have been listed as Not Recommended. The term allows the casino to seize all funds if there is no activity on a player's account for 180 consecutive days. Dormancy clauses should be used to allow the casino to charge a small maintenance fee for the upkeep of an inactive account, not to justify seizures of full balances. Exceptions to this would be where the balance seized would be transferred to the regulator for holding, or donated to a charitable institution after a period of a year, and only after reasonable efforts have been made to alert the account owner of the potential seizure.

You can see the latest updates to PrincessStar Casino's terms and conditions here.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 5 / 10
100% up to €100
Max Bonus 100
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 50xb
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€5.34
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
n/a

Payout Speed: 24 hours

 - 10 / 10

As Princess Star casino do not hold a UKGC license we have been unable to test their withdrawal times. Princess Star casino state on their website that withdrawals typically take 24 hours .

Maximum Withdrawal - $/€15000 per week.

Minimum Withdrawal - €/US$20.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, UKash, Wirecard, Bitcoin, Union Pay International and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 2 / 10

Princess Star Casino use Amatic software for their instant play casino and also include a selection of Microgaming, Ezugi, Betsoft and SoftSwiss games. Check out our Betsoft Software Review for more information.

Game selections are as follows:

Instant

Table Games – 13

Slots – 28

Video Poker – 6

Live - 3

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 47 minutes
  • August 2015 - no response to online form filled out.

Licensing

 - 2 / 10

PrincessStar hold the following gambling licenses :

  • Curacao eGaming - PrincessStar casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Princess Star Casino – United Kingdom, USA and its Territories.

Contact Information:

Postal address: Kimonos, 43A P.C. 3095, Limassol, Cyprus
Email : support@princessstar.com

Affiliate Program - PrincessStar Affiliates.

Restricted Countries

Princess Star does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Princess Star Casino does not publish the slot game Return to Player (RTP) or House Edge information for any of their slots games.

Comp Points

It does not appear that Princess Star Casino provide any sort of comp points program for all players.

Closing Thoughts

Princess Star Casino are Not Recommended at thepogg as a result of their unreasonable dormancy clause which we consider to be predatory. Princess Star Casino did not reply to email testing.

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Promotional Terms & Conditions

100% up to €100
Max Bonus 100
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 50xb

This promotion is only available to new players and only once they've made their first deposit.

The Princess Star Welcome bonus currently consists of a bonus of 100% up to €100.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €5 on any single round of play.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Game Weightings:

  • Slots 100%
  • Poker 20%
  • Video Poker 20%
  • Blackjack 20%
  • Baccarat 20%
  • Roulette 10%

 

 

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