Red Zone Sports Casino

Red Zone Sports are operated by Argyll Entertainment AG. The Argyll Entertainment group of casinos has failed to respond toplayer complaintssubmitted to our complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, Argyll Entertainment's position on complaints is far from unique within the industry and Argyll Entertainment have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that Argyll Entertainment has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we have receive about them does harm.

The above being the case we're we're happy to acknowledge that Argyll Entertainment's policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

Below we highlight the terms that players should be aware of when playing with Argyll Entertainment AG run properties.

Red Zone Sports institute a dormancy policy as per Term 11.2: "If an Account is dormant for six (6) months or longer, the Operator reserves the right to levy a monthly administration charge for maintenance of the Account and offset such charges against the balance remaining in the Account. If the Account remains inactive for twelve (12) months or longer, the Operator reserves the right to close the Account and to deal with any funds then remaining in the Account at the Operator’s absolute discretion." 11/10/2018 In the first instance, if a dormancy charge is being applied customers are entitled to know what this fee is before they decide whether or not to accept the operator's Terms and Conditions; in the second instance dormancy should never be used as an excuse to seize positive balances and Red Zone Sports's Term implies that this may happen at their "absolute discretion".

For references see Argyll Entertainment Player Issues

Red Zone Sports state that withdrawals take 3-5 working days to process therefore weekends have been included in our payout speed calculation.

Maximum Withdrawal - As per the Trustworthiness section the operator can decide this at their discretion.

Minimum Withdrawal - £10.

Banking options available - Credit/Debit cards

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Red Zone Sports Casino use Net Entertainment software for their instant play casino alongside games from MicrogamingEvolution Gaming and Play 'N Go. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 12

Slots – 465

Video Poker – ?

Jackpots - 11

Live -12

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Email Testing Record

• January 2021 - 11 minutes.
• June 2018 - 2 hours 4 minutes

Customer Support did respond within the 10/10 category for this section of our review - but they absolutely failed to answer our question (which could in no way have been misinterpreted) and therefore their response was useless. Rather than score them 0 which would be justified - we have reduced their score by 50% to reflect the less than competent nature of their response.

Red Zone Sports Casino hold the following gambling licenses:

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Red Zone Sports Casino currently use IBAS. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom NOT accepted.

Red Zone Sports does not accept players from the following countries:Australia, South Africa, United Kingdom.

Contact Details:

Email :

[email protected]

This operator appears to offer the RTPs for their Net Entertainment games which have this information inbuilt into their games files.

This operator runs a "Rewards Scheme" but there is not enough information given on site for us to determine its value to players.

While we would love to see the extended Argyll Entertainment group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with Red Zone Sports should be aware that it is unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high quality operation overall.

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