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5.05

Rembrandt Status: Does not accept players from United States

Rembrandt Casino

Overview

Review last updated – June 2017

The sister property to Casino Sieger, Rembrandt casino offer a Net Entertainment and Betsoft casino platform.

Trustworthiness

 - 5 / 10

Only one of the six reviews who work regularly for this site holds an account with Casino Sieger and that was opened for testing purposes. They report positive experiences.

Rembrandt casino refused to play a player a €77k win citing a maximum win term limiting winnings to €15k. A screen shots that the player provided of the Google Cache for the 31st of December, the day the play took place, show that the maximum win term wasn't present.

We have discussed this issue with the operator at length who are convinced that the screen shot in question is a forgery. We have reviewed the evidence supporting this claim and while we don't agree that it conclusively proves that the screen shot is a fake, we do have our own concerns about the activities of the player in question.

Our significant concerns about this issue relate to the length of time it took the operator to engage fully with the conversation (over a year) and the manner in which they presented their case. We can't say certainty that either the operator or the player were right and as such their rating will not be penalised for this. However the delays in management of this case and the specific manner in which this case was addressed leaves us unwilling to restore links.

If this group are seen to improve in the future their status may be reconsidered.

For references see Casino Sieger Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Rembrandt's terms and conditions here.

Bonuses

 - 10 / 10
100% up to €200
Max Bonus 200
Min Deposit 20
Max Bet 30%x(d+b)
Type Cashable
Wagering 30xb
100 complimentary spins on Starburst
# of Spins 100
Spin Value 0.10
Max Bet 30%x(d+b)
Max Win NA
Wagering 30xw
Country/Regional Restrictions: Bulgaria, all countries outside the European Union, Czech Republic, Croatia, Estonia, Hungary, Italy, Latvia, Lithuania, Poland, Romania, Slovakia, Spain.
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€22.34
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 1-6 day

 - 8 / 10

Rembrandt do not currently offer Neteller as a payment options and as such we could not test their withdrawal times. The Rembrandt website lists withdrawals as taking between 1 and 4 business days.

Minimum withdrawal - None listed.

Maximum withdrawal – $1000/week and $2500/month

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, iDeal, PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Rembrandt casino use a combination of Net Entertainment, BetSoft and Microgaming software for their instant play casino platform. Check out our Net Entertainment Software Review, BetSoft Software Review and Microgaming Software Review.

Game selections are as follows;

Download

Table Games – 41

Slots – 165

Video Poker – 18

Live – 4

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No reply
  • June 2015 - 7 hours 54 minutes
  • November 2014 - 5 hours 53 minutes
  • June 2014 - No Response
  • December 2013 - 40 minutes
  • October 2013 - 6 minutes

Licensing

 - 2 / 10

Rembrandt hold the following gambling licenses :

  • Curacao eGaming - Rembrandt casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Rembrandt casino - Costa Rica, France, Kahnawake, Gibraltar, Guadeloupe, La Reunion, Martinique, Mayotte, Israel, Estonia, Philippines, South Africa, Turkey, Hong Kong, United Kingdom, USA and US Territories

Contact Information;

Email : support@rembrandtcasino.com

Affiliate Program - Condor Affiliates.

Restricted Countries

Rembrandt does not accept players from the following countries: Andorra, Belarus, Costa Rica, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gibraltar, Guadeloupe, Hong Kong SAR China, Israel, Martinique, Mayotte, Philippines, Serbia, Serbia and Montenegro, South Africa, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United Kingdom, United States.

Contact

Slots RTP

Rembrandt casino publish the house edge (RTP) information for their Net Entertainment slots games.

Comp Points

Rembrandt casino do not offer any form of comp point program.

Closing Thoughts

The delays in management of a very serious issue and the manner in which the issue was eventually handled are a concern to us. This was only one issue however, so for an individual player passing judgement on this single instance may be overly harsh.

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Promotional Terms & Conditions

100% up to €200
Max Bonus 200
Min Deposit 20
Max Bet 30%x(d+b)
Type Cashable
Wagering 30xb
100 complimentary spins on Starburst
# of Spins 100
Spin Value 0.10
Max Bet 30%x(d+b)
Max Win NA
Wagering 30xw

This promotion is only available to new players and only once they've made their first deposit.

The Rembrandt Welcome bonus currently consists of a bonus of 100% up to €200 plus 100 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 30xbonus for the deposit bonus and 30x winnings for the complimentary spins.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is 30% of the total starting balance on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Bulgaria, all countries outside the European Union, Czech Republic, Croatia, Estonia, Hungary, Italy, Latvia, Lithuania, Poland, Romania, Slovakia, Spain.

Game Weightings:

  • Slot games: 100%
  • Video poker: 15%
  • Roulette, live and table games: 10%
  • All other games: 20%

 

 

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