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6.80

Riva Status: Closed

Riva Casino

Overview

Review last updated – June 2014

Riva casino are the sister property to NetBet (formally Casino 770). These casino have had a high rate of player issues in the past and were unresponsive to dispute mediation, but recently appear to be making a big effort to ensure that all player complaints are handled properly.

Trustworthiness

 - 5 / 10

Only one of the reviewers who works regularly for ThePOGG.com holds an account with NetBet casino. They report positive experiences.

Up until recently, NetBet casino have been inconsistent in their engagement with dispute mediation, moving on and off CasinoMeister's rogue list and leaving several unanswered complaints at Ask Gamblers.

More recently however, while this NetBet casino have stated that they wish to engage with resolving player complaints, in situations where they have seized player funds they are only prepared to discuss as much information as they've released to the player, effectively making mediation a fruitless endeavour. That's not a complete roadblock and we have managed to resolve several complaints for players, but it does make things more difficult at times.

If NetBet continue to work with us where player complaints come in and this relationship improves over time, we will increase their Trustworthiness score by 1 point every 6 months to a maximum of 6.

For references see NetBet Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Due to the design of the Riva casino website, we cannot monitor their terms and conditions for changes.

Bonuses

 - 3 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £200.

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 30xbonus
  • Blackjack - 300xbonus
  • Roulette - 300xbonus
  • Baccarat - 300xbonus
  • Video Poker - 600xbonus
  • Table Poker - 300xbonus

Adjustments to ratings;



Game Weightings (already account for in Wagering Requirements)

  • VIDEO SLOT MACHINES 100%
  • SCRATCH CARDS 80%
  • CLASSIC / PROGRESSIVE SLOT MACHINES 50%
  • PROGRESSIVE VIDEO SLOT MACHINES 50%
  • ASIAN GAMES 40%
  • ARCADE GAMES 20%
  • TABLE GAMES / CARD GAMES 10%
  • VIDEO POKER 5%

Notes

Payout Speed: 5 days

 - 5 / 10

Riva casino do not list a withdrawal time on their site, as such we will assume this to be 5 days.

Minimum Withdrawal - €20

Maximum Withdrawal - None listed.

Banking Options Available - Credit/Debit cards, Neteller, Skrill (MoneyBookers), Click2Pay, WebMoney, UKash, ClickAndBuy, Entropay, PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Riva casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Table Games – 37

Slots – 125

Video Poker – 15

Live – 6

Jackpot - 52

Customer Service

 - 9 / 10

Email Testing Record

  • June 2014 - 6 hours 31 minutes
  • December 2013 - No Response
  • July 2013 - 21 minutes

Licensing

 - 8 / 10

Riva Casino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Riva casino - Malta, USA

Contact Information;

Email : info@rivacasino.co.uk
Phone : +44/ 2071931464
Fax : +44 /2075048282

Affiliate Program - Live Partners.

Restricted Countries

Riva does not accept players from the following countries: Malta, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Riva casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Riva casino offer the standard Playtech comp point program wherein you receive one comp point for every £10 wagered and 100 comp points can be converted into £1.

Closing Thoughts

Riva casino are making efforts to improve which is always a good thing, but they're not at the top of the market yet and by a good distance.

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