OVERALL VERDICT
4.66/10

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OVERALL VERDICT

4.66/10

PAYOUT SPEED

9/10

Customer Service

0/10

Bonuses

2/10

Software

9/10

Licensing

8/10

AFFILIATE PROGRAM

River Nile Affiliate

This casino is closed!

This operator has ceased operation and is no longer available to play with.

We recommend you to enjoy your time elsewhere:

There are no recommended casinos to your country to display.

– No player complaints requiring operator intervention received so far!

– Operator subject to strong regulatory requirement.

–

– Withdrawals take over 24 hours.

– Email support takes longer than average to respond.

– Low value registration incentives.

River Nile Casino Review

Name: River Nile Casino Review
Item: River Nile
Rating: 4.66
Author: ThePOGG

Review last updated - May 2016

OVERVIEW | 4.66/10

RiverNile casino are Closed.

River Nile are part of the Star Partners group, formed after the merger of the Golden Star Network group and the Vegas Partner Lounge in 2008.

TRUSTWORTHINESS | 3/10

Only one of the reviewers who works for this site regularly holds an account with the Star Partners group of casinos and they held this for less than a year. They report positive experiences with Crazy Vegas casino.

The Vegas Partner Lounge group of casinos have been moved to Not Recommended status due to this complaint - https://thepogg.com/complaint/sun-vegas-confiscated-winnings/. Essentially this boils down to the casino only enforcing rules when it financially benefits them and making unfounded accusations of criminality against a player who had done nothing other than breach the maximum bonus rule for the bonuses that they'd played with.

The Crazy Vegas group have also been unresponsive to player complaints at other mediation sites.

For references see Vegas Partners Lounge Group Player Issues

You can see the latest updates to River Nile casino's terms and conditions here.

BONUSES | 2 / 10

River Nile Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 48 hours | 9 / 10

Using Neteller our reviewer reports withdrawals normally paid in 48 hours.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Skrill (Moneybookers), Click2Pay, UKash, EcoCard, PaySafeCard, Entropay, ClickAndBuy and Webmoney

We recommend using Neteller for both speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 9 / 10

River Nile use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Instant

Table Games – 76

Slots – 249

Video Poker – 58

Live – 25

Customer Service | 0 / 10

Our reviewer reports positive experiences with Crazy Vegas customer services.

Email Testing Record

June 2015 - Falied email delivery
November 2014 - No Response
June 2014 - No Response
December 2013 - 19 minutes
June 2013 - 8 hours 17 minutes
January 2013
- 1st email - No Response
- 2nd email - No Response
- 3rd email - 53 minutes

Licensing | 8 / 10

RiverNile hold the following gambling licenses :

Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with River Nile casino – United States of America, Belgium, Denmark, France, Italy , Spain, United Kingdom and South Africa

Contact Information;

Email :	[email protected]
	[email protected]
	[email protected] (Français)
	[email protected] (Deutsch)
	[email protected] (Español)
	[email protected] (Italiano)
	vegaspartnerlounge.com (Nederlands)
	[email protected] (Svensk)
	[email protected] (日本語)
	[email protected] (Greek)
	[email protected] (Русское)
Phone :	United Kingdom 08007314295
	Canada 18665091828
	Australia 1800-071-076
	Germany 08001815917
	Italy 800783313
	Taiwan 0080279905
	Netherlands 08000221327
	Japan 00531-27-0009
	Switzerland 0800-836-923

Affiliate Program - StarPartners.

Restricted Countries

Players from United States NOT accepted.

River Nile does not accept players from the following countries: Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Holy See (Vatican City State), South Africa, Spain, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

RiverNile Casino do not publish the house edge (RTP) of any of their slots games.

Comp Points

River Nile casino do offer a comp point program. For every £10 wagered at River Nile casino on slots games you will receive 1 Loyalty Lounge Point and every 1000 Loyalty Lounge Points can be converted to £5. Not all games earn points at the same rates;

1 Loyalty Point for 10 Credits wagered on Slots and Parlor Games
1 Loyalty Point for 20 Credits wagered on Table Poker, Casino War, Red Dog and SicBo
1 Loyalty Point for 40 Credits wagered on all Roulette
1 Loyalty Point for 200 Credits wagered on Video poker, Craps, Baccarat
1 Loyalty Point for 500 Credits wagered on all Blackjack and all Aces

For slots games this is about half as good as the standard Playtech comp point program and for all other games this is substantially weaker. Points also expire after 3 months if not redeemed.

Closing Thoughts

As you can only claim one bonus at the Star Partners group of properties, you should ensure you choose the property that offers you the most attractive bonus. However, given River Nile's recently inaffective customer services, you're probably better off going to one of the other venues.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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