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1.20

Rome Status: Closed

Rome Casino

Overview

Review last updated – June 2014

Rome casino have closed

Rome casino are one of the better known brands using TopGame software. Historically they’ve had numerous issue involving payment of players. The vast majority of these issues seem to get resolved once a mediator becomes involved.

Trustworthiness

 - 0 / 10

Due to the Blacklisted status of this group of casinos, we did not feel comfortable asking one of our reviewers to play with them.

Part of the Morriyen Investments group - more commonly know to players as the Rome casino group - this is a group of casinos that while inconsistently more responsive to dealing with player disputes, generates a disproportionately high volume of complaints, again mostly related to excessively slow payment of players.

These casino do engage with some dispute mediation, but have recently withdrawn from working with CasinoMeister all together after a spat with the AffActive group (another group we don't recommend playing with) where both sides seem to have misrepresented what was going on.

Morriyen Investments also has ties to the Real Vegas group - owned by Curgam NV - who are one of the least player friendly groups on the market right now. There are numerous reports from multiple sources of them taking several months - and in some shocking instances years - to pay players, when payment turns up at all. They will frequently give players assurances about when funds will arrive, fail to deliver and then inform the player that the process has to be started from scratch. This cycle goes on ad nauseam.

During our December 2013 update, it came to light that the Rome group casinos have be forceably taken over by their software provider TopGame resulting in many accusations and lawsuits between the two parties.

Alongside this we found numerous instances of this group failing to respond to complaints.

Rome casino restrict the maximum withdrawal for their progressive jackpots.

During September 2017 links came to light connecting the Real Vegas Group and Cyberrock Entertainment N.V. We consider it highly likely that these groups are managed by the same people.

For references see Cyberrock Entertainment NV Group Player Issues

You can see the latest updates to Rome casino's terms and conditions here.

Bonuses

 - 8 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

200% up to $1000

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 30xbonus
  • Blackjack - 120xbonus
  • Roulette - 300xbonus
  • Table Poker - 120xbonus

Adjustments to ratings;

  • Bonuses on subsequent deposits (+2) - Second deposit 200% up to $1000. Third deposit 200% up to $1000. Forth deposit 150% up to $1000. Fifth deposit 150% up to $1000. Sixth deposit 150% up to $1000. Seventh deposit 100% up to $1000. Eighth deposit 100% up to $1000. Ninth deposit 100% up to $1000

Game Weightings (already account for in Wagering Requirements)

  • Roulette 10%
  • Blackjack 25%
  • Video Poker 25%

Notes



Payout Speed: 2+ weeks

 - 0 / 10

None of our reviewers have any experience making withdrawals from Rome Casino and the only information that they provide on their website is that credit card withdrawals can take 15-18 business days.

Rome casino charge a fee of between $27-50 for all withdrawals.

Banking options available - Credit/Debit cards, Moneybookers, Neteller, EcoCard, ClickandBuy and eWallet Xpress

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 2 / 10

Rome Casino use TopGame software for both their download and instant play casinos. Check out our Top Game Software Review.

Game selections are as follows;

Download

Table Games – 9

Slots – 59

Video Poker – 4

Jackpots - 3

Customer Service

 - 0 / 10

Our reviewers report positive experiences with Rome Casino.

Email Testing Record

  • December 2013 - No Response
  • June 2013 - 16 hours 19 minutes
  • January 2013 - 1st email - 20 hours 54 minutes

Licensing

 - 2 / 10

Rome hold the following gambling licenses :

  • Curacao eGaming - Rome are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Rome Casino -

Contact Information;

Email : support@romecasino.com
Phone : UK +44 808 101 1394
International 1-866-463-0291
Fax : (888) 310 2512

Slots RTP

Rome Casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Rome Casino do not offer a comp point program.

Closing Thoughts

Over and above their withdrawal from dispute mediation, what is most concerning about Rome Casino is that over the years it's been the same complaints coming up time and time again. This suggest that while they work hard to fix individual issues, they are not addressing the route cause of the problems.

Associated By Company

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