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5.15

Royaal Status: Closed

Royaal Casino

Overview

Review last updated – June 2017

This casino website is available in Dutch only though they do accept customers from other jurisdictions.

The Dutch sister site to 7Red casino, Royaal casino do cater to international traffic as well and have good standing within the gambling community.

Trustworthiness

 - 3 / 10

Only one of the 6 reviewers who work for ThePOGG.com on a regular basis hold an account with 7Red casino and their account has been open less than 6 months. The report positive experiences with 7Red casino.

During our December 2013 update we found a complaint against the 7Red group that went unresponded to and a further complaint during the November 2014 update.

This group appear to have had substantial financial issues in the UK and failed to cooperate with UK authorities when these issues were investigated. This resulted in their company entering insolvency in the UK.

The 7Red group have been fined by the Dutch government for continuing to accept Dutch players without a license.

As of October 2016 the 7Red group have had a warning issued by AskGamblers due to being non-responsive.

The 7Red group have been fined for advertising to Dutch players without a license. As such no affiliate should be promoting them to Dutch players.

For references see 777 Affiliate Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Royaal casino's terms and conditions here.

Bonuses

 - 5 / 10
100% up to €250
Max Bonus 250
Min Deposit 20
Max Bet NA
Type Sticky
Wagering NA
Deposit Method Restrictions: Neteller, PaySafe Card, Skrill
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€4.33
Bonus Value
low roller
low
mid roller
mid
high roller
mid
superhigh roller
high

Payout Speed: 24h

 - 10 / 10

Using Neteller our reviewer reports withdrawals paid within 12 hours.

Minimum withdrawal - €150

Maximum withdrawal - No maximum withdrawal listed

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bank Transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 7 / 10

Royaal use BetSoft software for their instant play casino. Check out our BetSoft Software Review.

Game selections are as follows;

Instant

Table Games – 24

Slots – 71

Video Poker – 28

Customer Service

 - 10 / 10

Our reviewer reports positive experiences with 7Red casino group customer services.

Email Testing Record

  • November 2016 - 6 minutes
  • June 2015 - 4 minutes
  • November 2014 - No Response
  • June 2014 - 1 minutes
  • December 2013 - 3 minutes
  • June 2013 - 1 hour 54 minutes
  • March 2013 -1st email - 2 min

Licensing

 - 2 / 10

Royaal hold the following gambling licenses :

  • Curacao eGaming - Royaal casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Royaal casino – Afghanistan, Algeria, American Samoa, Andorra, Angola, Australia, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia and Herzegovina, Botswana, Brunei, Bulgaria, Cameroon, Canada, Chad, Chili, China, Curacao, Cote D’Ivoire (Ivory Coast), Croatia (Hrvatska), Czech Republic, Ethiopia, Faroe Islands, Georgia, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Lithuania, Malaysia, Moldova, Mongolia, Morocco, Netherlands, New Caledonia, New Zealand, Nigeria, Pakistan, Philippines, Qatar, Russia, Singapore, Slovenia, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Vietnam, Yemen, Zambia and Zimbabwe.

Contact Information;

Email : support@royaalcasino.com
Phone : +31 8588 80 587
+356 22 76 67 98

Affiliate Program - 777 Affiliates.

Restricted Countries

Royaal does not accept players from the following countries: Afghanistan, Algeria, American Samoa, Andorra, Angola, Australia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Botswana, Brunei, Bulgaria, Cameroon, Canada, Chad, Chile, China, Costa Rica, Croatia, Czech Republic, Côte d’Ivoire, Denmark, Ethiopia, Faroe Islands, Georgia, Hong Kong SAR China, Hungary, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Lithuania, Malaysia, Maldives, Mauritius, Mongolia, EU, EU, New Caledonia, New Zealand, Nigeria, Pakistan, Philippines, Qatar, Singapore, Slovenia, Somalia, South Georgia and the South Sandwich Islands, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Turkey, Turkmenistan, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United Arab Emirates, United States, Vietnam, Yemen, Zambia, Zimbabwe.

Contact

Slots RTP

Royaal casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Royaal do not appear to offer any form of comp point program.

Closing Thoughts

Royaal casino have problems both in issues with regulatory agencies and in their business relationship with one of the biggest gambling affiliates in the industry. These are warning signs we're simply not prepared to ignore.

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Promotional Terms & Conditions

100% up to €250
Max Bonus 250
Min Deposit 20
Max Bet NA
Type Sticky
Wagering NA

This promotion is only available to new players and only once they've made their first deposit.

The Royaal Welcome bonus currently consists of a bonus of 100% up to €250.

The minimum deposit that will trigger the bonus is €20.

There are no wagering requirements associated with this bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

There is no maximum win on the deposit bonus.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Players depositing via Neteller, PaySafe Card or Skrill are not eligible to receive this bonus.

 

 

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