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2.45

Royal Prive Status: Closed

Royal Prive Casino

Overview

Review last updated – October 2016

Royal Prive were previously part of a group of casinos managed by the same team that runs Rome casino and associated with the Real Vegas (Curgan NV) group. All of this group held Blacklist status with us due to their poor treatment of player. After closing and reopening DiamondVIP now list their ownership as Engage Entertainment.

Trustworthiness

 - 0 / 10

After doing the background research we did not feel comfortable asking any of the reviewing team to set up an account with this group.

Royal Prive were previously part of the Morriyen Investments group - more commonly know to players as the Rome casino group - this is a group of casinos that while inconsistently more responsive to dealing with player disputes, generates a disproportionately high volume of complaints, again mostly related to excessively slow payment of players.

These casino did engage with some dispute mediation, but withdrew from working with CasinoMeister all together after a spat with the AffActive group (another group we don't recommend playing with) where both sides seem to have misrepresented what was going on.

Morriyen Investments also has ties to the Real Vegas group - owned by Curgam NV - who are one of the least player friendly groups on the market right now. There are numerous reports from multiple sources of them taking several months - and in some shocking instances years - to pay players, when payment turns up at all. They will frequently give players assurances about when funds will arrive, fail to deliver and then inform the player that the process has to be started from scratch. This cycle goes on ad nauseam.

During our December 2013 update, it came to light that the Rome group casinos have be forceably taken over by their software provider TopGame resulting in many accusations and lawsuits between the two parties.

Alongside this we found numerous instances of this group failing to respond to complaints.

More recently (2016) Royal Prive appear to have been purchased by Engage Entertainment.

During the December 2013 review update we came across a player complaint where Rich casino who are owned by Engage Entertainment appear to have instituted a Spirit of the Bonus fund confiscation. This is absolutely unacceptable behaviour.

7Spins casino who are own by Engage Entertainment have failed to cooperate fully with our complaint service. While the casino were happy to tell us that this player involved had been running multiple accounts, they refused to provide any evidence to support that claim. Given that all this casino hold their licenses in Curacao by a Master License holder we've found to be consistently non-responsive to complaints this effectively means that the player has no-where to go to get an independent review of a decision to confiscate funds, leaving the casino as the final arbitrator with regard to decisions that they benefit from financially.

At least one of the casinos owned by Engage Entertainment, Winward, appears to have historical associations with the now defunct Top Game casino software.

21Dukes - an operator owned by Engage Entertainment - took nearly 2 years to pay a player a low 5 figure balance and pressured the player by suggesting that the player would be paid faster if they were to pay more and if they didn't pay they'd reduce the player's withdrawal limit even further, going so far as to suggest a monthly withdrawal limit of 100 credits, which would have resulted in the balance taking decades to pay.

Another operator listing their ownership as Engage Entertainment, Sunset Slots, has been accused by CasinoMeister of illegally obtaining a mailing list.

Engage-Entertainment's legal department have contacted us to insist that each of their operators is entirely independent. This may be true but we feel that players should be aware of all of the activities of the properties owned by this group.

During September 2017 links came to light connecting the Real Vegas Group/Morriyen Investment and Cyberrock Entertainment N.V. At this time there is no longer any mention of Engage Entertainment on the Diceland site.

For references see Cyberrock Entertainment NV Group Player Issues and Engage Entertainment Group Player Issues.

You can see the latest updates to Royal Prive casino's terms and conditions here.

Bonuses

 - 7 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

Slots : 400% up to $1000

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 25xbonus
  • Blackjack - 100xbonus
  • Roulette - 250xbonus
  • Video Poker - 100xbonus

Adjustments to ratings;

Game Weightings (already account for in Wagering Requirements)

  • Blackjack 25%
  • Roulette 10%
  • Video Poker 25%

Notes



Payout Speed: 1+ month

 - 0 / 10

Due to the Blacklisted status none of the reviewers from this site have tested the withdrawal times with this group. Due to the nature and quantity of complaints at various mediation sites, it's likely that withdrawals from this group with take over one month.

Minimum Withdrawal - None listed.

Maximum Withdrawal - None listed.

Banking options available - Credit/Debit cards, Neteller, UKash, EcoCard, EntroPay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 2 / 10

Royal Prive casino previously used Top Game software for both their download and instant play casinos. Royal Prive currently use Rival software, a software provider who have been unable to explain connections between their company and a company that supposedly did independent games testing for them. They also use Betsoft, Visionary iGaming and Pariplay sortware. Check out our Top Game Software Review.

Game selections are as follows;

Download

Table Games – 13

Slots – 151

Video Poker – 5

Jackpots - 3

Live - 3

Customer Service

 - 9 / 10

Email Testing Record

  • November 2016 - No answer
  • December 2015 - 1 Day 23 hour 39 minutes
  • June 2015 - 1 hour 44 minutes
  • November - 13 hours 30 minutes
  • June 2014 - No Response
  • December 2013 - Email support not working
  • August 2013 - 17 hours 8 minutes

Licensing

 - 2 / 10

RoyalPrive hold the following gambling licenses :

  • Curacao eGaming - RoyalPrive casino are licensed in Curacao by the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with RoyalPrive casino - Afghanistan, Guinea-Bissau, Somalia, American Samoa, Haiti, Angola, Hong Kong, Sudan, Belgium, Iran, Syria, Burundi, Iraq, Tajikistan, Cambodia, Israel, Turkey, Chad, Libya, Turkmenistan, Chinese Taipei, Martinique, United States of America, Congo Republic, Monaco, US Virgin Islands, Democratic Republic of Congo, Myanmar, Uzbekistan, Eritrea, Netherlands, Venezuela, France, North Korea, Yemen, French Guyana, Philippines, Zimbabwe, Guadeloupe, Puerto Rico, Guam, Singapore, Bulgaria, Greece, Italy or Romania

Contact Information;

Email : support@royalprive.com
Phone : 1-866-463-0291

Restricted Countries

Royal Prive does not accept players from the following countries: Afghanistan, American Samoa, Angola, Belgium, Brunei, Bulgaria, Cambodia, Chad, China, Congo - Brazzaville, Congo - Kinshasa, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Guadeloupe, Guam, Guinea-Bissau, Haiti, Hong Kong SAR China, Iran, Iraq, Israel, Italy, Libya, Martinique, Monaco, Myanmar [Burma], EU, North Korea, Philippines, Puerto Rico, Romania, Singapore, Somalia, Sudan, Syria, Tajikistan, Turkey, Turkmenistan, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States, Uzbekistan, Venezuela, Yemen, Zimbabwe.

Slots RTP

Royal Prive casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Royal Prive casino do not appear to offer any form of comp point program.

Closing Thoughts

With a trail of player complaints everywhere you look, the Rome casino group and Royal Prive by extension are not a place a smart player would consider.

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