Ruby Fortune Casino

Ruby Fortune are part of the Bayton Limited group who are associated with the Digimedia group of casinos.

The Digimedia group are the main and largest remaining group of Microgaming download casino providers. They are an amalgamation of several groups that were historically run independently including BrightShare, WagerShare, RedReturns, Fortune Lounge and the ReferBack.

This group are inconsistent in their approach to the discussion of complaints. They will usually provide a reason for their decision, but often will not provide any supporting evidence. This has resulted in a large volume of unresolved complaints at various mediation portals.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

For references see Palace Group Player/Affiliate Issues

We monitor Ruby Fortune's terms and conditions. You can find any changes at https://thepogg.com/forum/showthread.php?1701-Ruby-Fortune-WagerJunction.

Due to their Not Recommended status we did not feel comfortable asking a review to play with the Betway group. The Ruby Fortune website does not provide payout time frames for their eWallets. As they do not accept US players we will assume this to be 5 days.

Minimum withdrawal - None listed.

Maximum withdrawal - None listed.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bank Transfer, PaySafeCard, UKash, EntroPay, Click2Pay, ClickAndBuy, Citadel, InstaDebit

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Ruby Fortune casino use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Email Testing Record

• December 2016 - 9 minutes
• December 2015 - No Reply
• June 2015 - 1 hour 53 minutes
• November 2014 - 3 days 6 hours 3 minutes
• June 2014 - 1 day 8 hours 47 minutes
• December 2013 - 3 hours 44 minutes

RubyFortune hold the following gambling licenses :

• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Ruby Fortune casino -Belgium, Denmark, France & Outlying Territories, HongKong, Iran, Israel, Italy, Malaysia, Myanmar, North Korea, Philippines, Romania, Singapore, South Africa, Spain, USA & Outlying Territories, Taiwan, Turkey, Hungary and United Kingdom

Contact Information;

Ruby Fortune does not accept players from the following countries: Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hong Kong SAR China, Hungary, Iran, Iraq, Israel, Italy, Malaysia, Myanmar [Burma], North Korea, Philippines, Poland, Romania, Singapore, South Africa, Spain, Taiwan, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Ruby Fortune casino do not publish the Return to Player/House Edge information for any of their slots games.

The Ruby Fortune comp point program awards 5 comp points for every €10 wagered. Not all games earn the full amount. Accrual rates are as follows;

• All Slots, American Roulette and all Parlor Games 100%
• All Table Pokers, all Roulettes (except American Roulette), Red Dog, Casino War and Sic Bo 50%
• All Video/Power Pokers (except All Aces Video/Power Pokers), all Blackjacks (except Classic Blackjack), all Craps and all Baccarats 10%
• Classic Blackjack and All Aces Video/Power Pokers 2%

Comp points can then be redeemed at a rate of 5000 comp points to €10.

This is equivalent to the standard Playtech comp point program for games weighted at 100% and weaker for all other games.

Comp points not redeemed in 90 days will expire.

The group that owns RubyFortune casino are part of a wider group who have never been as forthcoming as we require of operators we would be happy sending players to. There's no good reason not to have transparent policies when it comes to complaints.