Ruby Fortune Casino REVIEW

Ruby Fortune Casino are part of the Betway Group.

The Betway group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, Betway's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and Betway been a significant financial supporter of our sister charity BetBlocker. It is our considered opinion that the support that Betway has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average ~3/year for the decade we have been in operation) does harm.

The above being the case we are happy to acknowledge that Betway's policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

Players should note the following Terms and Conditions before signing up to play: "5.6. The Casino is a member of the Casino group. You may not claim a Bonus at the Casino if (1) prior to opening an Account at the Casino, you have opened an Account at any other online casino within the Casino Group and claimed such a Bonus from such other online casino and (2) having claimed such Bonus from the other online casino within the Casino Group, wagered such previously claimed Bonus and initial deposit less than 100 times at the online casino granting you such Bonus. Under no circumstances shall you be eligible for more than one sign- up bonus at the Casino even if you are able to open multiple Accounts thereat (in, for example, different currencies or languages). If your Account at the Casino has been credited with a sign- up bonus for which you (in our sole and unfettered discretion, not to be exercised unreasonable) are ineligible, the Casino shall retrospectively void such sign- up bonus and any winnings received by you after the sign- up bonus has been credited to your relevant Accounts." (28/12/2021) "5.7.3 Where a Sign-Up Bonus has been granted to you, subject to you being required to have met all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause." (28/12/2021) "7.6. Players who withdraw a sum of money that is 5 times or more, greater than their lifetime deposits across the Casino Group will liable for detailed game and play review and only be able to withdraw their winnings at a sum of €4,000 per week. The remaining amount will be placed back in the player's account until such time that they are eligible for a further withdrawal. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause." (06/01/2022)

For references see Palace Group Player/Affiliate Issues

Ruby Fortune do not process withdrawals over weekends according to their Terms and Conditions and hence the score of 8.

Minimum Withdrawal - None listed

Maximum Withdrawal - €10,000 per 24 hours.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Ruby Fortune use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows:

Email Testing Record

• December 2016 - 9 minutes
• December 2015 - No Reply
• June 2015 - 1 hour 53 minutes
• November 2014 - 3 days 6 hours 3 minutes
• June 2014 - 1 day 8 hours 47 minutes
• December 2013 - 3 hours 44 minutes

RubyFortune hold the following gambling licenses :

• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Players from United States NOT accepted.

Ruby Fortune does not accept players from the following countries: Afghanistan, American Samoa, Andorra, Argentina, Australia, Belarus, Belgium, Botswana, Cameroon, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Congo, Cuba, Czech Republic, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Ghana, Greece, Greenland, Guam, Heard Island and Mcdonald Islands, Holy See (Vatican City State), Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Kenya, Democratic People's Republic of Korea, Republic of Korea, Lithuania, Macao, Micronesia, Mozambique, Myanmar, Philippines, Poland, Portugal, Puerto Rico, Romania, Saint Helena, Serbia, Singapore, Slovenia, Somalia, South Africa, Spain, Sudan, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Tanzania, United Republic of, Turkey, Uganda, Ukraine, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Yemen, Zimbabwe.

Contact Details:

Ruby Fortune publish the house edge (RTP) information for their slots games.

The Ruby Fortune comp point program awards 5 comp points for every €10 wagered. Not all games earn the full amount. Accrual rates are as follows;

• All Slots, American Roulette and all Parlor Games 100%
• All Table Pokers, all Roulettes (except American Roulette), Red Dog, Casino War and Sic Bo 50%
• All Video/Power Pokers (except All Aces Video/Power Pokers), all Blackjacks (except Classic Blackjack), all Craps and all Baccarats 10%
• Classic Blackjack and All Aces Video/Power Pokers 2%

Comp points can then be redeemed at a rate of 5000 comp points to €10.

This is equivalent to the standard Playtech comp point program for games weighted at 100% and weaker for all other games.

Comp points not redeemed in 90 days will expire.

The group that own and operate Ruby Fortune and Betway, whilst uncooperative with us on player complaints brought to us against them, do a great deal to support our sister charity which aids those exhibiting problem gambling behaviours. This offsets the tiny number of complaints brought to us about them each year and as long as players are mindful of the fact that we cannot mediate complaints between themselves and Ruby Fortune we see the value in recommending a group that actively works to support compulsive gamblers. Players should note that there is s €10 per month dormancy fee though it is not stipulated what qualifies an account for dormant classification.