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3.55

Ruby Royal Status: Closed

Ruby Royal Casino

Overview

Review last updated – June 2015

As of July 2015 Ruby Royal casino have closed.

Ruby Royal are linked to the Bet Cave group of casinos by the same false statements made on their homepage. They now appear to be owned by the Revenue Jet group.

Trustworthiness

 - 0 / 10

Due to their Not Recommended status we did not feel comfortable asking a review to play with Ruby Royal.

A large proportion of the casinos that use Rival software are owned and operated by the Bonne Chance group, the same group that owns and operates Rival software. The centralized support and payment processing services that Bonne Chance provide for all of their casino had developed a substantially negative reputation due to excessive player payment problems and a lack of transparency when it comes to player disputes. Rival have even gone so far as to threaten CasinoMeister with legal action over a thread on the site's message boards, a threat that they later withdrew.

Rival are secretive about the ownership of the various casinos that use their software, but it seems likely that Planet Kings are operated by Bonne Chance.

All the casino on this group make the following claim on their homepages;

Casino is approved by Online Casino Suite and a Online Casino Extra and Online Casino Advisor.

We can find no evidence what-so-ever to support these claims.

Some of the casinos believed to be owned by Rival have previously made the following claim on their homepages;

Casino is approved by Online Casino Suite and a Online Casino Extra and Online Casino Advisor.

We can find no evidence what-so-ever to support these claims.

Ruby Royal casino - that is tied to the Bet Cave group via word for word the same claims as detailed above on their website - also has ties to Revenue Jet - the affiliate program for another group of Realtime Gaming casinos that we list as Not Recommended. The link to their affiliate program on their website links to the Revenue Jet page, though their casino does not appear to be listed with Revenue Jet.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open). As hacking is an illegal and unethical activity any brand from a group that continued to appear on these hacked sites for an extended period of time has been placed on our Blacklist.

For references see Revenue Jet Group Player Issues

Bonuses

 - 6 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

400% up to $100

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account

Wagering Requirements;

  • Slots - 38xbonus
  • Blackjack - 150xbonus
  • Video Poker - 150xbonus

Adjustments to ratings;

  • Restricted Games (-1) - You can only play the following games with a bonus; i-Slots, Video Slots, 3 Reel Slots (excluding progressive slots), Scratch Cards, Keno, Blackjack, Multihand Blackjack, and Video Poker

Game Weightings (already account for in Wagering Requirements)

  • Blackjack and Video Poker 25%


Notes



Payout Speed: 2-4 days

 - 8 / 10

Due to their Not Recommended status we have not tested the withdrawal times at Ruby Royal. The Ruby Royal website states that withdrawals will be paid within 2 business days

Minimum Withdrawal - None listed

Max Withdrawal - $2000/day.

Banking Options Available -credit card, UseMyWallet, ClickandBuy, EcoPayz, Neteller, Click2Pay, Skrill

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 3 / 10

Ruby Royal use Rival software for their download casino. Check out our Rival Software Review.

Game selections are as follows;

Download

Instant

Table Games – 12

Table Games – 8

Slots – 95

Slots – 100

Video Poker – 7

Video Poker – 7

Jackpot - 4

Jackpot - 4

Customer Service

 - 0 / 10

Email Testing Record

  • June 2015 - No Response
  • November 2014 - 17 hour 44 minutes
  • June 2014 - 18 hours 29 minutes
  • December 2013 - No Response
  • September 2013 - 13 minutes

Licensing

 - 0 / 10

Ruby Royal casino do not provide any licensing information on their website.

The following countries are restricted from participation with Ruby Royal casino;

Contact Details;

Email : support@rubyroyal.com
finance@rubyroyal.com
affiliates@rubyroyal.com
Phone : US toll-free: 866-210-9090
UK toll-free: 800-088-5176
France toll-free: 805-089-350
Germany toll-free: 800-723-8473
S. Africa toll-free: +44 800-088-5176

Slots RTP

Ruby Royal do publish the Return to Player (RTP)/house edge figures for all of their slots games.

Comp Points

The Ruby Royal comp point program accrues comp points at the following rates for every $1 wagered;

  • 2 points for wagering on Video Slots, Classic Slots, i-Slots
    Speciality Games, Scratch Cards
  • 1 point for wagers placed on Table Games, Video Poker

Comp point can be converted at a rate of 1000 comp points to $1. This is as good as the standard Playtech comp point at the lowest level and better for all other games.

Closing Thoughts

When a casino has to make things up to seem reputable - and let's be clear, claiming approval from sites that either don't exist or haven't approved of you qualifies as making things up - you know you shouldn't be playing with them!

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