ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

3.78

Sierra Star: Closed

Top Casinos: United Kingdom

Sierra Star: Closed

Closed status icon

Sierra Star is closed. Try another casino

Try another casino

Sierra Star Casino

Players from United Kingdom are welcome at Sierra Star casino.

Overview

Review last updated - December 2013

We do NOT recommend playing with Sierra Star casino.

Sierra Star casino are one of three Playtech casinos in this group that have been unresponsive to player complaints and have a poor reputation with affiliates.

Trustworthiness

 -  1 / 10

Due to their Not Recommended status we did not feel comfortable asking a reviewer to play with Sierra Star casino.

The group that owns Sierra Star casino have been non-responsive to player complaints.

This group are also subject to a warning at Beating Bonuses due to reported Slow/No payment of players.

This group are also Rogued at Affiliate Guard Dog due to non-payment of affiliates.

Bonuses

 -  6 / 10
Deposit Method Restrictions:
Country/Regional Restrictions:

BONUS CODE:

CLAIM BONUS
Value to Player for:
Bonus Value

Payout Speed: 5-7 days

 - 4 / 10

Due to their Not Recommended status we have not tested the withdrawal times at Sierra Star casino. Sierra Star casino list their Neteller withdrawal time as 5-7 days.

Minimum withdrawal - None listed

Maximum withdrawal - None listed

Banking options available - Credit/Debit cards, Skrill (Moneybookers), EntroPay, WebMoney, UseMyBank, Moneta, PaySafeCard, AstroPay, InstaDebit, Click2Pay, UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 -  10 / 10

Sierra Star casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 38

Table Games – 30

Slots – 113

Slots – 107

Video Poker – 15

Video Poker – 15

Live - 6

Live - 3

Jackpot - 25

Jackpot - 23

Customer Service

 -  0 / 10

Email Testing Record

  • December 2013 - Email Bounced
  • September 2013 - No Response

Licensing

 -  2 / 10

SierraStar hold the following gambling licenses :

  • Curacao eGaming - SierraStar are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Sierra Star casino – Afghanistan, Antigua and Barbuda, Netherlands Antilles, American Samoa , Bulgaria, Cuba, Cyprus, Estonia, Micronesia, Guam, Hongkong, Israel, Iraq, Iran, Jordan, Lybia, Macau, Northern Mariana Islands, Philippines, Puerto Rico, Palestinian Territory, Sudan, Serbia, Syria, Turkey, US Minor Outlying Islands, USA and USA territories, U.S. Virgin Islands, France

Contact Information;

Email : [email protected]
[email protected]
[email protected]
[email protected]
Phone : International: 632-756-7848
Canada 1-866-463-9278
Fax :632-756-7849
Canada 1-866-343-0705

Restricted Countries

Players from United Kingdom accepted.

Sierra Star does not accept players from the following countries: Afghanistan, Asia, American Samoa, Oceania, Antigua and Barbuda, Bulgaria, Cuba, Cyprus, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Guam, Hong Kong, Iran, Iraq, Israel, Jordan, Libya, Macao, Micronesia, Netherlands Antilles, Northern Mariana Islands, Palestinia, Philippines, Puerto Rico, Serbia, Sudan, Syrian Arab Republic, Turkey, Turkey, United States Minor Outlying Islands, Virgin Islands, U.S., Virgin Islands, U.S..

Contact

Slots RTP

Sierra Star casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

The Sierra Star comp point program awards players with 1 comp point for every $10 wagered and for every 100 comp points you earn you can exchange them for $1.

Closing Thoughts

Sierra Star casino have a history of not responding to player complaints and slow/no pay issues - it doesn't take a genius to see the reasons not to play with this casino.

Associated By Company

There are no associated casinos to display.

COMPLAINTS

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.