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3.00

Sierra Star Status: Closed

Sierra Star Casino

Overview

Review last updated – December 2013

We do NOT recommend playing with Sierra Star casino.

Sierra Star casino are one of three Playtech casinos in this group that have been unresponsive to player complaints and have a poor reputation with affiliates.

Trustworthiness

 - 1 / 10

Due to their Not Recommended status we did not feel comfortable asking a reviewer to play with Sierra Star casino.

The group that owns Sierra Star casino have been non-responsive to player complaints.

This group are also subject to a warning at Beating Bonuses due to reported Slow/No payment of players.

This group are also Rogued at Affiliate Guard Dog due to non-payment of affiliates.

Bonuses

 - 6 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

150% up to £300.

Sticky - You will receive this bonus at the time of your deposit but can never withdraw the bonus. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 30xbonus
  • Video Poker - 300xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are not allowed to play the following games with a bonus; Roulette, Baccarat, Craps, Sic Bo, all variations of Pontoon, all variations of BJ, Jackpot Darts, Heads or Tails, Mega Ball, Wild Viking, Genie's Hi Lo, Casino Hold’Em, Red Dog, Spin a win, Casino War, King Kong

Game Weightings (already account for in Wagering Requirements)

  • Slots 100%
  • Non-excluded card games and Keno 25%
  • Penalty Shootout and Video Poker 10%


Notes

Players from the following countries must double all wagering requirements stated in the terms and conditions of the bonus; Brazil, Denmark, UK, Costa Rica, Argentina, Peru, Bolivia, Dominican Republic, Romania, Hungary, Thailand, Latvia, Slovak Republic, Columbia, Uruguay, Finland, Greece.



Payout Speed: 5-7 days

 - 4 / 10

Due to their Not Recommended status we have not tested the withdrawal times at Sierra Star casino. Sierra Star casino list their Neteller withdrawal time as 5-7 days.

Minimum withdrawal - None listed

Maximum withdrawal - None listed

Banking options available - Credit/Debit cards, Skrill (Moneybookers), EntroPay, WebMoney, UseMyBank, Moneta, PaySafeCard, AstroPay, InstaDebit, Click2Pay, UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Sierra Star casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 38

Table Games – 30

Slots – 113

Slots – 107

Video Poker – 15

Video Poker – 15

Live - 6

Live - 3

Jackpot - 25

Jackpot - 23

Customer Service

 - 0 / 10

Email Testing Record

  • December 2013 - Email Bounced
  • September 2013 - No Response

Licensing

 - 2 / 10

SierraStar hold the following gambling licenses :

  • Curacao eGaming - SierraStar are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Sierra Star casino – Afghanistan, Antigua and Barbuda, Netherlands Antilles, American Samoa , Bulgaria, Cuba, Cyprus, Estonia, Micronesia, Guam, Hongkong, Israel, Iraq, Iran, Jordan, Lybia, Macau, Northern Mariana Islands, Philippines, Puerto Rico, Palestinian Territory, Sudan, Serbia, Syria, Turkey, US Minor Outlying Islands, USA and USA territories, U.S. Virgin Islands, France

Contact Information;

Email : support@sierrastarcasino.com
deposits@sierrastarcasino.com
withdrawal@sierrastarcasino.com
docs@sierrastarcasino.com
Phone : International: 632-756-7848
Canada 1-866-463-9278
Fax : 632-756-7849
Canada 1-866-343-0705

Restricted Countries

Sierra Star does not accept players from the following countries: Afghanistan, American Samoa, Antigua and Barbuda, Bulgaria, Cuba, Cyprus, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guam, Hong Kong SAR China, Iran, Iraq, Israel, Jordan, Libya, Macau SAR China, Micronesia, EU, Northern Mariana Islands, Palestinian Territories, Philippines, Puerto Rico, Serbia, Sudan, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands.

Slots RTP

Sierra Star casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

The Sierra Star comp point program awards players with 1 comp point for every $10 wagered and for every 100 comp points you earn you can exchange them for $1.

Closing Thoughts

Sierra Star casino have a history of not responding to player complaints and slow/no pay issues - it doesn't take a genius to see the reasons not to play with this casino.

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