OVERALL VERDICT
3.78/10

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OVERALL VERDICT

3.78/10

PAYOUT SPEED

4/10

Customer Service

0/10

Bonuses

6/10

Software

10/10

Licensing

2/10

AFFILIATE PROGRAM

Sierra Star Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

There are no recommended casinos to your country to display.

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– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– No effective regulation. Licensed in name only.

Sierra Star Casino Review

Name: Sierra Star Casino Review
Item: Sierra Star
Rating: 3.78
Author: ThePOGG

Review last updated - December 2013

OVERVIEW | 3.78/10

We do NOT recommend playing with Sierra Star casino.

Sierra Star casino are one of three Playtech casinos in this group that have been unresponsive to player complaints and have a poor reputation with affiliates.

TRUSTWORTHINESS | 1/10

Due to their Not Recommended status we did not feel comfortable asking a reviewer to play with Sierra Star casino.

The group that owns Sierra Star casino have been non-responsive to player complaints.

This group are also subject to a warning at Beating Bonuses due to reported Slow/No payment of players.

This group are also Rogued at Affiliate Guard Dog due to non-payment of affiliates.

BONUSES | 6 / 10

Sierra Star Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 5-7 days | 4 / 10

Due to their Not Recommended status we have not tested the withdrawal times at Sierra Star casino. Sierra Star casino list their Neteller withdrawal time as 5-7 days.

Minimum withdrawal - None listed

Maximum withdrawal - None listed

Banking options available - Credit/Debit cards, Skrill (Moneybookers), EntroPay, WebMoney, UseMyBank, Moneta, PaySafeCard, AstroPay, InstaDebit, Click2Pay, UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Sierra Star casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download	Instant
Table Games – 38	Table Games – 30
Slots – 113	Slots – 107
Video Poker – 15	Video Poker – 15
Live - 6	Live - 3
Jackpot - 25	Jackpot - 23

Customer Service | 0 / 10

Email Testing Record

December 2013 - Email Bounced
September 2013 - No Response

Licensing | 2 / 10

SierraStar hold the following gambling licenses :

Curacao eGaming - SierraStar are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Sierra Star casino – Afghanistan, Antigua and Barbuda, Netherlands Antilles, American Samoa , Bulgaria, Cuba, Cyprus, Estonia, Micronesia, Guam, Hongkong, Israel, Iraq, Iran, Jordan, Lybia, Macau, Northern Mariana Islands, Philippines, Puerto Rico, Palestinian Territory, Sudan, Serbia, Syria, Turkey, US Minor Outlying Islands, USA and USA territories, U.S. Virgin Islands, France

Contact Information;

Email :	[email protected]
	[email protected]
	[email protected]
	[email protected]
Phone :	International: 632-756-7848
	Canada 1-866-463-9278
Fax :	632-756-7849
	Canada 1-866-343-0705

Restricted Countries

Players from United States NOT accepted.

Sierra Star does not accept players from the following countries: Afghanistan, Asia, American Samoa, Oceania, Antigua and Barbuda, Bulgaria, Cuba, Cyprus, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Guam, Hong Kong, Iran, Iraq, Israel, Jordan, Libya, Macao, Micronesia, Netherlands Antilles, Northern Mariana Islands, Palestinia, Philippines, Puerto Rico, Serbia, Sudan, Syrian Arab Republic, Turkey, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

Sierra Star casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

The Sierra Star comp point program awards players with 1 comp point for every $10 wagered and for every 100 comp points you earn you can exchange them for $1.

Closing Thoughts

Sierra Star casino have a history of not responding to player complaints and slow/no pay issues - it doesn't take a genius to see the reasons not to play with this casino.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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