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1.55

Silver Sands Status: Not Recommended

Silver Sands Casino

Overview

Review last updated – July 2017

Silver Sands were previously owned by the Crystal Palace/Virtual group, a collective of casinos with a very negative reputation. Unlike 2 large subsets of the old Virtual group, SilverSands have made no efforts to correct the misbehaviour of the past.

Trustworthiness

 - 2 / 10

Due to their Not Recommended status we did not feel comfortable sending a review to any of the venues that previously made up the Virtual group.

The history of the various casino properties involved with the Virtual group is a long and negative one that focuses on a failure to pay players and where they did, payment taking excessive time. The latter of these issues certainly persists today.

Our December 2013 update found that the Ace Revenue/GWages groups are now trying to atone for the issues of the past. Before we would consider changing our stance on these casinos, the complaint volume would have to drop considerably and no further negative behaviour would have to take place in the next three years. SilverSands are not part of either of these groups.

For references see Virtual Group Player Issues

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to €400.

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 60xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are not allowed to play the following games while you have a bonus; Roulette, Craps, Baccarat, Pontoon, War, Black Jack and Video Poker
  • Bonuses on subsequent deposits (+1) - 2nd deposit 75% up to €300, 3rd deposit 50% up to €300.

Game Weightings (already account for in Wagering Requirements)



Notes



Payout Speed: 2+ months

 - 0 / 10

Due to their Not Recommended status we have not tested the withdrawal time at the any of the casinos in the Ace Revenue or Gambling Wages group. Due to the massive quantity of complaints related to slow payments from these groups, we believe withdrawals will take a minimum of 2 months.

Minimum Withdrawal - None listed.

Maximum Withdrawal - None listed.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

Silver Sands casino use RealTime Gaming software for both their download and instant casino. Check out our RealTime Gaming Software Review.

Download

Instant

Table Games – 18

Table Games – 17

Slots – 97

Slots – 29

Video Poker – 18

Video Poker – 28

Jackpots - 10

Jackpots - 0

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No Response
  • December 2015 - 6 hours 38 minutes
  • June 2015 - 11 hours 8 minutes
  • November 2014 - 10 minutes
  • June 2014 - No email support
  • August 2013 - No Response

Licensing

 - 0 / 10

Silver Sands casino do not display any licensing information.

The following countries are allowed to participate with Silver Sands casino –

Contact Information;

Email : support@silversandscasino.com

Affiliate Program - Pound Affiliates.

Slots RTP

No RTG casino that we are aware of publishes their slots house edge (RTP) information.

Comp Points

The Silver Sands comp point program offers 1 comp point for every $10 wagered on any game and every 100 comp points can be redeemed for $1. This is in line with the Playtech standard comp point program and above average for the industry.

Closing Thoughts

Silver Sands certainly used to part of a disreputable group and the lack of licensing information doesn't encourage us to believe much as changed.

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