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3.8

Simba Games Status: Blacklisted

Simba Games Casino

Overview

Review last updated – July 2017

All SkillOnNet casinos have been included on our Blacklist due to anomalies found in their software and the companies subsequent behaviour.

See http://thepogg.com/skillonnet-software-non-randomnot-fair/ for further details.

Another SkillOnNet casino. The increased chance that the software that Simba Games uses does not function in a fair fashion eclipses any possible positives.

Trustworthiness

 - 0 / 10

Simba Games casino have been included on our Blacklist for use of SkillOnNet software, a casino software that has in at least one instances been shown to be offering a non-random Video Poker Gamble feature. See https://thepogg.com/skillonnet-software-non-randomnot-fair/ for further information.

Casinos using SkillOnNet software for the most part appear to be run and managed by SkillOnNet with the exception of a few White Label operators.

In December 2017 we became aware of SkillOnNet offering a Self-Exclusion tool that, in our opinion, was designed with the intent of manipulating users looking to Self-Exclude into selecting the minimum possible exclusion length while making it difficult to locate information on the longer exclusions that should be available to players. We view this practice as morally questionable with the primary intent of allowing at risk users to re-engage with gambling services at SkillOnNet operators more quickly.

The SkillOnNet license appear to have engaged in a retroactive Responsible Gambling exclusion to justify non-payment of winnings. A player who asked whether they had ever self-excluded at a property on the SkillOnNet license was advised that they had not, that they should consider self-excluding and allowed to play on. Months later when the player hit a four figure win, the same conversation was then used to justify non-payment of the win despite the operator not feeling the conversation was significant enough to require application of an enforced exclusion at the time the conversation occurred.

For references see SkillOnNet Group Player Issues

You can see the latest updates to Simba Games casino's terms and conditions here.

Bonuses

 - 10 / 10
100% up to £100
Max Bonus 100
Min Deposit 20
Max Bet 10%xb/5
Type Cashable
Wagering 30xb
20 complimentary spins on Ninja Master
# of Spins 20
Spin Value 0.20
Max Bet 10%xb/5
Max Win 100
Wagering 60xw

The Simba Games Welcome bonus currently consists of a bonus of 100% up to £100 plus 20 complimentary spins on Ninja Master.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 30xbonus for the deposit bonus and 60xwinnings for the complimentary spins.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet while playing with this bonus is £5 or 10% of the bonus, whichever is lower.

There is no maximum allowed win associated with the deposit bonus and the complimentary spins have a maximum allowed win of £100.

The bonus is cashable.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

Players from the following countries are not eligible to receive this bonus - Ukraine, Belarus, Latvia, Russia and Lithuania

Game Weightings:

  • GVG Slots and Scratch games 100%
  • All other Slots and Scratch 60%
  • All other games 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions: Ukraine, Belarus, Latvia, Russia and Lithuania
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
£17.25
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
n/a

Payout Speed: 5 days

 - 5 / 10

Due to their Blacklisted status status we have not tested withdrawal times at the SkillOnNet group. Simba Games casino do not list their Neteller Withdrawal times and as such we will assume it to be 5 days.

Minimum withdrawal – None listed.

Maximum withdrawal – €5000/transaction, €10000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, UKash, PaySafeCard, ClickandBuy, WebMoney, EntroPay, UseMyBank, EUTeller, NeoSurf, PayPal, Poli

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 0 / 10

There have been issues with the randomness of SkillOnNet software. Check out our SkillOnNet Software Review.

Game selection is as follows;

Download

Table Games – 19

Slots – 100

Video Poker – 16

Jackpot – 17

Live - 3

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - Need to register to get support
  • June 2015 - No Response
  • November 2014 - 13 minutes
  • June 2014 - 1 minutes
  • December 2013 - 4 hours 29 minutes
  • August 2013 - 28 minutes

Licensing

 - 10 / 10

SimbaGames hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. SimbaGames currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Simba Games casino- Belgium, Republic of Cyprus, Denmark, Italy, Israel, Turkey, France, Spain, Mexico, Romania, the German state of Schieswig Holstein and the USA

Contact Details;

Email : support@simbagames.com
cashier@simbagames.com
technical@simbagames.com
bonus@simbagames.com
feedback@simbagames.com
complaints@simbagames.com
marketing@simbagames.com
affiliates@simbagames.com
Phone : +1-647-724-4691
Fax : +1-760-542-6028

Affiliate Program - Prime Partners.

Restricted Countries

Simba Games does not accept players from the following countries: Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Germany, Israel, Italy, Mexico, Romania, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Slots RTP

Simba Games publish the house edge figures (RTP) for all of their slots games. These can be found in the Game Help files inside the Cashier.

Comp Points

The Simba Games casino comp point program awards comp points at a different rate depending on the game you are playing as follows;

  • Slots (including jackpot slots), Doubles heaven, Scratch Games €10 bet = 1 comp point
  • Hi & Lo, Let Them Ride €20 bet = 1 comp point
  • Carribean Poker, Casino Holdem €30 bet = 1 comp point
  • All Roulette, Video Poker, Big Wheel, Blackjack, Baccarat, Punto Banco €40 bet = 1 comp point
  • Craps, Pai Gow Poker €80 bet = 1 comp point

They do not list how many points you need to redeem for €1 or whether points are redeemed to cash or bonuses.

Closing Thoughts

Likely run by a company who would like to pretend that no-one had found issues with one of their games, the trust that has to be present between players and online casinos should not be given to Simba Games.

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Promotional Terms & Conditions

100% up to £100
Max Bonus 100
Min Deposit 20
Max Bet 10%xb/5
Type Cashable
Wagering 30xb
20 complimentary spins on Ninja Master
# of Spins 20
Spin Value 0.20
Max Bet 10%xb/5
Max Win 100
Wagering 60xw

This promotion is only available to new players and only once they've made their first deposit.

The Simba Games Welcome bonus currently consists of a bonus of 100% up to £100 plus 20 complimentary spins on Ninja Master.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 30xbonus for the deposit bonus and 60xwinnings for the complimentary spins.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet while playing with this bonus is £5 or 10% of the bonus, whichever is lower.

There is no maximum allowed win associated with the deposit bonus and the complimentary spins have a maximum allowed win of £100.

The bonus is cashable.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

Players from the following countries are not eligible to receive this bonus - Ukraine, Belarus, Latvia, Russia and Lithuania

Game Weightings:

  • GVG Slots and Scratch games 100%
  • All other Slots and Scratch 60%
  • All other games 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

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