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2.30

Slingo Status: Not Recommended

Ownership:
Bear Group Ltd

Slingo Casino

Overview

Review last updated – July 2017

Slingo Casino is a white label operating on the Bear Group Ltd platform – Bear Group Ltd are a subsidiary of Gaming Realms PLC. Slingo are licensed in Alderney and also by the UKGC. The white label Pocket Fruity and the Bear Group Ltd owned, Spin Genie, are on the same platform. Slingo offer a very narrow range of games from: Net Entertainment, IGT and Alchemy Bet.  Their site design is easy enough to navigate but unfortunately in places they have chosen to use white text over a light pastel background which makes reading information rather difficult for players.  Their homepage features a brightly coloured fantasy fairyland style background. Spin Genie – another venue operating on the same platform refuses to discuss player complaints and it follows that this is likely to be true of Slingo too.

Trustworthiness

 - 1 / 10

Slingo Casino's platform neighbour, Spin Genie, will not engage with discussion of player complaints and this extends to Slingo too.

(-2)Slingo Casino are Not Recommended at ThePogg as a result of their dormancy clause which we perceive to be predatory in nature. It states that: "We reserve the right to suspend or close your Account if it has been inactive (i.e. you have not logged into the service or interacted with our games in any other way) for more than 6 months. In the event that we have closed your account in line with the provisions of this clause we will endeavour to contact you and return any funds to you for a further 12 months. If this does not prove possible we reserve the right to reclaim such funds." It is absolutely fine to contact players to try and return funds but the casino should never remit the balance to themselves if methods of communication fail. The remaining balance should either be placed with their regulator for holding or donated to a charitable organisation that is clearly named in their Terms and Conditions. Dormancy should bot be used as an excuse to seize player funds.

(-2)Vague and Awkward Rules - Slingo Casino count Video Poker as a Table Game which it is certainly not - this could cause issues for players who correctly assign it a different category and therefore do not see it as restricted from bonus wagering.

This group of operators has been involved in the closure of affiliate and player accounts based on the affiliate posting on the same message board as the player. This is a massive over extension of a standard anti-fraud policy and is dangerous to both players and affiliates.

For references see Bear Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus:

100% up to £100.

Sticky - this bonus cannot be withdrawn not even once the specified wagering has been completed.

Wagering Requirements:

  • Slots - 30xbonus

Adjustments to ratings:

    (-2) Vague Awkward Bonus Rules. Slingo do not specify whether the wagering requirement is 30 x the deposit; the bonus; or the deposit + bonus. For the purposes of our ratings we have taken it to be 30 x deposit.

    (-1)Table games are restricted from bonus play - be mindful that despite it being inaccurate to do so, Slingo consider Video Poker a Table Game and therefore it is restricted too.

Game Weightings (already account for in Wagering Requirements)



Notes



Payout Speed: 5 days

 - 5 / 10

Slingo Casino do not state withdrawal times on their site - they may well do so after login but this is not acceptable - this information should be available to players prior to sign-up. Since they are unable to accept US traffic we default to a withdrawal time of 5 days.

Minimum withdrawal - £20.

Maximum withdrawal - £10,000 or requests over this will be paid in monthly instalments of £10,000 until the amount requested is complete.

Banking options available - Credit/Debit cards.

Software

 - 2 / 10

Slingo Casino use Net Entertainment Software for their slots games and also: IGT, Microgaming, Realistic, Eyecon, Alchemy Bet and some proprietary games. Check out our Net Entertainment Software Review.

Game selections are as follows:

Instant

Slots – 28

Video Poker– 1

Table – 6

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - Need to register to get support
  • November 2015 - 24 hours and 13 minutes.

Licensing

 - 10 / 10

Slingo Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Slingo currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

The following countries are not allowed to register with Slingo Casino: US and its territories.

Contact Details:

Email : help@slingo.com
Address : Bear Group Ltd
Upland Business Centre
Upland Road
St. Peter Port
Guernsey
GY1 1US

Affiliate Program - QuickThink Affiliates.

Restricted Countries

Slingo does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Slingo do not appear to provide the R.T.P.s for their slots games - they may do so after login but this information should be available to players before signing up.

Comp Points

Slingo do not appear to offer a comp points system but they do offer a V.I.P. program - further details can be located on their site.

Closing Thoughts

Slingo Casino are Not Recommended at ThePOGG as a result of their platform neighbour, Spin Genie's, lack of willingness to engage with discussion regarding customer complaints logged at this portal. It is safe to assume that this approach will extend to this venue too. They also seize funds from accounts that have been inactive for 12 months though they will try to contact players to return funds prior to this action - Dormancy clauses should not be in place to allow such actions at any stage of the process. Though we do Not Recommend this casino players should still be aware that Video Poker is considered a table game at this venue despite the fact that it cannot accurately be assigned this category - it is therefore restricted during bonus play. This casino only appears to offer credit/debit card deposit/withdrawal methods which is not particularly diverse considering the number of options now available at other venues.

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