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blacklisted casino thepogg

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.


Slotaway Casino Review

Review last updated - March 2019

OVERVIEW | 5.68/10


Slotaway Casino are owned and operated by 8 Ball Ltd and their white label is Intellectual Property & Software Ltd (IPS) - a company based in Alderney. Slotaway Casino are sister casino to: Castle Jackpot Casino, 21 Casino, Casino Real, Bet UK Casino, Pink Casino, SlotBoss UK Casino, SlotMob Casino, Svensk Casino, Slotto Casino and Casino Euro Millions. Slotaway Casino are dual licensed by Alderney and the UKGC. The casino offers a range of games provided by IGT, Evolution, Eyecon and Microgaming.  The site is simply designed and uses a quartet of colours: black, white, gold and grey.  The 'S' in the name is a $ sign.  The centres of the empty letters are replaced with stars.  The background is black fading to gold sparkles on the right hand side.

TRUSTWORTHINESS | 2/10


(-1)Awkward Terms and Conditions. Term 15.37 " If you win MegaJackpots® the prize money shall be paid to you in 20 equal annual instalments. For the avoidance of doubt, no interest will accrue in your favour on any unpaid balance. In lieu of the annual payments, a MegaJackpots® winner will be offered the option of selecting a reduced lump sum amount based on the present value of the future payments." Is not acceptable. Taking 20 years to pay out a jackpot amount which is actually held in an account by the game provider and not from the casino's balance is in no way fair to players. neither is encouraging them to settle for a lesser overall amount in order to get their fairly won money quicker!

(-1)Dormancy Clause - Term 6.12 "If your account has been inactive for 2 years it will be suspended. We will reclaim funds from any account that shows no activity over a 2 year period." Dormancy clauses should never be used as a means of seizing balances. This casino does not even say that it will make any attempts to contact players to inform them in advance that their balance will be lost. Unacceptable.

The IPS group have made clear that they are "not obligated" to discuss player complaints with this service. They have also been non-responsive to player complaints at other sites and appear to have engaged in what we view to be questionable practices when dealing with gambling protection and self-exclusion issues.

A complaint closed on 2019 saw a player self-excluded player allowed to open an account with another property own by the group without UKGC phone call discussion taking place. The operator's position was that they had adequate alternative policies in place, however the LCCP does not allow scope for alternative policies and our conversations with the regulator indicate that where historic practice has not met with LCCP standards, that the LCCP standards still have to be upheld.

For references see LeoVegas Player Issues

BONUSES | 7 / 10


100% up to £250
Max Bonus 250
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 20x(d+b)
Deposit Method Restrictions:
Country/Regional Restrictions:

Terms and Conditions

The SlotAway Welcome bonus currently consists of a bonus of 100% up to £250.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 20x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £5 on any single round of play.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Game Weightings:

  • Fairytale Legends: Hansel & Gretel, Wizard of Oz: Ruby Slippers, Immortal Romance, Lucky Leprechaun, Bust The Bank, Thunderstruck 2 50%
  • Hi-Lo Gambler, Video Poker 10%
  • All Video Blackjack Variants 5%
  • All Roulette Variants, All Live Casino Variants, 3 Card Brag, Bruce Lee, Gonzo's Quest, Fortunes Of Sparta 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to £250
Try another casino
Value to Player for:
$12.13
Bonus Value
low roller
mid
mid roller
high
high roller
high
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Payout Speed: 5 days | 5 / 10


Slotaway Casino Support stated when asked that withdrawals are processed in 5 days.>

Minimum withdrawal - £20

Maximum withdrawal - £10,000 in 24 hours. Maximum of 5 withdrawals in 24 hours. Larger withdrawals will be paid in monthly instalments.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Paysafecard.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 6 / 10


Slotaway Casino use IGT software for their instant games and also some Microgaming, Bede Gaming, Evolution Gaming, Barcrest and High 5 Gaming. /p>

Game selections are as follows:

Instant

Table Games – 7

Jackpot – 4

Video Poker– 8

Slots – 289

Live – 4

Customer Service | 10 / 10


Email Testing Record

  • November 2016 - 1 minute
  • November 2015 - 34 minutes.

Licensing | 10 / 10


slotawayCasino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. SlotAway currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

The following countries are not allowed to register with SlotawayCasino: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Austria, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia (Plurinational State of), Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina, Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo (the Democratic Republic of the), Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Korea (Democratic People's Republic of), Djibouti, Dominica, Dominican Republic, Timor-Leste, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, India, Indonesia, Iran (Islamic Republic of), Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea (Republic of), Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Lithuania, Macao, Macedonia (the former Yugoslav Republic of), Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia (Federated States of), Moldova (Republic of), Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, New Zealand, Occupied Palestinian Territory,Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland , Puerto Rico, Qatar, Korea (Republic of), Reunion, Romania, Russia, Rwanda, Saint Helena, Ascension and Tristan da Cunha, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Svalbard and Jan Mayen, Swaziland, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania (United Republic of), Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, US Minor Outlying Islands, Uzbekistan, Vanuatu, Holy See (Vatican City State), Venezuela (Bolivarian Republic of), Vietnam, Virgin Islands, British, Virgin Islands(U.S.), Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Contact Details:

Email : [email protected]
Address : IPS Ltd.
Inchalla
Le Val
Aldernay
GY9 3UL

Restricted Countries


Players from United States NOT accepted.

Slotaway does not accept players from the following countries: Afghanistan, Asia, Albania, Algeria, Africa, American Samoa, Oceania, Andorra, Angola, Anguilla, North America, Antarctica, Antigua and Barbuda, Argentina, South America, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic of The Congo, Cook Islands, Costa Rica, Cote D'ivoire, Croatia, Cuba, Cyprus, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic of Korea, Republic of Korea, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinia, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania, United Republic of, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Contact


Slots RTP


Slotaway Casino give the RTPs for all of their slots games.

Comp Points


Slotaway Casino do not appear to have a comp points system for all players - they do have a V.I.P. program - further details are available on their website.

Closing Thoughts


Slotaway Casino are non-responsive to player complaints and their are still some areas of their site that we see giving rise to issues in the future. Firstly their dormancy clause clearly states that they will seize customer balances after 2 years and they give no indication that they will inform customers at any point of their intent before this - not only is it a courtesy for them to do so but predatory dormancy clauses cannot be tolerated. Secondly their stipulation that jackpots will be paid out in 20 annual instalments is unacceptable and customers should be clear that such a term exists. This casino also takes a relatively long time to pay out for a venue that accepts UK players - 5 days - they also allow customers to reverse withdrawals during this period and having such a long pay-out process may lead to susceptible players reversing withdrawals that they cannot really afford to.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Slotaway
Declined

Slotaway - refund

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