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5.65

Slots Heaven Status: Does not accept players from United States

Ownership:
ONISAC Ltd
Affiliate Program:
iAffiliates

Slots Heaven Casino

Overview

Review last updated – February 2018

One of the newer venues from the Mansion group of casinos, we have a developing relationship with this group and expect them to make Recommended status in the near future.

Trustworthiness

 - 6 / 10

Slots Heaven are a member of the Mansion group.
Historically the Mansion group have been unwilling to discuss complaints with this and other dispute mediation services which have prevented us from recommending their properties to players. At the start of 2018 our Complaints Manager had a long conversation with with the Mansion counterpart and we now believe that we should be able to manage complaints moving forward. As such assuming that no further issues arise that cannot be resolved the Mansion Group operator's Trustworthiness score will increase by 1 point every 6 months to a maximum of 8.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

For references see Mansion Group Player Issues

You can see the latest updates to Slots Heaven casino's terms and conditions here.

Bonuses

 - 10 / 10
200% up to £400
Max Bonus 200
Min Deposit 20
Max Bet 5/0.50
Type Sticky
Wagering 40xb
200 complimentary spins on Age of the Gods
# of Spins 200
Spin Value 0.20
Max Bet 5/0.50
Max Win 100/day
Wagering 20xw
Deposit Method Restrictions: Neteller for players from Croatia or UK
Country/Regional Restrictions: China
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£29.78
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 5 days

 - 5 / 10

The Slots Heaven website report withdrawals paid within 3 business days resulting in a total of 5 days over weekends.

Banking options available - Credit/Debit cards, Neteller, Moneybookers, Click2Pay, PaySafeCard, Citadel, UKash, Bank Wire, Instadebit, Click and Buy

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 5 / 10

Slots Heaven casino use Playtech software for their download casinos. They do offer several instant play games – also Playtech powered – however these are only available in free play mode. Check out our Playtech Software Review.

Game selections are as follows;

Game selections are as follows;

Table Games – 35

Slots – 225

Video Poker – 19

Live - 19

Jackpots - 26

Customer Service

 - 0 / 10

Our reviewers report positive experiences with Mansion Casino customer services

Email Testing Record

  • December 2016 - Need to register to get support
  • June 2015 - 3 hours 27 minutes
  • November 2014 - 1 hour 57 minutes

Licensing

 - 8 / 10

SlotsHeaven hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. SlotsHeaven currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Slots Heaven does not accept players from the following countries: American Samoa, Antigua and Barbuda, Australia, Austria, Belgium, Bulgaria, Colombia, Cyprus, Czech Republic, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Germany, Guam, Hong Kong SAR China, Hungary, Ireland, Israel, Libya, Lithuania, Macau SAR China, EU, EU, Philippines, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United States.

Contact

Contact Information;

Email : support@slotsheaven.com
Phone : +350 200 69061

Slots RTP

Slots Heaven casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Slots Heaven casino offer a comp point system that differs from the standard Playtech comp point program. Different games accrue comp points at different rates and differ VIP can redeem comp points for differing sizes of bonus. In comparison to the standard Playtech program the Slots Heaven casino program allow slots players to earn a lot faster and almost all their games game players to earn a lot slower. As you advance up the VIP ladder this does rebalance slowly – for example a Blackjack player will only earn comp points at Slots Heaven casino as quickly as they would at most Playtech casinos when they reach the first tier of the ‘VIP’ band. On top of this comp points are credited as bonuses that are both non-redeemable (you cannot withdraw them and they will be removed at the point of your first withdrawal), carry a wagering requirement and expire if you fail to play for 3 months.

Closing Thoughts

Customer service wise Slots Heaven casino are a good operations and their recent change in position in relation to the management of player complaints makes us far more comfortable with group. As long as this relationship can be sustained we see no problems with this group obtaining Recommended status in the near future.

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Promotional Terms & Conditions

200% up to £400
Max Bonus 200
Min Deposit 20
Max Bet 5/0.50
Type Sticky
Wagering 40xb
200 complimentary spins on Age of the Gods
# of Spins 200
Spin Value 0.20
Max Bet 5/0.50
Max Win 100/day
Wagering 20xw

This promotion is only available to new players and only once they've made their first deposit.

The Slots Heaven Welcome bonus currently consists of a bonus of 200% up to £400 plus 200 complimentary spins on Age of the Gods.

Complimentary spins are split so you receive 40 spins at the point of your first deposit and a further 20 spins each day for the next 8 days.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 40xbonus for the deposit bonus and 20xwinnings for the complimentary spins. Wagering for complimentary spins can only be completed on Age of the Gods.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £5 on any single round of play and £0.50 on any single payline.

There is no maximum win on the deposit bonus and the maximum win with the complimentary spins is £100 per day.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Players from the following countries are not eligible to receive this bonus – China.

Players using Neteller who are resident in the following countries are not eligible to receive this bonus - Croatia and UK.

Game Weightings:

  • Slots (all varieties) 100%
  • Scratch Cards 100%
  • Pai Gow (all varieties), Red Dog 25%
  • Casino Hold'em (all varieties) 25%
  • Roulette (all varieties including Wild Vikings) 25%
  • Baccarat (all varieties) 20%
  • Blackjack (all varieties excluding Blackjack Switch & Pontoon) 20%
  • Stravaganza 20%
  • Craps (all varieties), Sic Bo (all varieties) 20%
  • Video Poker (all varieties) 20%
  • Blackjack Switch , Pontoon (all varieties) 5%
  • Lucky Wheel (Spin a Win) 5%
  • All double options on slots & Video Poker (all varieties) 0%
  • Jacks or Better, Fortunate Five (all game types), Gold Rally, Everybody’s Jackpot 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

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