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– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.


Smart Live Casino Review

Review last updated - May 2016

OVERVIEW | 6.46/10


Smart Live casino have been consistently unresponsive to dispute mediation and appear to have retroactively enforced new rules.

TRUSTWORTHINESS | 2/10


Due to their Not Recommended status we did not feel comfortable asking a reviewer to play with this casino.

Coincidentally, during the reviewing process for Smart Live casino, a complaint was submitted about this group which - despite several attempts to contact them - Smart Live failed to respond to or engage with.

Further background research showed this to be far from an isolated incident with Smart Live failing to engage with all notable dispute mediators.

For references see Smart Live Player Issues

BONUSES | 8 / 10


200% up to £50
Max Bonus 50
Min Deposit 10
Max Bet 50%xb
Type Cashable
Wagering 30x(d+b)
Deposit Method Restrictions:
Country/Regional Restrictions:

Terms and Conditions

The Smart Mobile Welcome bonus currently consists of a bonus of 200% up to £50 plus 50 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and 30xwinnings for the free spin winnings.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

The maximum allowed bet is 50% of the bonus on any single round of play.

The bonus carries a maximum win of 4x bonus amount.

The bonus is cashable.

Game Restrictions:

  • Dracula, Guns 'N' Roses, Jimi Hendrix, Divine Fortune, The Invisible Man, Cleopatra MegaJackpot, Siberian Storm Megajackpot, Megajackpots Isle O'Plenty, Wolf Run Megajackpot, Star Lanterns Megajackpot, Gong Xi Fa Cai, More Monkeys Stellar Jackpot, Genie Jackpots, Winstar, Justice League, Batman, Superman, The Flash, Green Lantern, An Evening with Holly Madison, Psycho, James Dean, The Pig Wizard, Thunderstruck II, Avalon, Wheel of Fortune on Tour, Champion Raceways, Slot O Gold, Super Spinner, Super Diamond Deluxe, Roulette, Blackjack

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 200% up to £50
Try another casino
Value to Player for:
£12.20
Bonus Value
low roller
mid
mid roller
high
high roller
low
superhigh roller
mid

Payout Speed: 5 days | 5 / 10


Due to their Not Recommended status we did not feel comfortable asking a review to play with Smart Live casino. The Smart Live website does not provide any information on withdrawal times and they do not accept US players we will assume this to be 5 days.

Maximum Withdrawal - None listed

Minimum Withdrawal - €5000/withdrawal

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Smart Live casino use Net Entertainment software for their instant play casino. They also offer a selection of Betsoft slots games in their Vegas 3D section.

Game selections are as follows;

Instant

Table Games – 17

Slots – 78

Video Poker – 6

Jackpots - 8

Live - 4

Customer Service | 10 / 10


Email Testing Record

  • June 2014 - 19 hour 20 minutes
  • November 2014 - 1 hours 12 minutes
  • June 2014 - 1 hour 11 minutes
  • December 2013 - 18 minutes

Licensing | 10 / 10


SmartLive hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. SmartLive currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - SmartLive casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

Contact Details;

Email : [email protected]
Phone : UK +44 (0)800 2798 510
International 0044 207 192 192 0
Address : Smart Gaming Group
14-16 Regent Street
London
SW1Y 4PH
Affiliate Program - SmartLive Affiliates.

Restricted Countries


Players from United States NOT accepted.

Smart Live does not accept players from the following countries: Romania, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Slots RTP


Smart Live casino publish the house edge figures for all of their Net Entertainment slots games.

Comp Points


Smart Live casino do not appear to offer any form of comp point program.

Closing Thoughts


Smart Live casino have been uncooperative when it comes to player complaints and have even gone as far as to change the rules after a player wins - players should avoid this casino.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

Smart Live
Found for the player

Smart Live - Retrospective Terms Change - Winnings Witheld

Read Complaint
Smart Live
Found for the Casino

Smartlive - casino have refused my winnings and closed my account.

Read Complaint
Smart Live
Resolved

Smart Live - Taking too long for payment

Read Complaint
Smart Live
Found for the player

Smart Live - Delayed Payment

Read Complaint
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