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6.35

Smart Live Status: Closed

Smart Live Casino

Overview

Review last updated – May 2016

Smart Live casino have been consistently unresponsive to dispute mediation and appear to have retroactively enforced new rules.

Trustworthiness

 - 2 / 10

Due to their Not Recommended status we did not feel comfortable asking a reviewer to play with this casino.

Coincidentally, during the reviewing process for Smart Live casino, a complaint was submitted about this group which - despite several attempts to contact them - Smart Live failed to respond to or engage with.

Further background research showed this to be far from an isolated incident with Smart Live failing to engage with all notable dispute mediators.

For references see Smart Live Player Issues

Bonuses

 - 8 / 10
200% up to £50
Max Bonus 50
Min Deposit 10
Max Bet 50%xb
Type Cashable
Wagering 30x(d+b)
50 complimentary spins on Starburst
# of Spins 50
Spin Value 0.10
Max Bet 50%xb
Max Win NA
Wagering 30xw
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£12.20
Bonus Value
low roller
mid
mid roller
high
high roller
low
superhigh roller
low

Payout Speed: 5 days

 - 5 / 10

Due to their Not Recommended status we did not feel comfortable asking a review to play with Smart Live casino. The Smart Live website does not provide any information on withdrawal times and they do not accept US players we will assume this to be 5 days.

Maximum Withdrawal - None listed

Minimum Withdrawal - €5000/withdrawal

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Smart Live casino use Net Entertainment software for their instant play casino. They also offer a selection of Betsoft slots games in their Vegas 3D section.

Game selections are as follows;

Instant

Table Games – 17

Slots – 78

Video Poker – 6

Jackpots - 8

Live - 4

Customer Service

 - 10 / 10

Email Testing Record

  • June 2014 - 19 hour 20 minutes
  • November 2014 - 1 hours 12 minutes
  • June 2014 - 1 hour 11 minutes
  • December 2013 - 18 minutes

Licensing

 - 10 / 10

SmartLive hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. SmartLive currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - SmartLive casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

Contact Details;

Email :
support@smartlivecasino.com
Phone : UK +44 (0)800 2798 510
International 0044 207 192 192 0
Address : Smart Gaming Group
14-16 Regent Street
London
SW1Y 4PH

Affiliate Program - SmartLive Affiliates.

Restricted Countries

Smart Live does not accept players from the following countries: Romania, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Smart Live casino publish the house edge figures for all of their Net Entertainment slots games.

Comp Points

Smart Live casino do not appear to offer any form of comp point program.

Closing Thoughts

Smart Live casino have been uncooperative when it comes to player complaints and have even gone as far as to change the rules after a player wins - players should avoid this casino.

Associated Casinos

There are no associated casinos to display.

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Promotional Terms & Conditions

200% up to £50
Max Bonus 50
Min Deposit 10
Max Bet 50%xb
Type Cashable
Wagering 30x(d+b)
50 complimentary spins on Starburst
# of Spins 50
Spin Value 0.10
Max Bet 50%xb
Max Win NA
Wagering 30xw

This promotion is only available to new players and only once they've made their first deposit.

The Smart Mobile Welcome bonus currently consists of a bonus of 200% up to £50 plus 50 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and 30xwinnings for the free spin winnings.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

The maximum allowed bet is 50% of the bonus on any single round of play.

The bonus carries a maximum win of 4x bonus amount.

The bonus is cashable.

Game Restrictions:

  • Dracula, Guns 'N' Roses, Jimi Hendrix, Divine Fortune, The Invisible Man, Cleopatra MegaJackpot, Siberian Storm Megajackpot, Megajackpots Isle O'Plenty, Wolf Run Megajackpot, Star Lanterns Megajackpot, Gong Xi Fa Cai, More Monkeys Stellar Jackpot, Genie Jackpots, Winstar, Justice League, Batman, Superman, The Flash, Green Lantern, An Evening with Holly Madison, Psycho, James Dean, The Pig Wizard, Thunderstruck II, Avalon, Wheel of Fortune on Tour, Champion Raceways, Slot O Gold, Super Spinner, Super Diamond Deluxe, Roulette, Blackjack

 

 

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