Smart Live: Closed
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Smart Live Casino
Players from United Kingdom are welcome at Smart Live casino.
Review last updated - May 2016
Smart Live casino have been consistently unresponsive to dispute mediation and appear to have retroactively enforced new rules.
Due to their Not Recommended status we did not feel comfortable asking a reviewer to play with this casino.
Coincidentally, during the reviewing process for Smart Live casino, a complaint was submitted about this group which - despite several attempts to contact them - Smart Live failed to respond to or engage with.
Further background research showed this to be far from an isolated incident with Smart Live failing to engage with all notable dispute mediators.
For references see Smart Live Player Issues
200% up to £50
Terms and Conditions
The Smart Mobile Welcome bonus currently consists of a bonus of 200% up to £50 plus 50 complimentary spins on Starburst.
The minimum deposit that will trigger the bonus is £10.
This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and 30xwinnings for the free spin winnings.
The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.
The maximum allowed bet is 50% of the bonus on any single round of play.
The bonus carries a maximum win of 4x bonus amount.
The bonus is cashable.
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Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
BONUS CODE: NACLAIM BONUS
Payout Speed: 5 days
Due to their Not Recommended status we did not feel comfortable asking a review to play with Smart Live casino. The Smart Live website does not provide any information on withdrawal times and they do not accept US players we will assume this to be 5 days.
Maximum Withdrawal - None listed
Minimum Withdrawal - €5000/withdrawal
Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller and Bank Transfers
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Email Testing Record
- June 2014 - 19 hour 20 minutes
- November 2014 - 1 hours 12 minutes
- June 2014 - 1 hour 11 minutes
- December 2013 - 18 minutes
SmartLive hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. SmartLive currently use IBAS. You can find further information regarding this regulator's complaint policies here.
- Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
- Curacao eGaming - SmartLive casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.
|Email :||[email protected]|
|Phone :||UK +44 (0)800 2798 510|
|International 0044 207 192 192 0|
|Address :||Smart Gaming Group|
|14-16 Regent Street|
Players from United Kingdom accepted.
Smart Live does not accept players from the following countries: Romania, United States, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Virgin Islands, U.S..
Smart Live casino have been uncooperative when it comes to player complaints and have even gone as far as to change the rules after a player wins - players should avoid this casino.
Associated By Company
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Smart Live - Retrospective Terms Change - Winnings Witheld
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