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OVERALL VERDICT
4.28/10

TRUSTWORTHINESS
8/10

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OVERALL VERDICT

4.28/10

PAYOUT SPEED

2/10

Customer Service

0/10

Bonuses

0/10

Software

10/10

Licensing

2/10

WEBSITE

https://southbeachbingo.ag/

HISTORICAL OWNERSHIP

Engage Entertainment Group Inc. Celicorp Limited

OWNERSHIP

Digital Entertainment Services Ltd.

AFFILIATE PROGRAM

South Beach Bingo Affiliate

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Name: South Beach Bingo Casino Review
Item: South Beach Bingo
Rating: 4.28
Author: ThePOGG

– No player complaints requiring operator intervention received so far!

–

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– No effective regulation. Licensed in name only.

– Low value registration incentives.

South Beach Bingo Casino Review

Review last updated - January 2021.

OVERVIEW | 4.28/10

South Beach Bingo is operated by Digital Entertainment Services Ltd.. It is licensed by the master license holder Curacao eGaming in Curacao. They are a sister property to 6 other bingo and 7 casino sites operating on the Revenue Giants affiliate program. They offer a selection of games from: Betsoft and Rival software platforms. The home page uses a purple and white colour scheme.

TRUSTWORTHINESS | 8/10

South Beach Bingo are part of a group of operators that are represented by the Revenue Giants affiliate program and who run on the Digital Entertainment Services Ltd. (previously Engage Entertainment) platform. Historically there have been a number of issues with the operators making up this group that have prevented us managing player complaints appropriately. As of early 2018 we have managed to establish a constructive and positive dialogue with this operator that has allowed us to address the historic issues. We are now confident that any future player issues will be handled in an appropriate manner.

Assuming that South Beach Bingo and the Digital Entertainment Services Ltd. group maintain this responsive approach and all player issues are successfully resolved their Trustworthiness score will increase by 1 point every 6 months to a maximum of 8.

BONUSES | 0 / 10

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 7 days | 2 / 10

The South Beach Bingo website states that withdrawals will be paid within 7 business days.

Minimum withdrawal - Not defined.

Maximum withdrawal - Not defined.

Banking options available - Credit/Debit cards, BitCoin

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

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Software | 10 / 10

South Beach Bingo currently offer games from both Rival and Betsoft.

Game selections are as follows;

Instant

Table Games – 40

Slots – 720

Video Poker – 106

Live - 13

Customer Service | 0 / 10

Email Testing Record

January 2021 - no response.
June 2020 - won't answer without an account.
September 2019 - 2 days, 3 hours and 1 minute.
May 2019 - 22 hours 54 minutes.
December 2018 - 7 hour 17 minutes.
May 2018 - 1 hour 30 minutes
November 2016 - No Answer
June 2015 - 13 hours 24 minutes
November 2014 - No Response
June 2014 - 30 minutes
December 2013 - 25 minutes
June 2013 - 16 hours 22 minutes
April 2013 - 1st email - 15 minutes

Licensing | 2 / 10

South Beach Bingo hold the following gambling licenses :

Curacao eGaming - South Beach Bingo are licensed in Curacao by the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

South Beach Bingo does not accept players from the following countries: Afghanistan, Asia, American Samoa, Oceania, Angola, Australia, Belgium, Bulgaria, Burundi, Cameroon, Chad, China, Congo, The Democratic Republic of The Congo, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, Greece, Guadeloupe, Guam, Guinea-bissau, Haiti, Hong Kong, Iran, Iraq, Israel, Italy, Democratic People's Republic of Korea, Libya, Martinique, Monaco, Myanmar, Netherlands, Philippines, Puerto Rico, Romania, Singapore, Somalia, South Africa, Spain, Sudan, Syrian Arab Republic, Tajikistan, Turkey, Turkmenistan, United Kingdom, United States, United States Minor Outlying Islands, Uzbekistan, Virgin Islands, U.S., Yemen, Zimbabwe.

Contact

Contact Information;

Email :

[email protected]

Slots RTP

South Beach Bingo casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

South Beach Bingo do not offer a comp point program.

Closing Thoughts

The recent change in position of Digital Entertainment Services Ltd.'s approach to the management of player complaints would have been a great start in itself moving forward, but they've demonstrated that their intentions on this front are legitimate by going back and reviewing historic issues. We're really happy to be giving this group the chance to set the record straight and look forward to developing our relationship with them as time passes.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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COMPLAINTS

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United states