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8.40

Spela: Does not accept players from United States

Top Rated Casinos

Spela Casino

Overview

Review last updated – October 2019

Spela is a fairly new gambling property brought to the market by Genesis Global Limited. They hold triple licenses: in Malta with the MGA, in Curacao with one of the master license issuers in Curacao and in the UK with the UKGC. They offer a range of games from: Net Entertainment, NYX Gaming, Play N’ Go, Quickspin, Yggdrasil and Microgaming across categories such as: Slots, Table, Live and Jackpot games.  Spela are a sister property of: Vegas Hero, Casino Cruise, Sloty Casino, Genesis Casino, Pelaa, Casino Joy and Spinit Casino. The home page features a colour palette of: blue, green, white and black; their logo is their name in white with a blue and green plectrum shape enclosing a white spade symbol.

Trustworthiness

 - 12 / 10

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Spela Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Spela Casino have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with Spela Casino. Read more about our guarantee here.

Payout Speed: 24 hours

 - 10 / 10

The Spela Casino website states that Neteller withdrawals will be paid instantly.

Minimum withdrawal - €20.

Maximum withdrawal - €10,000 per day; €25,000 per week; €50,000 per month. It does note that VIP customers could potentially be allowed higher withdrawal limits but no further information is given.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Trustly and Bank Transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Spela Casino use Net Entertainment software for their instant play casino and also include a selection of NextGen Gaming, Microgaming and PlayNGo slots games and some evolution games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 144

Slots – 968

Video Poker – ?

Jackpot – 36

Live – 45

Customer Service

 - 10 / 10

Email Testing Record

  • September 2019 - 7 minutes.
  • December 2018 - 1 hour 57 minutes.

Licensing

 - 10 / 10

Spela Casino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Spela currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - Spela Casino are licensed by one of the Curacao eGaming Master License holders that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.
  • Restricted Countries

    Spela does not accept players from the following countries: Australia, Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Hungary, Iran, Israel, Portugal, Romania, Slovenia, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United States.

    Contact

    Contact Details:

    Email : [email protected]

    Slots RTP

    Spela Casino appear to give the RTPs for all of their games.

    Comp Points

    Spela Casino appear to offer a VIP system for players but further details were not available.

    Closing Thoughts

    Spela Casino have made a very positive start to their online gambling business and players appear to have very positive experiences with this operator. ThePOGG has an excellent communication line with this operator and they have proven themselves very keen to provide the best experience they can to their players. Now that we are also acting as their MGA ADR our faith in this casino is even higher.

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