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3.50

Spin Empire Status: Not Recommended

Spin Empire Casino

Overview

Review last updated – July 2017.

Spin Empire Casino is licensed by the Malta Gaming Authority and Curacao eGaming they run on the Everymatrix platform. They provide a fairly limited range of games from Microgaming, NetEntertainment, NYXGaming, Betsoft and PlayNGo. Their site features an old world feel – it features vintage elements and a parchment style background – they have clearly spent on their design quality.

Trustworthiness

 - 2 / 10

Due to their Not Recommended status we did not feel comfortable asking a reviewer to play with SpinEmpire.

SpinEmpire appear to be owned by the same group as Slotobank casino. Slotobank have significant and persistent player issues that have been poorly handled.

Both SpinEmpire and Slotobank were stripped of their right to use the EveryMatrix licenses they previously ran on after an internal investigation into their activities by EveryMatrix. Their Maltese and Curacao licenses have since been reinstated.

Spin Empire Casino run on the EveryMatrix platform. EveryMatrix manage complaints for their clients and have been unwilling to discuss complaints with this service.

For references see Slotobank Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus:

200% up to €50 + 100 complimentary spins on Starbursts.

Cashable - this bonus can be withdrawn once the associated wagering has been completed.

Wagering Requirements:

  • Slots - 45xbonus
  • Blackjack - 6300xbonus
  • Table - 6300xbonus
  • Roulette - 6300xbonus

Adjustments to ratings:

    (-1)Maximum Wager Restriction - £$€5 per round of play.

    (-1)Games Restrictions - Video Poker cannot be played with a bonus.

    (-2) Small Bonus size

    Game Weightings (already account for in Wagering Requirements)

    • Slots 100%
    • Classic Slots 50%
    • Roulette, Three card poker, Blackjack, Baccarat 1%


    Notes

    Offer is valid for players from following countries: Australia, Austria, Belgium, Canada, Finland, Germany, Netherlands, New Zealand, Norway, Sweden, Switzerland.

    Wagering requirement for complimentary spins is 35xwinnings.

    Be aware that the maximum win cap on the complimentary spins is €200.

Payout Speed: 24 hours

 - 10 / 10

Spin Empire Casino state on their website that it takes 24 hours for withdrawals - bank transfers take 3-4 working days..

Maximum Withdrawal - €10,000

Minimum Withdrawal - None given.

Banking options available - Credit/Debit cards, Neteller, QiWi, Skrill (Moneybookers), Webmoney, and bank transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 4 / 10

Spin Empire Casino use Microgaming software for their instant play casino games and they also offer a selection of Net Entertainment, NYXGaming, Betsoft and Play 'n' Go games. Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 30

Slots – 44

Jackpot – 21

Live – 0

Video Poker – 28

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No reply
  • September 2015 - 8 hours 1 minute.

Licensing

 - 8 / 10

SpinEmpire hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - SpinEmpire casino are licensed by eMoore, the Curacao eGaming Master License holder that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with SpinEmpire Casino: United Kingdom, USA and its Territories

Contact Information:

Email : support@spinempire.com
Address : Everymatrix Ltd
Suite 10
Level 4
Portomaso Business Tower
Vjal Portomaso
St. Julians
STJ 4011
Malta
Address : Everymatrix Ltd
Dr. Hugenholtzweg Z/N
Curacao
Live Chat : 24/7 live chat support on the casino website.

Affiliate Program - SpinEmpire Affiliates

Restricted Countries

Spin Empire does not accept players from the following countries: Afghanistan, Ethiopia, France, Hong Kong SAR China, Iran, Iraq, Israel, Jordan, Kuwait, Nigeria, Spain, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Yemen.

Slots RTP

Spin Empire give the RTPs for their Microgaming slots games but our reviewer only found 3 of these on their site.

Comp Points

Spin Empire Casino do offer a comp points system but it is worth significantly less to players than the Playtech system we use as or gauge for 7/10.

Points are accrued at a rate of 1 point for every €100 wagered.

Points are redeemed at a rate of 100 points to €1.

Closing Thoughts

Spin Empire are effectively let down by their white label provider. While complaints levels against this group are relatively low, when complaints do come in that require EveryMatrix input we get a dead line with nothing coming back. As such we can't recommend any operator running on this platform.

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