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2.7

Spin Genie Status: Not Recommended

Ownership:
Bear Group Ltd

Spin Genie Casino

Overview

Review last updated – July 2017.

Spin Genie Casino are owned and operated by Bear Group Ltd a subsidiary of Gaming Realms PLC. They are licensed in Alderney and also by the UKGC. The white label casinos Slingo and Pocket Fruity are on the same platform. Spin Genie offer a range of games from: Net Entertainment, IGT, Microgaming, Alchemy Bet, Realsitic, Eyecon and also some proprietary games.  Their logo is rainbow coloured and their site design is fairly plain in nature – the background is a blue sky and there are no additional images. Spin Genie are not responsive to player complaints.

Trustworthiness

 - 1 / 10

Spin Genie Casino will not engage with discussion of player complaints.

(-2)Spin Genie Casino are Not Recommended at ThePogg as a result of their dormancy clause which we perceive to be predatory in nature. It states that: "We reserve the right to suspend or close your Account if it has been inactive (i.e. you have not logged into the service or interacted with our games in any other way) for more than 6 months. In the event that we have closed your account in line with the provisions of this clause we will endeavour to contact you and return any funds to you for a further 12 months. If this does not prove possible we reserve the right to reclaim such funds." It is absolutely fine to contact players to try and return funds but the casino should never remit the balance to themselves if methods of communication fail. The remaining balance should either be placed with their regulator for holding or donated to a charitable organisation that is clearly named in their Terms and Conditions. Dormancy should bot be used as an excuse to seize player funds.

(-2)Vague and Awkward Rules - Spin Genie count Video Poker as a Table Game which it is certainly not - this could cause issues for players who correctly assign it a different category and therefore do not see it as restricted from bonus wagering.

This group of operators has been involved in the closure of affiliate and player accounts based on the affiliate posting on the same message board as the player. This is a massive over extension of a standard anti-fraud policy and is dangerous to both players and affiliates.

For references see Bear Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 3 / 10
200% up to £100
Max Bonus 100
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 80xb
Deposit Method Restrictions: Only available for deposit via Cred/Debit Card and Pay by Mobile
BONUS CODE: NA CLAIM BONUS
Value to Player for:
-£1.01
Bonus Value
low roller
low
mid roller
low
high roller
mid
superhigh roller
mid

Payout Speed: 5 days

 - 5 / 10

Spin Genie do not state withdrawal times on their site - they may well do so after login but this is not acceptable - this information should be available to players prior to sign-up. Since they are unable to accept US traffic we default to a withdrawal time of 5 days.

Minimum withdrawal - £20.

Maximum withdrawal - £10,000 or requests over this will be paid in monthly instalments of £10,000 until the amount requested is complete.

Banking options available - Credit/Debit cards.

Software

 - 4 / 10

Spin Genie Casino use Net Entertainment Software for their slots games and also: IGT, Microgaming, Realistic, Eyecon, Alchemy Bet and some proprietary games. Check out our Net Entertainment Software Review.

Game selections are as follows:

Instant

Slots – 203

Video Poker– 5

Table – 10

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - Need to register to get support
  • November 2015 - 24 hours and 13 minutes.

Licensing

 - 10 / 10

SpinGenie hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. SpinGenie currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

The following countries are not allowed to register with Spin Genie Casino: US and its territories.

Contact Details:

Email : support@spingenie.com
Address : Bear Group Ltd
Inchalla
Le Val
Alderney
GY9 3UL

Affiliate Program - QuickThink Affiliates.

Restricted Countries

Spin Genie does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Spin Genie do not provide the R.T.P.s for their slots games - they may after sign-up but this information cannot be accessed prior to sign-up.

Comp Points

Spin Genie do not appear to offer a comp points system for all players. They do offer a V.I.P. program and further details of this are accessible on their site.

Closing Thoughts

Spin Genie are Not Recommended at ThePOGG as a result of their lack of willingness to engage with discussion regarding customer complaints logged at this portal. They also seize funds from accounts that have been inactive for 12 months though they will try to contact players to return funds prior to this action - Dormancy clauses should not be in place to allow such actions at any stage of the process. Though we do Not Recommend this casino players should still be aware that Video Poker is considered a table game at this venue despite the fact that it cannot accurately be assigned this category - it is therefore restricted during bonus play. This casino only appears to offer credit/debit card deposit/withdrawal methods which is not particularly diverse considering the number of options now available at other venues.

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Promotional Terms & Conditions

200% up to £100
Max Bonus 100
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 80xb

This promotion is only available to new players and only once they've made their first deposit.

The Spin Genie Welcome bonus currently consists of a bonus of 200% up to £100.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 80xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Only players depositing via credit or debit card or Pay by Mobile are eligible to receive this bonus.

 

 

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